รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Wakayama Kushimoto Resort & Spa

(จังหวัดวากายามะ/อำเภอฮิกาชิมุโระ) [ทั้งหมด 251 ห้อง]
คะแนนรวม
4.29
ดี (630)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.23
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.26
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.34
  • 5.00
    仲良しシニア旅行
    วันที่โพสต์: 30/10/2026

    Enjoy a relaxing soak in the hot spring.

    The shuttle bus from the station is convenient. The hotel sits on a hill with views of Hashigui Rocks, making for a fantastic location. The open-air rock bath is lovely. The complimentary drinks are a nice touch. I would love to stay here again.

  • 4.17
    Krug1117
    วันที่โพสต์: 21/10/2026

    The bath will warm you up, and the open-air bath offers a great view.

    The bath water is on the lukewarm side, so you can soak and relax comfortably. However, I was disappointed that the dinner selection didn’t feel any different from when I stayed in summer. I thought the buffet would have a wide variety, but it seemed like the number of options was increased mainly with curry dishes. The Thai curry, biryani, and regular curry felt quite similar… I’d appreciate it if the menu changes by my next visit.

  • 4.83
    Yuki20119
    วันที่โพสต์: 19/10/2026

    The Best Views

    The ocean view and sunrise were amazing, the room was spotless, and breakfast was absolutely delicious. My elderly mother really enjoyed it too. If I had to mention one thing, breakfast is limited to one hour, but because there were so many guests and the line moved slowly, we couldn’t finish everything. It would have been perfect with 90 minutes.

  • 4.50
    モカまま
    วันที่โพสต์: 14/10/2026

    I’ve stayed at sever...

    I’ve stayed at several Mercure hotels before, and it was disappointing that I couldn’t enjoy the view from the open-air baths. Here, however, the open-air bath overlooks the ocean and feels wonderfully open and relaxing. As for the meals, they felt similar to other locations, and to be honest I’m starting to get a bit tired of them (though considering the price, it can’t really be helped...). If I could make one request: I wish the mustard on the mackerel sushi had been left out (sadly). The hotel is on a hill, and from our spacious room we could see Hashigui-iwa—the view was excellent and we were very satisfied. Thank you very much for your hospitality.

  • 4.17
    星野しずく
    วันที่โพสต์: 7/10/2026

    Breakfast Hours

    We were asked to avoid the 7:30–8:30 check-in time because it gets very crowded. When we arrived at 8:40, we were told as soon as we sat down that the food would be cleared away at 9:00. Since we had a child with us, it was difficult even to get food. At 9:00, dishes on our table were quickly taken away one after another, and breakfast felt rushed and disappointing. There were also local dishes that we had been looking forward to, so it was very disappointing. I explained what happened to the front desk staff as well, but they simply said “as written here,” and that was the end of it. The baby set delivered was new and clean, and we were happy to use it. However, the bed height did not suit us, which was disappointing. There was nothing included for washing baby bottles in the set, which caused trouble.

  • 3.67
    GOTO@エンジョイ
    วันที่โพสต์: 4/10/2026

    Hope for sunshine.

    I stayed on a day when the weather was rather dull. The room faced inland and overlooked the grounds; if it had been on the Pacific Ocean side, I might have felt more uplifted even in bad weather. The room was spacious, but the furnishings are starting to feel dated. Because the hotel is on a hill, it’s a tough walk down to central Kushimoto. The large public bath was impressively spacious—it's been a while since I’ve seen an onsen this big—and it really gives a resort-like feel. The souvenir shop carries local products and sweets, but the display felt a bit sparse. Breakfast offered a wide variety of dishes, including local items, which I enjoyed. I was especially happy to see Wakayama ramen. You can step out into the garden in front of the lounge and enjoy views of the inlet, but there were no signs explaining where the exit was, so I had to look for it. Since it’s such a nice feature, some clear signage would be helpful. There’s also an impressive Ertugrul ship exhibit—it's something they could promote more. Overall, it wasn’t bad, but I felt that guidance around the hotel and staff hospitality were somewhat lacking.

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  • 5.00
    うさぎさんに大満足
    วันที่โพสต์: 2/10/2026

    We thoroughly enjoye...

    We thoroughly enjoyed the delicious food and drinks. It was great to be able to stay with peace of mind, as there were no additional charges for alcohol, parking, or use of the hot springs.

  • 5.00
    Rikapon
    วันที่โพสต์: 1/10/2026

    The room was a good ...

    The room was a good size and we were satisfied with the meals. The staff were pleasant, and we had a comfortable stay. It’s a shame we couldn’t get the welcome beer because it was only available until 5:00 PM (lol). We even found ourselves saying during the trip that we’d like to stay at this hotel again in other prefectures next time.

