รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Wakayama Kushimoto Resort & Spa - 2หน้า

(จังหวัดวากายามะ/อำเภอฮิกาชิมุโระ) [ทั้งหมด 251 ห้อง]
คะแนนรวม
4.29
ดี (635)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.23
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.25
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.40
  • ความพึงพอใจ
    4.34
  • 4.83
    kitutuki114
    วันที่โพสต์: 13/5/2026

    It was a good Hotel.

    Located on a hill with beautiful views and a great look at Tachikuiiwa. I’d love to stay again.

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  • 3.83
    T.T、た、
    วันที่โพสต์: 8/5/2026

    Facility Issues

    The drain pipe in Room 511 is clogged. Everything else was better than before.

  • 5.00
    chirima
    วันที่โพสต์: 5/5/2026

    We were able to relax and unwind at our own pace.

    Just as the Reviews said, the staff were very attentive. The view from the open-air bath was beautiful, and the food was delicious with a wide variety of dishes. The price wasn’t too high either, so we were very satisfied. It became a wonderful memory. Thank you very much.

  • 4.00
    ヨッシー1
    วันที่โพสต์: 4/5/2026

    It was quite good.

    I was glad I could check in early. The food was quite good. The Onsen was decent.

  • 5.00
    まーくん3代目
    วันที่โพสต์: 26/4/2026

    About the All-Inclusive Plan

    Beer in the lounge was only available until 5:00 PM. I was looking forward to it, so it was disappointing. I had booked a larger corner Room, but when I went to the assigned Room, it was a standard one. I went to the front desk right away and was told it had been a mistake. The Room itself was spacious and nice.

  • 4.50
    森のママ
    วันที่โพสต์: 21/4/2026

    I stayed here again.

    After staying with you last year, we decided to visit again this year as a family. We were familiar with getting around the property, so my elderly parents were able to stay safely and relax at ease. One evening, we casually stopped by the first-floor lounge and enjoyed drinks and snacks while chatting as a family and looking out at the lights outside the window—it became a wonderful memory for us. Thank you very much.

  • 3.83
    sigemi
    วันที่โพสต์: 19/4/2026

    Please be considerate of elderly guests.

    I had an unpleasant experience at the Hotel welcome drink bar. I was watching from some distance, but it seemed that a staff member (a woman in black) was warning an elderly woman who appeared hard of hearing. I repeatedly heard the elderly guest loudly asking, “Please speak closer to my ear.” I’m not sure, but she may have put snacks into a paper cup. To be honest, I also mistakenly put snacks into the paper cup meant for drinks. Since I was far away, I only heard the voices, but it didn’t feel very pleasant. It felt uncomfortable over something as small as snacks. On the other hand, in the restaurant, staff came to clear dishes when they noticed them and were very pleasant.

  • 3.83
    スーパー元気印
    วันที่โพสต์: 19/4/2026

    Affordable!

    As a sauna lover, the comfort of the sauna greatly affects my overall impression of the Hotel. The towels laid out are extremely hot, so it takes courage to sit down. If you could provide individual mats, it would make the experience much more comfortable. Please consider this. The price is reasonable, so I would like to stay again.

  • 5.00
    雄
    วันที่โพสต์: 15/4/2026

    We were so happy to be able to enjoy a relaxing trip together as a couple after turning 70!

    We’re over 70 and were glad we could enjoy a relaxing trip together as a couple. My wife was happy too! Thank you for your kind and helpful service—it made our trip wonderful.

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  • 4.17
    ほほほと歩く
    วันที่โพสต์: 9/4/2026

    A Hotel where you can relax and unwind

    The all-you-can-eat and all-you-can-drink options were very helpful. Otherwise, everything was average overall. I should have eaten lunch before going to the Hotel! There aren’t many places to eat near the Hotel (there was an Osaka Ohsho near Kushimoto Station, but it’s about a 20-minute walk), so waiting until dinner was tough. It’s disappointing that the Hotel doesn’t offer any light snacks. Also, when I arrived at the Hotel, the smell of disinfectant was too strong, so I escaped to the poolside (maybe it can’t be helped for infection prevention?).

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  • 3.67
    チャオアンドペロ
    วันที่โพสต์: 31/3/2026

    This is our fifth Mercure stay on a family trip with parents and spouses, and it’s probably our third favorite.

    The Room was spacious, the large public bath was also big, and the buffet—especially dishes like shabu-shabu—was tasty, so I’d say it was above average overall. The pillow felt flimsy, and it was disappointing that the restroom on our floor hadn’t been cleaned once. The in-room toilet area feels a bit dated, but it was acceptable. I would have preferred a larger TV screen. The lounge also felt a little short on seating. Given that this is a well-known tuna region, it would have been even better if the tuna sashimi had been tastier. I’d also be happy to see more salad options. Compared with other Mercure properties where there were more wine selections during meals, the limited variety here was disappointing.

  • 5.00
    Tantan
    วันที่โพสต์: 27/3/2026

    Everything was perfect!

