รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Yatsugatake Resort & Spa

(จังหวัดยามานาชิ/เมืองโฮคุโตะ (จังหวัดยามานาชิ)) [ทั้งหมด 250 ห้อง]
คะแนนรวม
4.01
(732)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.81
  • สิ่งอำนวยความสะดวก
    4.14
  • การบริการลูกค้า
    3.99
  • อาหาร
    4.06
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.11
  • ความพึงพอใจ
    3.96
  • 5.00
    にゃんですことにゃん
    วันที่โพสต์: 5/11/2026

    The executive lounge was great.

    We previously stayed at Grand Mercure Minamiboso, and this time we chose Yatsugatake. We booked an Executive Twin room, which was excellent in both size and cleanliness. We were also pleased with the variety and taste of the food at both the all-inclusive dinner and breakfast. The hot spring baths were spacious and clean, too. The highlight was the executive lounge’s wide selection of alcoholic drinks and long opening hours. It wasn’t too crowded, so we enjoyed a very relaxing stay. Thank you. The photo shows the morning view of the Yatsugatake mountains from our room.

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  • 4.67
    Siv
    วันที่โพสต์: 3/11/2026

    There were plenty of...

    There were plenty of places for children to play, and we had a great time. My child became unwell during our stay, and I was very grateful for all the help the staff provided.

  • 4.17
    nosukehime
    วันที่โพสต์: 2/11/2026

    The kids absolutely ...

    The kids absolutely loved this hotel. The size and number of play areas made it paradise for them—they were so busy playing that they barely stopped to eat! There was also a wide variety of food, and it was delicious. The grilled shabu-shabu and roast beef were especially outstanding. However, the room had few amenities, and the conditioner bottle in the bathroom contained shampoo. It would also have been nice to have bath towels and toiletries available in the communal baths.

  • 4.67
    ryo823185
    วันที่โพสต์: 1/11/2026

    Baby-Friendly Room

    We stayed as two adults with a baby under one and a three-year-old. Our baby-friendly room was very well equipped for infants. It had everything from picture books to toys, making it ideal for our two children at these ages. Some parts of the room felt a little dated, but that was no problem at all. The large play area in the basement had much more than we expected! We used it twice: before dinner and on the morning of checkout. The communal bath was spacious and clean. It was also nice to be able to enjoy a drink while reading manga (though I couldn't relax for long with the kids). Overall, we had a great stay.

  • 4.83
    ゲスト
    วันที่โพสต์: 28/10/2026

    Overall, I think thi...

    Overall, I think this property is well suited to families with children. We enjoyed activities like stargazing from before check-in right through to the end of our stay.

  • 4.50
    保育士さん
    วันที่โพสต์: 24/10/2026

    Like a huge daycare center.

    Mom and Dad had a great time! Grandpa and Grandma relaxed on the rooftop, enjoying the peaceful views of the Yatsugatake Mountains.

  • 4.67
    883355
    วันที่โพสต์: 21/10/2026

    Try

    We traveled with three children (a first-year junior high schooler, a fifth grader, and a preschooler), and both the parents and kids were extremely satisfied overall. When we asked the kids what they enjoyed most about this trip, they all said, “the hotel”! The meals and the baths were both excellent. We’d love to come again when we have time!

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  • 4.17
    babatomo
    วันที่โพสต์: 19/10/2026

    Family Trip

    I think it’s fun and great for very young children. For adults, it can feel a bit boring. It would be nice if the library hours could be extended until around 10 p.m., or if you could consider lending books to take back to the room.

  • 3.33
    あちとて
    วันที่โพสต์: 17/10/2026

    It was satisfactory for our 3-year-old child.

  • 4.50
    かずかずママ
    วันที่โพสต์: 15/10/2026

    I enjoyed it with my grandchild.

    Because we stayed on a Wednesday and there were fewer families with children, our 18-month-old grandchild was able to run around to their heart’s content in the play area on the B1 floor. The buffet offered a wide variety of dishes, so we really enjoyed it. We also appreciated that it was all-inclusive with no additional charges. It turned into a wonderful trip.

