รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Wakayama Kushimoto Resort & Spa

(จังหวัดวากายามะ/อำเภอฮิกาชิมุโระ) [ทั้งหมด 251 ห้อง]
คะแนนรวม
4.28
ดี (610)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.21
  • สิ่งอำนวยความสะดวก
    4.18
  • การบริการลูกค้า
    4.27
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.35
  • 4.17
    都島のニオカ

    This Summer’s Family Trip

    It was a three-generation trip with my parents, myself, and my son. The buffet-style meals allowed each of us to eat and drink what we liked, and although there were many guests due to the summer holidays, we were still able to fully enjoy the Onsen in the spacious large public bath. However, the weather wasn’t great on both days of our trip, so it was disappointing that we couldn’t go sightseeing in Kushimoto or do any stargazing.

  • 3.17
    kyo9024

    Onsen

    The Onsen water temperature was extremely low. The shampoo and conditioner provided were also poor quality and left my hair very dry and stiff. I would have appreciated having facial cleanser available as well.

  • 3.50
    ツヨシチャン

    Enjoy summer vacation with your grandkids!

    We stayed in the Junior Suite (Japanese-Western style) and it was great, but even with the air conditioner on, it didn’t cool very well and the room felt hot. Still, we had a fun trip!

  • 3.50
    忠昭

    Great value for money and a beautiful view.

    I’ve stayed at Mercure properties in various locations, and the open-air Onsen bath here seemed to use an unusually low amount of chlorine. There was almost no chlorine smell, and no odor lingered on my body, which I really liked this time. However, since there is no roof to provide shade, I avoided it during the morning hours when the sun was strong. The Room air conditioner worked very well. The bidet seat function worked extremely poorly on contact, so I hope the toilet facilities will be improved. Considering how affordable the Accommodation Fee is, I think the meals are actually quite good. There are still Mercure locations across The whole country that I haven’t tried yet, so I’d like to stay at them as well.

  • 3.83
    930

    Mercure Kushimoto

    Despite it being mid-July, the pool was under restrictions and could not be used during our three-night stay. Also, a car is required to get to the beach. View from a mountain-side Room (5th floor).

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  • 4.67
    鬼太郎神

    Satisfied

    The view from the ocean-side Room was great. You can see Hashigui-iwa Rocks. Both breakfast and dinner offered a wide variety of options, and we were very satisfied. The large public bath was spacious and nice as well. Since it was the weekend, it was lively with many children. We would like to stay again.

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  • 4.17
    Ktytabi

    Excellent value for money!

    The level of satisfaction at this price point is amazing! The public spaces and the Room in particular were thoughtfully designed overall—modern, clean, and very comfortable. If you’re looking to enjoy the Accommodation itself as the main focus, the meals, large public bath, and Room atmosphere might feel a bit lacking. However, given the location in Kushimoto and that we visited mainly for diving this time, we were extremely satisfied with the outstanding value for money and service that exceeded our expectations! We’d love to make this our regular Accommodation for future diving trips to Kushimoto.

  • 4.17
    トリッピイ

    A truly wonderful stay.

    Both breakfast and dinner were buffet-style with a great variety of dishes, and everything was very delicious. The front desk staff seemed a little curt, but the Shuttle Service driver was very kind and shared lots of helpful local information. The gentleman at the restaurant reception and the lady at the shop also greeted us with warm smiles and pleasant service. I sincerely thank all the staff who took care of us for giving us such a wonderful time. There are just two points I noticed: The hallway on our floor and our Room had an indistinct odor, so it would be appreciated if you could open the windows during cleaning to air things out. The Room slippers felt quite worn out, so we would be grateful if disposable slippers could be provided. Other than that, it was an excellent and highly satisfying Hotel stay! Thank you very much.

  • 3.67
    山と磯

    After a bath

    Drinks were provided at the entrance to the bath, but there were only hot options and no cold beverages. Ice cream was only available from 8:00 p.m., so I couldn’t have any because I used the bath earlier. That was disappointing.

  • 4.83
    よーよーよっしー

    We were very satisfied with the all-inclusive package.

    I stayed for one night while sightseeing in Kumano for the first time in two years. I was very satisfied last time, so I stayed again this time. Both breakfast and dinner offer a wide variety of options, and I was extremely satisfied. Alcohol is included in the price, so it’s all-you-can-drink—excellent value. The Onsen also has an open-air bath, and I enjoyed it many times. Because it is located on a hill, you can enjoy a panoramic view of the famous Hashigui-iwa rocks from the Room. I was very satisfied again this time. The sunset view is also spectacular.