    We enjoyed Wakayama’s local specialties, and both dinner and breakfast were delicious.

  • 4.50
    どらあげ
    วันที่โพสต์: 27/3/2026

    The ocean-side view ...

    The ocean-side view was great, and we could clearly see a beautiful sunrise. The Room was spacious and very comfortable. We booked a Plan with dinner and breakfast included. Both were buffet-style. There was a wide variety of dishes, and plenty of alcoholic drinks as well, so we were very satisfied. However, even though we were on the 11th floor, there was an unpleasant smell coming from the unit bath drain. Also, I would like you to reconsider the shop’s opening hours. It was disappointing that we couldn’t buy the drinks we had at dinner after checkout.

  • 5.00
    ゲスト
    วันที่โพสต์: 27/3/2026

    Anniversary Trip

    We were very satisfied with the Hotel, the staff’s service, and the meals! We truly appreciate the staff’s thoughtful hospitality. I’ve stayed at many Hotels, but this became one of the most memorable. We had a wonderful anniversary. Thank you very much.

  • 3.00
    megumi0901
    วันที่โพสต์: 24/3/2026

    Hospitality

    This was our first stay, and we visited as a group of five.\nAs others have mentioned in their Reviews, at checkout we were only told, “There is no balance due.” There was no “thank you,” no smile, and the unfriendly attitude left us feeling uncomfortable.\nAfter dinner, we were looking for a vending machine and went into the shop. While we were looking around, we were told, “Please do not bring in outside food or drinks.”\nI was holding a coffee cup, but I wasn’t drinking it...\nI understand the staff may be tired after serving guests all day, but there are better ways to say it—for example, asking “Can I help you find something?”\nThe food, Room, baths, and Facility were great, but the staff’s attitude made this trip disappointing.

  • 4.00
    Naox
    วันที่โพสต์: 24/3/2026

    I stayed for two nig...

    I stayed for two nights. It was disappointing that beer and wine in the lounge were only available until 17:00, so I couldn’t use it even after returning from sightseeing in the evening. At check-in, I was told dinner at the buffet had a one-hour limit, so I ate in a hurry, but in the end there was no such restriction. I felt rushed for no reason and missed out. On the second day I took my time and enjoyed the meal, but it didn’t actually take much longer. Rather than focusing only on turning tables quickly, I wish they would let guests enjoy the buffet comfortably.

  • 4.67
    吉野桜子
    วันที่โพสต์: 23/3/2026

    Relax and unwind with our all-inclusive plan.

    I stayed during the three-day holiday weekend in March, and although there were many guests and it was crowded, I had a comfortable stay without any stress. It’s nice that they inform you at check-in about the times when it gets busy. My Room faced the mountains, so I couldn’t really enjoy the view, but the bed was large and the Room was spacious enough to relax. The in-room bath and toilet made me feel the age of the building, but everything else has been renovated, and there was none of that common issue of “it’s a non-smoking Room but somehow it smells like cigarettes,” so it was very comfortable. The women’s bath has a sauna and is spacious enough, which is great, though I felt the amenities could be a bit more well stocked. There was a wide variety of food, everything tasted great, and I ate a lot. I also liked that drinks are available in the lounge from check-in time. Overall, I was satisfied and would like to stay again.

  • 4.83
    すぐれい
    วันที่โพสต์: 22/3/2026

    I’m a returning guest.

    I stayed once when it was Daiwa, and this is my second visit since it became Mercure. This time I had reserved a corner twin Room, but due to the Hotel’s circumstances, I was upgraded to a suite. As always, both breakfast and dinner were delicious with a wide variety of dishes. The staff were consistently attentive and helpful. I also enjoyed both the indoor bath and the open-air bath. However, it was disappointing that the showerhead seemed old and sprayed unevenly. In addition, the post-bath items and in-Room amenities still felt insufficient.

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  • 2.00
    くまの子の旅、
    วันที่โพสต์: 22/3/2026

    Disappointing

    Check-in: I was told my Reservation could not be found. When I showed the online Reservation confirmation email, they understood, but it left me feeling very uncomfortable. I even double-checked the Hotel name because I thought I might have made a mistake. Bath: There was no facial cleanser in the bath area, and there were no hairbrushes, which made it difficult to dry my hair. Meals: I wanted a “table in use” sign while using the table. Some foreign guests moved from their assigned tables to other tables without permission, which caused trouble and made the experience unpleasant—terrible overall. Room: The Room was larger than expected, but even with the air purifier on, it had a strong old smell as if various odors had soaked in. It was very disappointing.

  • 4.83
    ゲスト
    วันที่โพสต์: 18/3/2026

    Kushimoto, the southernmost point with a beautiful sea!

    The meals were delicious, and it felt like a luxurious evening and morning. If I had to mention a drawback, the Room toilet is quite small. Also, some guests were very noisy and unpleasant. Even during meals, people spoke loudly, and the children’s high-pitched voices were exhausting. A Hotel where anything goes? I’d like to see at least a minimum level of courtesy.