  • 4.17
    まひろこうじ
    วันที่โพสต์: 27/9/2026

    Upon entering the Ho...

    Upon entering the Hotel, I was soothed by the gentle aroma drifting through the lobby. Both the Room and the Onsen were thoroughly cleaned and felt very hygienic.

  • 3.00
    モカ26
    วันที่โพสต์: 25/9/2026

    Mercure Kushimoto

    Overall it was good, but I might not stay again next time. The Room was clean. It’s a bit old, but it was spacious and nice; however, when I turned up the airflow on the central air conditioning, it kept making a constant clicking noise and I couldn’t sleep. I contacted the front desk, but they said there wasn’t much they could do and asked if I wanted to move to another Room without moving my luggage… but wouldn’t other Rooms be the same?? The food also felt less impressive compared with other Mercure hotels. Do you really need that many kinds of curry?? Even though it’s all-inclusive, for shochu there was only one type (sweet potato). Wouldn’t a safe choice be barley? It was very disappointing. Because my previous experiences at Mercure were so good, this was a bit of a shock. It seemed quite busy due to the holiday, but if things could be improved a little more, I think it would make guests feel like they want to stay again.

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  • 3.00
    Hiro23pv
    วันที่โพสต์: 24/9/2026

    Please keep the noise down.

    I stayed in a Room on the 12th floor (of a 13-story building). After check-in, while relaxing in the Room, I was startled by noise from the floor above. There were loud thudding sounds, like something heavy being dropped. I would appreciate it if room assignments could take family composition into account. Compared with the bathroom in my Room at “Mercure Wakayama Kushimoto Resort & Spa,” where I stayed the previous day, this one felt like an old-style bath and toilet. Disappointing.

  • 4.33
    ネイディーン
    วันที่โพสต์: 15/9/2026

    The breakfast buffet is amazing.

    A Room on a hill with an ocean view. Spacious and very relaxing. However, it was disappointing that the toilet was small. I was amazed by the wide variety and great taste of the breakfast buffet. I had never had any expectations for buffet meals at a Hotel until now. Kushimoto was a wonderful place.

  • 3.33
    Dekochan
    วันที่โพสต์: 4/9/2026

    About the meals

    This was my fourth stay at a Mercure Hotel, but the seasoning of the food felt like “international cuisine”? Even the Japanese dishes somehow didn’t taste quite right... This is just my personal preference, but I would have preferred more standard flavors. When I asked if they could serve the hamburger with only the patty (no bun), I was told they couldn’t. In the end I had to leave the bun, and since I didn’t want to waste food for eco reasons, it was disappointing. Other Mercure properties have accommodated this request. Dinner operated on a 90-minute time limit, and it was nice that we could go at whatever time we liked. For those who drink alcohol, the all-you-can-drink option and affordable stay are great, but for non-drinkers the food selection felt a bit lacking. The Hotel itself was clean and comfortable, so I plan to try other Mercure locations again. Thank you for your hospitality.

  • 2.83
    Cobcob
    วันที่โพสต์: 31/8/2026

    It’s a shame—if only the operations could be improved.

    We stayed here on the last weekend of August for a family trip with relatives. When we informed the hotel in advance that one of our aunts has difficulty walking, they kindly prepared a Room right next to the elevator. Our whole family was thrilled with the suite and we were able to relax. However, since the lounge, pool, Onsen, and restaurant are all concentrated on the first floor, we constantly had to wait for the elevator, and our aunt ended up having to stand in the hallway for quite a long time. At the restaurant as well, when we went after 6:00 pm once dinner service had started, there was an extremely long line and nowhere to sit while waiting. Guests who entered at 5:00 pm finished their meals first, and we were finally seated after 6:30 pm. Even with a buffet-style setup, we expected that guests would be asked roughly what time they planned to dine at check-in so numbers could be allocated accordingly, so having to line up without any clear outlook was tough. The Onsen was very pleasant and comfortable as well, so if these points could be improved, we would like to stay again.

  • 4.50
    Krug1117
    วันที่โพสต์: 29/8/2026

    I stayed here again.

    The Room was spacious, and I slept well in the bed. However, noise from the floor above carried through. The sound of children running around really echoed in my head. Since it was summer vacation, I hesitated to complain, and it was still early. Even after an hour it didn’t stop… It seemed they weren’t aware the noise was carrying. When I called the front desk, they responded immediately and the footsteps stopped. There was nowhere to sit for the welcome drink. Last time I could use an outdoor bench, but this time someone in a wet swimsuit was sitting there, so I couldn’t use it. I wondered if they could increase seating capacity a bit more. Overall, I’m satisfied and would like to visit again.