  • 4.17
    マグマダイバー
    วันที่โพสต์: 14/10/2026

    Recommended for families with children

    We stayed as a family with junior high and elementary school children. The indoor play area was truly impressive, and the kids started playing right away. I also liked that the play spaces were separated into different rooms, which helped reduce crowding. It was our first time trying pickleball, and our whole family got hooked—it was so much fun. However, it was disappointing that pickleball was so popular that it never really became available after a certain point. Our room had been renovated, so it was very clean and we were satisfied. The food selection was varied and enjoyable, but there wasn’t anything that made me want to go back for seconds. The taste felt average. The play area closes after dinner, but since we’re staying overnight, I wish it could stay open until around 10:00 p.m. Overall, I think this is a great hotel for families with children.

  • 5.00
    nozomikumako
    วันที่โพสต์: 13/10/2026

    A hotel you’ll want to come back to!

    It was our first stay for one night and two days. We booked the day before and visited. Just as many reviews said the food was delicious, everything was truly amazing, and I went back for seconds (and more) again and again. There was a great variety of play equipment for kids, and my 5-year-old daughter was thrilled! The bath and sauna were also excellent. It’s only about two hours from Tokyo, so it makes me want to come back again soon!

  • 4.83
    cocobee
    วันที่โพสต์: 12/10/2026

    A wonderful stay again—thank you for the unexpected hospitality.

    This was our second stay, following our visit during this year’s spring break. We originally planned to stay for one night, but we ended up adding another night at the last minute and made two separate reservations. The hotel kindly contacted us in advance to confirm the details. Since the second night was charged at a weekend rate, we changed the room category and dinner plan to fit our budget. Even so, thanks to the hotel’s consideration, we were able to stay in the same room for both nights. When traveling with children, simply not having to pack up and move rooms is a huge help, and we truly appreciate how flexible and accommodating they were. This trip also doubled as a birthday celebration for our child. When we mentioned it beforehand, they prepared an unexpected surprise that delighted our child. I’m sure it became an unforgettable birthday memory. After reading some recent reviews, I was a bit concerned about declining ratings, but everything was clean—including the play area—and the meals were excellent. Just like last time, we were able to relax and enjoy our stay with peace of mind. One suggestion for future improvement would be the Executive Lounge service. At present, drinks and food end at 6:00 p.m., the same as Mori no Lounge. If service could be extended—for example until 7:00 p.m.—or if it were available in the morning as well, it would enhance that exclusive Executive Lounge experience even more. Since such a lovely space is provided, I hope it can be further differentiated from Mori no Lounge and standard welcome services, increasing the added value of choosing an executive floor. Once again, this was a memorable stay for our family. We would love to return again as a family.

  • 4.83
    ゲスト
    วันที่โพสต์: 9/10/2026

    We stayed in the Bab...

    We stayed in the Baby Comfort Room because we have a one-year-old. As soon as you enter, there is a tatami area, so even a toddler who has just started walking can use it safely. However, since our child is curious about everything and tends to put things in their mouth, we would appreciate it if doors could be added to places like the shoe cabinet and the shelves under the TV stand. Other than that, we were very satisfied with our stay. We would like to stay here again next time!

  • 3.17
    Yo-ko
    วันที่โพสต์: 1/10/2026

    Rain

    We stayed for two nights as a couple with our 11-year-old. Since it was Monday and Tuesday, I thought it would be fine, but Monday was extremely crowded. It was nice that the kids’ play area was available even before check-in, so our child could play. It might have been even more fun if they were a bit younger. (Some guests didn’t follow basic manners, which was a little frustrating.) We went to the large public bath around 4:00 PM and it wasn’t crowded. Because it was dark, it was hard to tell how clean it really was, but the changing area seemed clean. The drinks in the lounge/relaxation area were delicious. I think the meals were the same on both days, but day one felt chaotic—there were no trays and no carts, which made things difficult. The hamburger I had been looking forward to wasn’t that great. The grilled shabu-shabu was delicious, though—but on day two it lacked flavor. I also wish there had been a bit more variety of sushi. The cream puffs were very good. On day two things were much calmer and we could choose food at a relaxed pace, which was nice. The room was clean, but somehow felt dusty. It may depend on the room, but I was disappointed that there were teacups instead of coffee cups; I also wished there had been drinking glasses, and the TV felt small. I understand there are lots of children staying here, but after 10:00 PM some kids were running around shouting loudly; something similar happened in the morning too, so manners did stand out as an issue at times. It was also disappointing that we couldn’t go to the observation deck due to bad weather. Our child really enjoyed it overall, so if we come again we’d like to visit when the weather is clear. Thank you very much for your hospitality."""