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  • 4.00
    ここあもかちゃん

    All-inclusive

    I was dissatisfied with the shop hours. It wasn’t open at check-in, and I think it was only open from after 4:00 PM until around 9:00 PM. It also wasn’t open in the morning—only from the evening—so I couldn’t buy any souvenirs. I would like it to be open from check-in and in the morning before check-out. The lounge was very nice. Thank you.

  • 3.83
    K.kazu

    Kumano Kodo

    I stayed here while visiting the Kumano Sanzan. The views were excellent, and the meals had a nice creative touch.

  • 4.00
    Krug1117

    The all-inclusive package was fun.

    I thought it was great that beer and plum wine were available as a kind of welcome drink. The view is also wonderful, as you can see the sunrise over Hashigui-iwa. There were also ice pops available after the bath. However, it was disappointing that beer was only served until 5:00 p.m. It would be perfect if you could have one after bathing. I think the meals are good with a wide variety of options. I was happy they served Eggs Benedict and cheese in the morning. That said, while having a time limit is fine, guests can come at any time, so it gets very crowded. It would be more relaxing if they managed it more evenly—for example, assigning 30-minute slots (and asking at check-in what time you’d like). If you don’t go right when service starts, you have to find an open seat yourself, and from a distance it’s hard to tell whether a table is occupied or not. There aren’t enough staff serving, so they can’t keep up. Unless guests clear plates themselves, tables don’t get cleared for quite a while, which was disappointing. The shampoo amenities in the large public bath and in the Room were different, and the ones in the Room didn’t feel very good quality. There were no shower caps in the large public bath, and no towels provided there either, so if you bathe multiple times you run short on towels. If towels aren’t provided there anyway, I’d prefer thin quick-drying Onsen-style towels that you can take home rather than standard Hotel towels. Lastly—personally—if you’re going to offer soft-serve ice cream, I’d like it to taste better. It was very sweet and oily with no milky flavor; I was really disappointed.

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  • 4.83
    kitutuki114

    It was a good Hotel.

    Located on a hill with beautiful views and a great look at Tachikuiiwa. I’d love to stay again.

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  • 3.83
    T.T、た、

    Facility Issues

    The drain pipe in Room 511 is clogged. Everything else was better than before.

  • 5.00
    chirima

    We were able to relax and unwind at our own pace.

    Just as the Reviews said, the staff were very attentive. The view from the open-air bath was beautiful, and the food was delicious with a wide variety of dishes. The price wasn’t too high either, so we were very satisfied. It became a wonderful memory. Thank you very much.

  • 4.00
    ヨッシー1

    It was quite good.

    I was glad I could check in early. The food was quite good. The Onsen was decent.

  • 5.00
    まーくん3代目

    About the All-Inclusive Plan

    Beer in the lounge was only available until 5:00 PM. I was looking forward to it, so it was disappointing. I had booked a larger corner Room, but when I went to the assigned Room, it was a standard one. I went to the front desk right away and was told it had been a mistake. The Room itself was spacious and nice.

  • 4.50
    森のママ

    I stayed here again.

    After staying with you last year, we decided to visit again this year as a family. We were familiar with getting around the property, so my elderly parents were able to stay safely and relax at ease. One evening, we casually stopped by the first-floor lounge and enjoyed drinks and snacks while chatting as a family and looking out at the lights outside the window—it became a wonderful memory for us. Thank you very much.

  • 3.83
    sigemi

    Please be considerate of elderly guests.

    I had an unpleasant experience at the Hotel welcome drink bar. I was watching from some distance, but it seemed that a staff member (a woman in black) was warning an elderly woman who appeared hard of hearing. I repeatedly heard the elderly guest loudly asking, “Please speak closer to my ear.” I’m not sure, but she may have put snacks into a paper cup. To be honest, I also mistakenly put snacks into the paper cup meant for drinks. Since I was far away, I only heard the voices, but it didn’t feel very pleasant. It felt uncomfortable over something as small as snacks. On the other hand, in the restaurant, staff came to clear dishes when they noticed them and were very pleasant.

  • 3.83
    スーパー元気印

    Affordable!

    As a sauna lover, the comfort of the sauna greatly affects my overall impression of the Hotel. The towels laid out are extremely hot, so it takes courage to sit down. If you could provide individual mats, it would make the experience much more comfortable. Please consider this. The price is reasonable, so I would like to stay again.

  • 5.00
    雄

    We were so happy to be able to enjoy a relaxing trip together as a couple after turning 70!

