รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Suma Sea World Hotel - 2หน้า

(จังหวัดเฮียวโงะ/เมืองโกเบ) [ทั้งหมด 80 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (188)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.71
  • สิ่งอำนวยความสะดวก
    4.65
  • การบริการลูกค้า
    4.73
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.45
  • ความพึงพอใจ
    4.74
  • 4.67
    吉田美保

    About the Shop

    I’d love it if you could sell even a small selection of merchandise.

  • 5.00
    Sayutan

    I had a wonderful birthday.

    The price was very reasonable, including two-day admission to SeaWorld. The dinner and breakfast buffets offered a wide variety of options, with many fresh locally sourced ingredients, and everything was delicious. We would love to visit again.

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  • 5.00
    mu??

    The views and the food were both outstanding.

    This Hotel is adjacent to Suma Sea World, and the view of the Akashi Kaikyo Bridge from the Hotel was wonderful. The meals were thoughtfully prepared using fresh seafood, and everything was clean, so we were very satisfied. We enjoyed Suma Sea World with our grandchildren and had delicious food, making it a great birthday memory. If possible, we would be happy to have guest-only perks such as early entry to Suma Sea World or a night tour.

  • 4.67
    Natsu112

    First Stay

    The orca show at Suma Sea World was so impressive that I wanted to see it again, so this time I decided to stay overnight. The Room feels like a Business Hotel, but since it’s new, everything is very clean. Having a separate bath and toilet was comfortable. Amenities are available next to the front desk for you to take what you need, which avoids waste, and I personally appreciated that they also had bath salts. All Rooms have an ocean view and a balcony. There’s also a desk and chairs, and being able to see the Dolphin Lagoon was fantastic! The dolphins playing were absolutely adorable. We had both breakfast and dinner, and everything was delicious. The live kitchen was a nice touch as well. It also came with a 2-day passport with unlimited re-entry, and for this price including two meals, I think it’s an excellent deal. We even received vouchers that can be used at the souvenir shop. The guests-only evening walk around Suma Sea World was great too! I’d definitely like to stay here again when visiting Suma Sea World.

  • 3.00
    Dr.yuki

    A very beautiful resort Business Hotel?

    I stayed at Suma Sea World Hotel to celebrate my birthday along with my grandchildren's family. The location was excellent as it is right next to Sea World. I used to swim in the sea at Suma when I was a child, but seeing how much the area has changed since then left me with mixed feelings. The hotel, being newly built, was very clean, but it felt more like a large Business Hotel rather than a Resort Hotel. The Room was clean and well-maintained without any issues; however, it still had that business hotel vibe... Perhaps this is because most visitors to Sea World are young families with children, so practicality might have been prioritized over luxury. Since it was New Year's season, dinner was served buffet-style with a wide variety of dishes including fresh seafood and kid-friendly options like fried chicken—all of which were delicious. The sushi especially stood out for its freshness and quality toppings such as tuna and sea bream. Breakfast also offered an excellent selection and tasted great. Overall, I would rate the hotel 3–4 out of 5 stars; however, adding more resort-like elements could easily make it a perfect 5-star experience. To enhance the resort feel, there were dolphins swimming in the lagoon in front of the hotel—but unfortunately, the lagoon's cleanliness left something to be desired as the water appeared murky and made me feel sorry for the dolphins. For comparison, at Kahala Hotel in Honolulu Hawaii—where dolphins also swim in their lagoon—the water is crystal clear and creates an ideal environment where both guests and dolphins can enjoy themselves fully within a true resort atmosphere. They even offer dolphin-related activities that are very popular among guests. I hope this hotel takes inspiration from such examples because simply having dolphins swimming isn't enough—it’s important to ensure their well-being too. I look forward to seeing this become Kobe’s top Resort Hotel someday!

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  • 4.67
    名探偵ぴょん太

    Accommodation on New Year's Eve

    I stayed here twice this year. The meals were delicious. I didn’t know that the first sunrise of the year could be seen from the seaside, but when I opened the window in the morning, I saw a crowd of people on the beach. I realized they had gone to see the first sunrise early in the morning. Although my Room wasn’t positioned perfectly to see it, I still enjoyed it to some extent. The Room was spacious, and I was able to relax during New Year’s Eve. On New Year’s Day, I also enjoyed amazake, which was wonderful. Thank you very much!

  • 5.00
    ミーちゃ

    Highly satisfied!

