รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Wakayama Kushimoto Resort & Spa

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Mercure Wakayama Kushimoto Resort & Spa. We also sincerely appreciate you taking the time to share such detailed feedback about your stay. We are pleased to hear that you were able to relax and enjoy your time—from check-in to the lounge and dining. If you were able to fully experience the restful atmosphere we value, nothing would make us happier. On the other hand, thank you for your valuable comments regarding safety around the outdoor bath in the large public bath area. We deeply apologize for any concern or unease this may have caused, especially given the poor weather conditions during your visit. We recognize that your specific suggestions regarding step safety are extremely important in ensuring our guests’ well-being. We will share them immediately with our Facility team and will carefully consider improvements such as adjustments around handrails and anti-slip measures, so that all guests can feel safe and comfortable. Surrounded by Kushimoto’s nature at the southernmost tip of Honshu, we will continue striving to provide a safe and pleasant experience at all times. All of us look forward to welcoming you again in another season. Mercure Wakayama Kushimoto Resort & Spa Reservation Team