    We’re over 70 and were glad we could enjoy a relaxing trip together as a couple. My wife was happy too! Thank you for your kind and helpful service—it made our trip wonderful.

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  • 4.17
    ほほほと歩く

    A Hotel where you can relax and unwind

    The all-you-can-eat and all-you-can-drink options were very helpful. Otherwise, everything was average overall. I should have eaten lunch before going to the Hotel! There aren’t many places to eat near the Hotel (there was an Osaka Ohsho near Kushimoto Station, but it’s about a 20-minute walk), so waiting until dinner was tough. It’s disappointing that the Hotel doesn’t offer any light snacks. Also, when I arrived at the Hotel, the smell of disinfectant was too strong, so I escaped to the poolside (maybe it can’t be helped for infection prevention?).

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  • 3.67
    チャオアンドペロ

    This is our fifth Mercure stay on a family trip with parents and spouses, and it’s probably our third favorite.

    The Room was spacious, the large public bath was also big, and the buffet—especially dishes like shabu-shabu—was tasty, so I’d say it was above average overall. The pillow felt flimsy, and it was disappointing that the restroom on our floor hadn’t been cleaned once. The in-room toilet area feels a bit dated, but it was acceptable. I would have preferred a larger TV screen. The lounge also felt a little short on seating. Given that this is a well-known tuna region, it would have been even better if the tuna sashimi had been tastier. I’d also be happy to see more salad options. Compared with other Mercure properties where there were more wine selections during meals, the limited variety here was disappointing.

  • 5.00
    Tantan

    Everything was perfect!

    We enjoyed Wakayama’s local specialties, and both dinner and breakfast were delicious.

  • 4.50
    どらあげ

    The ocean-side view ...

    The ocean-side view was great, and we could clearly see a beautiful sunrise. The Room was spacious and very comfortable. We booked a Plan with dinner and breakfast included. Both were buffet-style. There was a wide variety of dishes, and plenty of alcoholic drinks as well, so we were very satisfied. However, even though we were on the 11th floor, there was an unpleasant smell coming from the unit bath drain. Also, I would like you to reconsider the shop’s opening hours. It was disappointing that we couldn’t buy the drinks we had at dinner after checkout.

  • 5.00
    ゲスト

    Anniversary Trip

    We were very satisfied with the Hotel, the staff’s service, and the meals! We truly appreciate the staff’s thoughtful hospitality. I’ve stayed at many Hotels, but this became one of the most memorable. We had a wonderful anniversary. Thank you very much.

  • 3.00
    megumi0901

    Hospitality

    This was our first stay, and we visited as a group of five.\nAs others have mentioned in their Reviews, at checkout we were only told, “There is no balance due.” There was no “thank you,” no smile, and the unfriendly attitude left us feeling uncomfortable.\nAfter dinner, we were looking for a vending machine and went into the shop. While we were looking around, we were told, “Please do not bring in outside food or drinks.”\nI was holding a coffee cup, but I wasn’t drinking it...\nI understand the staff may be tired after serving guests all day, but there are better ways to say it—for example, asking “Can I help you find something?”\nThe food, Room, baths, and Facility were great, but the staff’s attitude made this trip disappointing.

  • 4.00
    Naox

    I stayed for two nig...

    I stayed for two nights. It was disappointing that beer and wine in the lounge were only available until 17:00, so I couldn’t use it even after returning from sightseeing in the evening. At check-in, I was told dinner at the buffet had a one-hour limit, so I ate in a hurry, but in the end there was no such restriction. I felt rushed for no reason and missed out. On the second day I took my time and enjoyed the meal, but it didn’t actually take much longer. Rather than focusing only on turning tables quickly, I wish they would let guests enjoy the buffet comfortably.

  • 4.67
    吉野桜子

    Relax and unwind with our all-inclusive plan.

    I stayed during the three-day holiday weekend in March, and although there were many guests and it was crowded, I had a comfortable stay without any stress. It’s nice that they inform you at check-in about the times when it gets busy. My Room faced the mountains, so I couldn’t really enjoy the view, but the bed was large and the Room was spacious enough to relax. The in-room bath and toilet made me feel the age of the building, but everything else has been renovated, and there was none of that common issue of “it’s a non-smoking Room but somehow it smells like cigarettes,” so it was very comfortable. The women’s bath has a sauna and is spacious enough, which is great, though I felt the amenities could be a bit more well stocked. There was a wide variety of food, everything tasted great, and I ate a lot. I also liked that drinks are available in the lounge from check-in time. Overall, I was satisfied and would like to stay again.

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