  • 5.00
    もともとしずか
    วันที่โพสต์: 29/8/2026

    Excellent!

    This was our family’s first trip to Kushimoto. We made a Reservation for an ocean-view Room on a high floor, and we were lucky to have great weather—we even got to see a beautiful sunrise! The Room was very spacious, the bed was comfortable, and everything felt clean. The yukata fabric was sturdy and not see-through, and it had no odor at all (the highest compliment). I’m sensitive to smells—both unpleasant odors and strong detergent fragrances—so regardless of the Hotel’s grade I usually assume I won’t be able to use them, but this time I used the yukata a lot! Even though we chose an affordable Plan, dinner on the second night and breakfast on the third day were included as well, and we were surprised by the wide variety of dishes. Instead of bottled water in the Room, there was a water dispenser in the elevator hall (with hot water too), which we really appreciated. The bath area and changing room were also spacious, so we could truly relax. Bathing hours started early in the morning and ran late into the night, which gave us plenty of flexibility. We could adjust the air conditioning exactly as we liked—another reason it was such a comfortable stay. The staff members we passed in the hallways greeted us naturally, creating a refreshing atmosphere throughout. If I had to mention one thing: when using the Room slippers, I hesitated slightly wondering if they had been sanitized. At other Mercure properties I’ve stayed at before, this never crossed my mind. Overall, we were extremely satisfied! Thank you very much!

  • 4.83
    夏旅2016
    วันที่โพสต์: 27/8/2026

    The third Mercure.

    This was our third stay at Mercure. This time we booked a special Plan for two nights, with meals included only on the second night. Between booking and arrival, we were told a few times that the price had dropped, so we rebooked each time. Thanks to that, we were able to stay for an amazing price that didn’t feel like a two-night stay—much appreciated. Another big plus: at the last minute, I noticed that business-style Rooms were available at the same rate. On a whim I asked if we could switch Rooms if one was available, and they said yes! We often bring our laptops and end up working, so we loved the large desk, comfortable chair, and power strip. The Onsen and sauna were also great. (My husband wished the cold bath were colder; I was fascinated by the different stone patterns in the open-air bath.) The food options were plentiful and delicious—we ate way too much. My only regret is that even though I brought my swimsuit, I didn’t use the pool! Overall, it was a very satisfying stay.

  • 4.17
    都島のニオカ
    วันที่โพสต์: 18/8/2026

    This Summer’s Family Trip

    It was a three-generation trip with my parents, myself, and my son. The buffet-style meals allowed each of us to eat and drink what we liked, and although there were many guests due to the summer holidays, we were still able to fully enjoy the Onsen in the spacious large public bath. However, the weather wasn’t great on both days of our trip, so it was disappointing that we couldn’t go sightseeing in Kushimoto or do any stargazing.

  • 3.17
    kyo9024
    วันที่โพสต์: 8/8/2026

    Onsen

    The Onsen water temperature was extremely low. The shampoo and conditioner provided were also poor quality and left my hair very dry and stiff. I would have appreciated having facial cleanser available as well.

  • 3.50
    ツヨシチャン
    วันที่โพสต์: 23/7/2026

    Enjoy summer vacation with your grandkids!

    We stayed in the Junior Suite (Japanese-Western style) and it was great, but even with the air conditioner on, it didn’t cool very well and the room felt hot. Still, we had a fun trip!

  • 3.50
    忠昭
    วันที่โพสต์: 23/7/2026

    Great value for money and a beautiful view.

    I’ve stayed at Mercure properties in various locations, and the open-air Onsen bath here seemed to use an unusually low amount of chlorine. There was almost no chlorine smell, and no odor lingered on my body, which I really liked this time. However, since there is no roof to provide shade, I avoided it during the morning hours when the sun was strong. The Room air conditioner worked very well. The bidet seat function worked extremely poorly on contact, so I hope the toilet facilities will be improved. Considering how affordable the Accommodation Fee is, I think the meals are actually quite good. There are still Mercure locations across The whole country that I haven’t tried yet, so I’d like to stay at them as well.

  • 3.83
    930
    วันที่โพสต์: 15/7/2026

    Mercure Kushimoto

    Despite it being mid-July, the pool was under restrictions and could not be used during our three-night stay. Also, a car is required to get to the beach. View from a mountain-side Room (5th floor).