  • 1.67
    Utah
    วันที่โพสต์: 27/9/2026

    It was disappointing.

    We stayed for a Multiple Night Stay with five people across three generations. As a Facility, it may be reasonably satisfying for families with children up to early elementary school age. However, there were no staff or supervision in the kids’ area, so it was essentially uncontrolled. The general lounge also felt like a daycare—there are manga and beer, but there are simply too many children and almost nowhere to sit. Personally, I was satisfied with the food, but entry involved very long lines, and securing seats felt like a battle. Also, meals were split into two or three time slots, and before the changeover time the staff implicitly rushed us. The live-kitchen staff were unfriendly depending on the day, and I even saw them arguing with other guests. The front desk always seemed understaffed, and we had to wait quite a long time at both check-in and check-out. I was also looking forward to stargazing, but although the moon and stars were visible that day, it was suddenly canceled—perhaps due to a thunderstorm advisory. The cancellation announcement did not play in our Room; at the scheduled time (including myself), 20–30 people who didn’t know it had been canceled were lined up. There were no staff present—it was just left unattended. If it was canceled due to a thunderstorm advisory, they should have closed off access to the rooftop as well—but they didn’t. When we asked what happened, we were told they were “busy preparing something else...” The management system was so lax that I complained for the first time in my life. In addition: On the first day we stayed in a Japanese-modern Room. Although it said “If you have any questions, call extension ○ at the front desk,” there was no phone in the Room. There was also water scale buildup on the sink inside. There were only decorative amounts of tissues as well. Towels are provided in each Room (one bath towel and one face towel per person), but there are none at the large public bathhouse area—and even on a Multiple Night Stay there is no towel replacement. On the second day we upgraded our Room; perhaps due to an error in their process, after completing procedures we received keys that wouldn’t open our door—so we had to go back to reception. We waited there again for a long time. We were told they would move our luggage while we ate; when we returned to our Room afterward, our luggage wasn’t there. When we asked at reception again: “You said you would move your luggage yourselves.” In the end we had to carry everything ourselves. There may have been misunderstandings about who said what or miscommunication—but their follow-up response afterward was far too poor. In the end someone who seemed like a manager apologized politely and handled things properly which made me feel somewhat better—but overall it became a disappointing trip where I felt sorry for my children.

  • 3.83
    タニマチ
    วันที่โพสต์: 26/9/2026

    A Hotel Where You Can Watch Your Children Grow

    Because it is an all-weather Facility, I was able to watch over my child comfortably. I was moved to see them take on things they couldn’t do before. It was a little disappointing that some parts of the Facility were broken in places, but the Onsen Facility was clean and very comfortable. My child played so much that we didn’t have enough time.

  • 4.17
    ゴメ
    วันที่โพสต์: 23/9/2026

    It was great to see ...

    It was great to see the kids enjoying themselves, as there were so many places for them to play, but I wish there were a few more allergy-friendly meal options.

  • 3.83
    surugaryu
    วันที่โพสต์: 22/9/2026

    We stayed here with three generations of our family. It was wonderful to see the children having so much fun playing.

  • 3.50
    あずさに乗って行きました
    วันที่โพสต์: 22/9/2026

    Great value for money

    Four adults stayed in an Executive Twin on a weekday before Silver Week. Perhaps because we arrived in the evening, the lounge was not crowded and we were able to relax. As other Reviews mention, there were indeed many families with children. At dinner, one child was crying loudly and drew attention, but we decided to head back and relax in our Room, so it didn’t bother us much. It might be better for both sides if areas could be separated between guests with children and adult-only guests. In the morning, we took a walk along the paths on the Hotel grounds and it felt refreshing. The large public bath was spacious and nice, and the in-room bath was also convenient since it was separate from the toilet. We felt that various measures—such as choices of ingredients, amenities, and staff allocation—were being taken so guests can stay at an affordable price.