    My daughter loves orcas, so we purchased an annual pass and visit Suma Sea World several times a month. We live nearby and usually don’t need accommodation, but we decided to stay for one night as it was Christmas. Although I typically choose accommodations with onsen or club lounges, my daughter was happier here than at any other hotel! She especially loved that the accommodation is located next to Suma Sea World and that she could watch the dolphins from our room. The Diamond Member benefits like shop vouchers and the exclusive morning walk for guests were also very valuable. One downside was that checkout time is around 10 AM, which made it quite busy, with crowded elevators as well. If checkout could be extended to 11 AM, it might help distribute guests more evenly and make elevator use smoother. The staff members were mostly young but very hardworking and kind. We are planning another stay in February! Thank you very much!

  • 4.67
    rokoroko996

    This was our second ...

    This was our second visit to Suma Sea World, but our first stay at this hotel. Since it’s new, the accommodation and room were very clean. We stayed in a large twin room, which had flooring, a comfortable sofa, an ocean view, two sinks with plenty of space, and a clean toilet. The spacious balcony was a favorite for the kids—they stayed there even after sunset. The adults felt completely at home and enjoyed a relaxing and comfortable stay. Every meal we tried was delicious, leaving us very satisfied.

  • 5.00
    ayuyunnn

    Second Stay at Suma Sea World Hotel Following Last Year

    Had lunch at the Orca Restaurant in Suma Sea World, followed by dinner and breakfast at the Hotel—a trip filled with constant dining. Last year, we couldn't enter the Orca Restaurant due to no Reservation, so we tried again this year. After lunch, we returned to the Hotel for a short rest before re-entering Suma Sea World on the same day. We enjoyed watching the Orca and Dolphin shows, toured the aquarium, strolled along the seaside, and then returned to the Hotel. Even with a small grandchild in tow, I felt that it was a child-friendly Hotel thanks to its staff's kindness. Just like last year, we had an amazing time again this visit!

  • 4.67
    ぴろはち

    Accommodation where you can meet Stella and Lan

    A wonderful and very clean accommodation. From the room's balcony, it was relaxing to watch dolphins playing below. The meals were especially excellent, with both the dinner and breakfast buffets being incredibly delicious. The variety of dishes and creative presentation were impressive. However, the lighting in the room's sink area and bathroom was a bit inconvenient as it turned off too quickly after being activated by motion sensors, leaving it dark while bathing. Other than that, everything was perfect, and I would highly recommend this hotel for those wanting to fully enjoy Sea World.

  • 5.00
    Yuki

    Stay here for the ultimate Suma Sea experience!

    We discovered this hotel and Suma Sea World while casually watching a YouTube video about aquariums as a family. Our daughter loves aquariums, my husband has never seen an orca, and I once seriously dreamed of becoming a dolphin trainer. There was no reason for us not to go! So we made an immediate reservation. The location is just a 5-minute walk straight from the Suma Kaihin Koen Station exit. Despite its convenient access, the bayside location offers stunning views of the Akashi Kaikyo Bridge and Awaji Island. The Sea World tickets provided by the hotel can be used multiple times on both your check-in day and the following day, allowing you to enjoy it at your own pace without any rush. As for Sea World itself, it’s compact in scale with fewer exhibits compared to larger aquariums, so you can explore it quickly if desired. However, participating in exclusive activities like the Night Tour or Morning Orca Walk available only for hotel guests gives you a whole new perspective on Sea World and deepens your connection with it. Even fish that didn’t catch much attention during daytime visits became fascinating as we learned more about their habits—truly sparking our curiosity. Regarding meals, the buffet offered an excellent variety of dishes with well-balanced flavors; meat dishes were cooked perfectly while there was also an abundance of seafood options which delighted us! The menu featured plenty of local ingredients along with thoughtful touches like kid-friendly options and utensils suitable for all ages—ensuring satisfaction across generations. Now about our room—the highlight was undoubtedly being able to see the dolphin pool attached to the hotel right from our balcony! We brewed coffee or tea in our room as a family and sat on benches on the balcony enjoying serene moments watching dolphins against sunsets over ocean views—a truly relaxing experience. Although we didn’t choose a plan involving direct interaction with dolphins this time around, we were lucky enough to witness trainers working with them performing jumps—it felt like having our own private show! There’s also a coin laundry available onsite which came in handy when we got soaked during one of those thrilling Orca shows (it really saved us!). Lastly but most importantly—the politeness, attentiveness without intrusion, warm smiles from all staff members made this entire Suma Sea World experience unforgettable for us as a family trip destination once per year! The facilities are modern yet simple; they offer convenience while reminding you how exceptional human hospitality can make such stays even more special—we’re so glad we chose this place for our annual getaway!