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  • 4.67
    鬼太郎神
    วันที่โพสต์: 14/7/2026

    Satisfied

    The view from the ocean-side Room was great. You can see Hashigui-iwa Rocks. Both breakfast and dinner offered a wide variety of options, and we were very satisfied. The large public bath was spacious and nice as well. Since it was the weekend, it was lively with many children. We would like to stay again.

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  • 4.17
    Ktytabi
    วันที่โพสต์: 12/7/2026

    Excellent value for money!

    The level of satisfaction at this price point is amazing! The public spaces and the Room in particular were thoughtfully designed overall—modern, clean, and very comfortable. If you’re looking to enjoy the Accommodation itself as the main focus, the meals, large public bath, and Room atmosphere might feel a bit lacking. However, given the location in Kushimoto and that we visited mainly for diving this time, we were extremely satisfied with the outstanding value for money and service that exceeded our expectations! We’d love to make this our regular Accommodation for future diving trips to Kushimoto.

  • 4.17
    トリッピイ
    วันที่โพสต์: 18/6/2026

    A truly wonderful stay.

    Both breakfast and dinner were buffet-style with a great variety of dishes, and everything was very delicious. The front desk staff seemed a little curt, but the Shuttle Service driver was very kind and shared lots of helpful local information. The gentleman at the restaurant reception and the lady at the shop also greeted us with warm smiles and pleasant service. I sincerely thank all the staff who took care of us for giving us such a wonderful time. There are just two points I noticed: The hallway on our floor and our Room had an indistinct odor, so it would be appreciated if you could open the windows during cleaning to air things out. The Room slippers felt quite worn out, so we would be grateful if disposable slippers could be provided. Other than that, it was an excellent and highly satisfying Hotel stay! Thank you very much.

  • 3.67
    山と磯
    วันที่โพสต์: 2/6/2026

    After a bath

    Drinks were provided at the entrance to the bath, but there were only hot options and no cold beverages. Ice cream was only available from 8:00 p.m., so I couldn’t have any because I used the bath earlier. That was disappointing.

  • 4.83
    よーよーよっしー
    วันที่โพสต์: 31/5/2026

    We were very satisfied with the all-inclusive package.

    I stayed for one night while sightseeing in Kumano for the first time in two years. I was very satisfied last time, so I stayed again this time. Both breakfast and dinner offer a wide variety of options, and I was extremely satisfied. Alcohol is included in the price, so it’s all-you-can-drink—excellent value. The Onsen also has an open-air bath, and I enjoyed it many times. Because it is located on a hill, you can enjoy a panoramic view of the famous Hashigui-iwa rocks from the Room. I was very satisfied again this time. The sunset view is also spectacular.

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  • 4.00
    ここあもかちゃん
    วันที่โพสต์: 25/5/2026

    All-inclusive

    I was dissatisfied with the shop hours. It wasn’t open at check-in, and I think it was only open from after 4:00 PM until around 9:00 PM. It also wasn’t open in the morning—only from the evening—so I couldn’t buy any souvenirs. I would like it to be open from check-in and in the morning before check-out. The lounge was very nice. Thank you.

  • 3.83
    K.kazu
    วันที่โพสต์: 22/5/2026

    Kumano Kodo

    I stayed here while visiting the Kumano Sanzan. The views were excellent, and the meals had a nice creative touch.

  • 4.00
    Krug1117
    วันที่โพสต์: 20/5/2026

    The all-inclusive package was fun.

    I thought it was great that beer and plum wine were available as a kind of welcome drink. The view is also wonderful, as you can see the sunrise over Hashigui-iwa. There were also ice pops available after the bath. However, it was disappointing that beer was only served until 5:00 p.m. It would be perfect if you could have one after bathing. I think the meals are good with a wide variety of options. I was happy they served Eggs Benedict and cheese in the morning. That said, while having a time limit is fine, guests can come at any time, so it gets very crowded. It would be more relaxing if they managed it more evenly—for example, assigning 30-minute slots (and asking at check-in what time you’d like). If you don’t go right when service starts, you have to find an open seat yourself, and from a distance it’s hard to tell whether a table is occupied or not. There aren’t enough staff serving, so they can’t keep up. Unless guests clear plates themselves, tables don’t get cleared for quite a while, which was disappointing. The shampoo amenities in the large public bath and in the Room were different, and the ones in the Room didn’t feel very good quality. There were no shower caps in the large public bath, and no towels provided there either, so if you bathe multiple times you run short on towels. If towels aren’t provided there anyway, I’d prefer thin quick-drying Onsen-style towels that you can take home rather than standard Hotel towels. Lastly—personally—if you’re going to offer soft-serve ice cream, I’d like it to taste better. It was very sweet and oily with no milky flavor; I was really disappointed.

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