  • 4.83
    リトス45
    วันที่โพสต์: 22/9/2026

    A perfect paradise for families with kids who love a good drink.

    We visited after seeing it on Instagram, and it was even more fun than the Reviews and videos said—there simply wasn’t enough time in this Hotel. Especially for families with young children like us, it’s often hard to relax with a drink without relying on videos when you’re with kids who can’t sit still… But in the forest lounge with tatami flooring—where you can feel safe even if you take your eyes off them for a moment—our kids were absorbed in toys and puzzles, and we were able to enjoy draft beer from the beer server for about two hours. It was blissful time we haven’t had in ages. This isn’t just a play area to attract guests; they truly understand families raising children. The signature luxurious buffet at Grand Mercure was also excellent: steak grilled right in front of you, Shine Muscat grapes, a wide variety of international dishes, and even a cotton candy machine that made our kids’ eyes light up. Even after two nights, we never got bored—it was that impressive. In the Room you lay out your own futon, but considering the price I had no complaints at all. In fact, since no one comes into the Room, we could stay two nights without feeling self-conscious or needing to be considerate. We were more satisfied than at the famous Hotels around Lake Shirakaba. We’d love to stay again.

  • 3.83
    未就学児2人との家族旅行
    วันที่โพสต์: 21/9/2026

    Same-day Room Change

    I requested a same-day Room change at my own convenience, but I ended up regretting it, so I’m sharing this for others. What was great - Overall, we were satisfied. - The basement athletic area and the small children’s play area were both enjoyable Facilities, and our child kept playing without getting bored. - The breakfast and dinner buffets had a wide variety of options; the meat dishes in particular were delicious. Our child also loved the corner where you can make your own cotton candy. Baby food up to 12 months was included in the buffet as well. - The Onsen had just been renovated and was clean. There were complimentary vinegar drinks, and the lounge area was spacious. The shoe lockers and changing-room lockers both had keys, which made it comfortable. What I regretted - Because we had a small child with us, we asked at the front desk on the day to switch to a Japanese-style Room, and they accommodated us with no price change. However, perhaps because it was a lower Room category, the walls were covered in stains, there was heavy mold on the curtains, and there were no amenities provided. For the price point, it was unlike anything I’ve experienced. - When going to the top-floor observation Facility, we passed through the executive floor and noticed that those guest room doors looked newly renovated compared with ours. Based on that, I assume this quality level is not representative of their overall standard. - Since we requested an abrupt change to a Japanese-style Room that we couldn’t secure in advance by Reservation , I believe this is on us—and overall it felt like a wonderful Hotel where you can make great memories. Still, when changing Rooms I asked whether it was “a newer Room,” and they said yes; I should have confirmed more details such as how much the grade would differ. It may simply be that I wasn’t familiar with peak-season pricing standards because this isn’t something I’ve encountered before.

  • 4.20
    ケンジ0725
    วันที่โพสต์: 17/9/2026

    A Unique Hotel

    The directions were hard to find, and it took some extra effort to arrive. There was a notice board for an easy-to-miss turn, but it was difficult to spot and we ended up going that way (the navigation system pointed there and showed the previous Hotel name). Even when we got close, the sign with the Hotel name was hidden by grass and hard to see, which was also an issue. The Hotel itself seemed luxurious. However, perhaps due to a change in management and policy, I was surprised at reception by how many families with children there were. This appears to be because the children’s facilities are well equipped; many of the former large halls had been turned into kids’ play areas. With continuous rain making it difficult for children to play outside, I think this became a very useful Facility. The bathing Facilities were also well equipped and seemed easy for families with children to use, but given how many there were, I still had some concerns about hygiene management. Recently, many Hotels have enhanced drink services, and this one did as well. Time slots were set around snack time and after dinner, and it looked like many guests enjoyed them. Since we chose a Plan without meals included, finding places for dinner and breakfast was an issue. In particular, on Tuesdays and Wednesdays many restaurants and cafes near the Hotel are closed, so you may need to plan ahead.