  • 3.17
    ぎぎやなぎ

    No public bath available

    It's a bit disappointing that there is no large public bath. It would have been nice to have a small game center as well...

  • 5.00
    パルリーナ

    Perfect in every way.

    We stayed as a family because my son loves orcas. It was a beautiful Hotel where we could see both the sunset and sunrise from our Room, as well as adorable dolphins. Meals were included, and we enjoyed buffets for both breakfast and dinner. We've tried many buffets in various places, but this one was among the top two, according to our family. Being near the sea, the seafood was especially delicious. We received tickets for unlimited access to the aquarium for two days, so we visited multiple times to see the orcas. My son was thrilled and got soaking wet with excitement. Drinking freshly brewed coffee in the morning while watching the sunrise over the ocean from our balcony was incredible—the sight of several ships slowly moving along the horizon made it even more special. Everything about this stay, including how attentive and kind all Hotel staff were, was truly wonderful. Thank you very much!

  • 5.00
    くっきくっき

    You can enjoy the aquarium at your own pace.

    Staying at the hotel and having unlimited access to the aquarium allows for a relaxing and enjoyable experience. The happiness of watching dolphins from the balcony was unparalleled. It would be great if there were non-buffet restaurant options for dining.

  • 5.00
    KANA green

    I stayed at your hot...

    I stayed at your hotel for one night with my daughter as we wanted to visit Suma Sea World. The staff's hospitality, service, and the facility were all impeccable. The ocean view was stunning, especially with the great weather, and the view from our room was breathtaking. The bathroom was spacious, the room itself was large and very clean—I wished I could have stayed longer. The meals were buffet-style with a wide variety of options for both dinner and breakfast; everything I tried was incredibly delicious. The staff's attentiveness made dining a pleasant experience. The hotel's amenities were well-stocked, which made me very happy. We traveled by car from another prefecture, and having parking available right near the lobby was extremely convenient. Being so close to the aquarium allowed us to enjoy it at a relaxed pace. We also enjoyed walking along the beach in the evening and morning—it made our stay even more refreshing. This trip turned out to be absolutely perfect! I would love to stay here again in the future and will definitely recommend it to my friends and colleagues!

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  • 4.67
    ホテルOTAKU

    Enjoy Dolphins

    Thank you for your hospitality. There were dolphins right below the balcony of the Room, and I enjoyed watching their morning health checks, ball games, and training sessions throughout my stay! It felt like being in an aquarium while staying in the Room. The Room was clean and comfortable. Thank you very much!

  • 4.83
    お気楽じじい

    Highly satisfied.

    We stayed as a group of three adults to meet local relatives at the aquarium (we came from outside the prefecture). The facility was excellent, and the staff's service was great. Both dinner and breakfast were highly satisfying, and I think this price for such quality is amazing. Hotel prices have been rising recently, but this stay offered great quality and value for money.

  • 5.00
    ききらら888

    It exceeded expectations.

    The Room features an aquarium, allowing you to enjoy watching fish even from the bath. From the balcony, you can see dolphins swimming, providing enjoyment for both adults and children. The buffet offered a wide variety of dishes with many elaborate options, exceeding expectations. Please maintain this high quality!

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  • 3.50
    美味楽食

    For my daughter's birthday

    We decided to stay at an accommodation where we could freely enter the aquarium during our stay for my daughter, who loves aquariums. (We were lucky to book it at a discounted sale price.) The highlight dolphin and orca show required an additional fee, but we managed to secure seats reserved for guests, allowing us to enjoy the show without worrying about finding seats. Since it was a weekend during summer vacation, this was very convenient. The buffet-style dinner and breakfast were satisfying in terms of variety, presentation, and taste (considering the price). However, it was a bit disappointing that there were no carbonated soft drinks available. The room was spacious with a great view, allowing us to relax comfortably. However, there was dust on top of the bed board; this stood out because everything else had been cleaned so well. Since it was hot during our stay, we didn’t use the terrace much; however, it looked spacious and seemed like a nice place to relax when it's cooler outside. If given another opportunity in the future, I’d love to visit again during a different season. Thank you!

  • 4.83
    3122ようすけ

    Hotel to Enjoy Suma Sea World

    We used the Stay Plan with free admission to Suma Sea World during our stay. Our family of four traveled by car, and although the entrance was small for such a large Hotel, we initially thought there might be another main entrance. The Hotel had a system where you pick up necessary amenities near the lobby elevator before heading to your Room, and there was no large public bath. However, it was clean, with a bathroom that included a washing area and two sinks—simple yet meeting all our needs. Both dinner and breakfast were buffet-style and very delicious. We especially enjoyed the roast beef at dinner, going back for seconds multiple times, making our stay very pleasant.