  • 4.00
    7甲子園
    วันที่โพสต์: 17/3/2026

    It was great.

    Check-in was smooth with no crowds, and we were able to use the lounge right away. We also enjoyed dinner without needing a set Reservation time. Compared with other properties, it felt more relaxed and spacious overall. We could hardly use the open-air bath in the morning due to bad weather, but the step at the handrail area of the open-air bath is slippery, and people sit there, so it may be safer to make it into a step/stair to improve safety.

  • 4.00
    マロ4103
    วันที่โพสต์: 16/3/2026

    One-Night Trip to Wakayama

    Last October, I stayed one night at Mercure Lake Biwa. It was so good that this time I chose Mercure Kushimoto for a Plan to visit the Kumano Kodo and Nachikatsuura. I was satisfied with the meals, the Room, and the bath. I would like to stay at Mercure in other regions as well. It would be appreciated if towels were provided in the large public bath.

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  • 4.50
    lovecarandme
    วันที่โพสต์: 16/3/2026

    Dinner is not very good.

    The dinner buffet was not very good, and I personally felt the service was somewhat careless toward guests.

  • 3.60
    Tarou
    วันที่โพสต์: 9/3/2026

    Overall, it’s good.

    I stayed for one night starting on Saturday. I’ve used Mercure properties several times, but this one had many families, so it may not be ideal for those looking for a quiet stay. Check-in around 3:00 PM can also be a bit crowded. This can’t really be helped, but in the morning I could hear children’s voices echoing in the hallway. The lounge was a little small, but it was nice that there were enough seats. The Room was well cleaned, but I was slightly concerned about stains or yellowing on the sofa. The large public bath was great with an ocean view.

  • 4.67
    可愛い猫ちゃん
    วันที่โพสต์: 4/3/2026

    A Girls’ Getaway for Grown-Ups

    This was my first time staying at this Hotel, and it was even better than I expected. The Room was on a higher floor with a great view, and it was very clean. The food selection was extensive, with both Japanese and Western options—there were so many things I wanted to try that it was hard to choose. Everything tasted delicious, and I was very satisfied. I would love to stay here again the next time I visit.

  • 4.00
    むーむー94
    วันที่โพสต์: 28/2/2026

    We had a relaxing stay.

    This was my first stay. The Room was a Japanese-Western style, and you lay out the futon yourself. There is a water dispenser on each floor, which is very convenient. The bath was spacious, and the open-air bath was also great. My skin felt so smooth that I went in three times. After the bath, there were Wakayama’s famous Sowa mandarin drinks: mandarin water, mandarin black tea, and mandarin green tea, and at night there were ice pops. Meals are buffet-style for both dinner and breakfast, and everything was delicious—especially the tuna sashimi and roast beef. Since the Hotel is on a hill, the view is great, and the sunrise from the Room was so beautiful it was dazzling. There are many sightseeing spots nearby such as Kushimoto and Katsuura, so I would like to stay here again next time. Thank you very much.

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  • 4.17
    1963ねむ
    วันที่โพสต์: 24/2/2026

    A Hotel with just the right sense of distance.

    I visit the Kushimoto area every few years, and this was my first time staying here. The staff’s greetings were attentive, and the Hotel was kept very clean. The large public bath was spacious, with a sauna and an open-air bath where you can enjoy the view. There was also a generous relaxation area after bathing, so the Facilities were more than sufficient. Since it has been quite some time since the Hotel was built, it does feel a bit dated in places, but it also felt well maintained, so it didn’t bother me. We stayed with three people, and the Room size did not feel cramped. Our main purpose was to dine at a restaurant in Shingu, so we did not have dinner here and cannot comment on it. Breakfast had a wide variety of options, and the staff worked efficiently to serve many guests; I had no particular complaints. Overall, I felt this Hotel offers good value for money. I would like to stay here again when visiting southern Kishu.

  • 5.00
    郁旅
    วันที่โพสต์: 20/2/2026

    Relaxing Multiple Night Stay (2 nights)

    We had a relaxing stay in an ocean-side Japanese-Western Room. The view from the Room was outstanding, and both the lounge and the Onsen were very comfortable spaces. The meals were, of course, delicious as well.

  • 5.00
    はしたけぷりつ
    วันที่โพสต์: 19/2/2026

    A Comfortable Space

    We had a wonderful time. It’s a Hotel we’d love to stay at again.

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  • 4.00
    yasuko2024
    วันที่โพสต์: 17/2/2026

    We had a relaxing stay.

    Both the meals and the Onsen were very satisfying. The Facility itself felt a bit old, but it was kept clean. It was a little disappointing that the air conditioning wasn’t individually controlled, and although we stayed for two nights, the meals were almost the same. We could also see a beautiful sunrise from our Room, which made it a very satisfying trip. It was also a good impression that the elevator arrived quickly. We would definitely like to visit again.

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