  • 4.33
    ハラッチ
    วันที่โพสต์: 16/9/2026

    I was surprised that...

    I was surprised that the parking lot at this popular Hotel was almost full by around 4:00 PM. In the lounge, the popular champagne was sold out and only sparkling wine was available, and it wasn’t chilled, which was disappointing. For dinner, one venue was fully booked, but we were put on the waitlist and got in after 30 minutes—thank you to the front desk staff. The next day we visited Kiyosato and Shosenkyo Gorge. Unfortunately it was cloudy and we couldn’t see much, which was a shame, but we still enjoyed it. Thank you very much.

  • 3.00
    森のリスちゃん
    วันที่โพสต์: 14/9/2026

    My grandchild was thrilled.

    We stayed as three generations with our grandchild. It was heartwarming to see the kids playing so happily. A little boy around 1–2 years old was completely absorbed in pretend play—this is a very appealing Facility for children. That said, I did feel there were too few pretend-play toys! It was lovely to see parents playing together with their children (though one or two dads were glued to their phones (laugh)). This Accommodation is highly recommended for moms and dads who are always working hard. Above all, you can enjoy the Onsen with your child. The water isn’t too hot, so even small children can bathe comfortably. There are baby baths and chairs in the bathing area as well—very mom-friendly. There’s also a playpen in the changing room, which is reassuring—you can pop your little one in there while they’re naked (laugh). After lots of play and a stimulating soak in the large bath, they sleep soundly. Upon arrival, children can use the Facility from 1:00 PM. The next day they can play from 7:00 AM to 11:00 AM, which felt like a great deal. Our grandchild played from 7:00 AM, had breakfast after 8:00 AM, played again until 11:00 AM, and then slept soundly in the car on the way home. One concern is meals. For families with toddlers, late dining times can be difficult because of bedtime routines and such. The restaurant had a very long line. Also, it takes quite a while to carry food back and forth to the table, which left us grandparents exhausted. We would appreciate it if you could consider improving how restaurant usage is managed—for example, providing information on less crowded times on the TV screen or reviewing how guests are guided through dining options.

  • 4.00
    nagaboss
    วันที่โพสต์: 11/9/2026

    Family-Friendly Hotel

    I was surprised at how noisy the Hotel was, with so many families with children.

  • 4.50
    スギユキ
    วันที่โพสต์: 9/9/2026

    The Room felt a bit dated, but everything else was well maintained and fully equipped.

  • 5.00
    えーお
    วันที่โพสต์: 4/9/2026

    Family Summer Vacation

    I had made a Reservation under the Standard Plan, but they upgraded my Room, so I was able to stay at a great value. The breakfast buffet had plenty of options and was delicious—I was very satisfied. There are lots of play areas for small children, but adults can enjoy it too. It was my first time trying pickleball, and I really enjoyed it. It’s a Hotel I’d like to stay at again.

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  • 5.00
    みるきてぃ
    วันที่โพสต์: 2/9/2026

    Our whole family had an amazing time!

    The children had a great time playing to their heart’s content in the play area, and the adults enjoyed drinks—we were very satisfied. Not only the Room, but the entire property was clean, and we had a comfortable stay. We would like to stay again. Thank you very much.

  • 4.33
    連泊太郎ちん
    วันที่โพสต์: 31/8/2026

    Satisfied with everything except the meals.

    My family of five stayed for about a week as a Multiple Night Stay. The only disappointment was that the breakfast and dinner buffet menus were exactly the same every day. It felt almost like a student dormitory. Considering the Accommodation rates in this price range, I would have liked to see a bit more variety. The same can be said for the executive lounge menu. Other than that, we were satisfied. The staff worked hard, and the Hotel was clean throughout. In the men’s bath, the tiled floor around the mats near the entrance was slippery, so I felt it could be dangerous for elderly guests and needs improvement. Although we weren’t lucky with the weather, it was a pleasant Hotel. I hope to see further improvements.

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