  • 4.83
    シャチが好き

    Thank you very much.

    At night, my child felt unwell while sleeping and accidentally soiled the bed. Thank you to the front desk for replacing all the bedding and bringing drinking water. Also, thank you for lending us a thermometer and coming to our room multiple times without hesitation. I deeply appreciate the female staff member who kindly assisted us despite the trouble caused. Since my child loves orcas, we would love to stay at this accommodation again when visiting Kobe.

  • 5.00
    ねむ ねむ

    About the Room

    The room I stayed in was very spacious, well-cleaned, and comfortable.

  • 4.50
    利用者K

    The children were delighted.

    Our 9-year-old child was very excited and happy upon entering the room. It was wonderful to see dolphins and the ocean from the room. The balcony is also spacious. We stayed as a group of four, and even with two extra beds, it didn’t feel cramped, which was great. The buffet was delicious. The only downside was that the bathroom and toilet were not separate but combined in a unit bath.

  • 4.67
    ！きよ！

    Simply the best with just Hotel use!

    I stayed during the first half of the summer vacation. Being next to the aquarium, it was very lively with many small children around. The buffet venue was also bustling, but the variety and quality of food were so excellent that it didn’t bother me at all! I had previously read a review mentioning that while the food was delicious, it wasn’t replenished quickly when it ran out. However, this time, dishes were constantly restocked without any issues. There was even a wide selection of desserts. Since it's located next to an aquarium, I thought there might be more kid-friendly dishes, but it turned out to be a wonderful buffet that adults could fully enjoy as well. The room was clean and user-friendly as expected from a new hotel. Of course, no noise from neighbors or hallways could be heard. The bathroom area was also spotless and comfortable to use. However, the sound from what seemed like the air conditioning system was unusually loud and disruptive enough to affect sleep quality. Even with that drawback, thanks to the excellent staff service, pleasant hotel atmosphere, and amazing food offerings, all four of us left completely satisfied after our stay at this hotel! Including another visit to the aquarium nearby—we’d love to come back again!

  • 5.00
    広島のたつや

    A very nice Room with a special atmosphere.

    The staff was very attentive, and when I contacted them about not knowing how to operate the room's air conditioning, they kindly came to the room to assist. The hotel front desk also offered simple workshops, which kept the children entertained. There was even a special entrance to the aquarium exclusively for hotel guests, adding a unique touch. I would definitely like to stay here again!

  • 4.33
    ノブウェル

    Perfect with SeaWorld included!

    If you're visiting SeaWorld, this Hotel offers unique services for a comfortable stay.

  • 4.50
    carrasco

    Satisfied.

    It seems to have been built about a year ago, so it was very clean and comfortable to stay. The meals were very delicious, and I would like to visit again. However, my wife, who loves shopping, seemed a bit dissatisfied as there was no shop.

  • 4.00
    miniminimee

    First Time at SeaWorld & Hotel

    The children had been looking forward to this for so long, and we finally made it happen! Visiting Sea World with many families in the heat was made much easier by staying at the Hotel. Although our checkout day was Saturday and there was a long line at the entrance, we were able to enter directly through the hotel's exclusive entrance. Our Room was on the top floor and very spacious. The view was great, and we could see dolphins clearly, which made the children very happy! It would have been even better if there had been a designated area to take off shoes when entering the Room since we have small children, but half of the back area allowed for shoe removal, which helped. We used the laundry after waiting for it to become available! We hadn't initially planned on using it since we were sweaty from being outside all day but noticed its availability and found it helpful. There are only two machines available, so waiting is necessary; however, being able to check their availability from our Room saved us multiple trips back and forth. The food selection delighted both adults and children with its variety! Considering the cost, it's not something we can do again soon; however, as our kids are eager to return someday, we're hoping for another visit in the future!

  • 4.83
    歴女ママ

    Sure to visit again!

    The Room amenities and meals for breakfast and dinner were satisfying. Combined with the scenery, we were able to fully enjoy an extraordinary experience. However, the explanation of options only included the morning walk, so if there are other options available, it would have been helpful to have that information as well.

  • 5.00
    IKUバー

    Located right next t...

    Located right next to SeaWorld, it allowed us to save time and energy for a more relaxed stay. The meals, both breakfast and dinner, offered a wide variety of dishes and were absolutely delicious.

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