รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Akao - 3หน้า

(จังหวัดชิซูโอกะ/เมืองอาตามิ) [ทั้งหมด 352 ห้อง]
คะแนนรวม
4.07
(540)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.92
  • สิ่งอำนวยความสะดวก
    3.91
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.08
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.31
  • ความพึงพอใจ
    4.08
  • 1.17
    tokuni

    Please remove it from the IKYU list.

    I booked through IKYU, so I used it with peace of mind, but everything except the view was subpar. It seems they misunderstand Showa retro as inconvenient, unclean, and overpriced. Elevator congestion typical of large accommodations is unavoidable. Out of six elevators, only two go to the front desk for some reason. During checkout, it was impossible to get on an elevator no matter how long I waited. The public bath is small compared to the number of guests staying. At dinner, the buffet meat was tough. The quality of the food wasn't very good either. The venue had a nostalgic Showa retro charm in its prime days and might be worth experiencing once—but not twice for me. In the room, futons were folded and placed in a way that occupied one-third of the room space; you have to make your own bed here! As expected from Atami! Even at rural Onsen accommodations, I've never experienced such careless service before this place. Perhaps due to staff shortages or because most staff are foreign trainees—it might be inevitable—but it's clear this shouldn't be listed on IKYU's platform. Akaho T-shirts priced at 5,000 yen? No one would buy them! A few days before my stay, it was featured on TV (Hirunandesu!), but I assume it must have been an advertisement slot rather than genuine coverage. The location was excellent; I could see the sunrise from the open-air bath in the morning. Atami has many tourists and seems like it's enjoying a bubble period now—but surely that won't last forever?

  • 4.50
    マックのすけ

    Enjoyed a plentiful buffet and a beautiful sunrise.

    This time, in addition to the welcome drink, I also tried the paid wine option and thoroughly enjoyed the delicious wine. I became a member of the Hotel's recommended free GOTO PASS program, which allowed me to enjoy discounts on souvenirs and dinner drinks. To fully enjoy various Onsen experiences, staying for two nights is highly recommended. However, I was able to enjoy a beautiful sunrise from the Onsen bath in the morning.

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  • 3.67
    ゲスト

    Insufficient towels, lack of a welcoming atmosphere...

    The view of Atami Bay was excellent, but there was only one towel and one bath towel provided, which had to be reused for both face washing and bathing. At least one more should be provided. Also, in my experience, most places have tea and simple snacks prepared on the table upon arrival as a welcoming gesture, but there was nothing like that here. Perhaps there's a staff shortage? I don't think I'll be staying again.

  • 4.83
    163297

    The hospitality was excellent.

    This trip was to celebrate my mother's birthday. By making arrangements in advance, we were able to enjoy various services such as room displays and message plates, which made my mother very happy. The meals, both dinner and breakfast, were served in perfect portions and were delicious until the very last bite, leaving us completely satisfied. At the separate building "Flower Fairy," we also received a message plate service. Overall, all the staff members were full of hospitality, making it a wonderful accommodation experience.

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  • 2.33
    キングゆうたろう

    Famous but...

    The front desk staff's service during both check-in and check-out was not very satisfactory. There are three Onsen facilities available, but they are located in separate areas, which might be challenging for elderly guests to access. Additionally, the baths are not as spacious as one might expect from a "large public bath." Bathing is also restricted between 11:00 PM and 6:00 AM, which feels disappointing for a hotel that promotes its Onsen experience. Meals are served buffet-style with designated start times; however, there were delays. The taste was average at best. The ventilation fan in the guest room toilet and the hallway lighting outside had accumulated significant dust. Perhaps due to the large number of rooms and capacity of guests, it seems difficult for them to manage everything properly. Given this hotel's high reputation, I had higher expectations but found it underwhelming overall. I don't think I will visit again.

  • 4.33
    tobarin

    The ocean view from this prime location is truly exceptional.

    This hotel has been featured in various media. The stunning interior design, the unparalleled ocean view from the rooms, and the cleanliness of every facility make it more than worth the price. On the other hand, while the buffet highly praised in media was anticipated, the porcini mushroom pasta and freshly shaved bonito flakes were disappointing. The pasta was overcooked (understandable for a buffet), and even though the bonito flakes were freshly shaved, they lacked aroma (likely due to using standard-quality bonito). Still, dishes like fresh salads were fairly tasty overall. On our second day, we paid an additional fee to switch to French cuisine by chance, which turned out to be more delicious and satisfying than the buffet. Additionally, I brought my elderly mother along on this trip. The staff kindly arranged seating on a floor without stairs at the buffet venue—this thoughtful consideration was much appreciated. However, as others have mentioned before me, navigating between three onsen locations within such a large property proved challenging for her due to high steps leading into some bathtubs. Moreover, considering guest capacity versus size of each onsen area—they felt small and often crowded (except during meal times). While there are both pros and cons overall—it is truly an excellent accommodation!

  • 3.33
    hirolin(_ _)

    Perfect spot for watching fireworks!

    The fireworks viewed from the terrace seats on the 17th floor are truly breathtaking! Although there were some drawbacks, such as poor buffet layout, disappointing all-you-can-drink alcohol options, and lack of room temperature control, we were satisfied as our main purpose was to enjoy the fireworks.

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  • 2.67
    不満たらたら

    The buffet dining ar...

    The buffet dining area is very spacious, and the distance from the food stations to the tables is quite long. Additionally, there are steps, which may be inconvenient for elderly guests. The elevator can also be difficult to use.

  • 4.33
    kjao

    Enjoyable Hotel.

    The facility is very spacious, with the main building and annex connected by a corridor, making it enjoyable to explore. However, it might not be suitable for those who dislike walking. There are three types of baths to enjoy. As for the meals, while we didn’t dine in one of their signature spacious areas this time, I’d like to try it next time!

  • 5.00
    あい__25

    May it reach our wonderful female staff.

    I stayed here to celebrate my partner's birthday. During our meal at the French restaurant Bonheur, one staff member did not provide an explanation of the main meat dish, which was quite disappointing and made us feel overlooked. I hope the service can be more consistent in such aspects. However, when we asked another female staff member for an explanation about the dish, she kindly provided a detailed description and later offered warm and thoughtful service during the birthday celebration. Her attentiveness and smile made it a truly wonderful birthday experience. My partner was very happy—thank you so much! Although there were some disappointing moments, they were outweighed by the lovely memories created during our stay. I gave a full 5-star rating because of this experience. I look forward to visiting again in hopes that everything will be perfect next time. I'm glad we chose this Hotel!

  • 3.50
    がちマナボー

    The Showa-Style Facility

    The most memorable place was the restaurant in the dining area. The moment I entered, it felt as grand and spacious as a ballroom. Since it is a large ryokan, the number of guests was overwhelming. I was stunned when I saw how many people were waiting and thought I might not be able to eat... However, the staff worked efficiently, so we didn’t have to wait as long as expected. The food was replenished one after another, and for a buffet, the taste was quite good. The staff were all hardworking and kind; there wasn’t any unpleasant atmosphere at all—on the contrary, everyone seemed very friendly. The facility is vast, so you’ll need to walk quite a bit to get around. There are three large public baths available; however, they are not very spacious and tend to get crowded. It was enjoyable experiencing an accommodation reminiscent of Japan’s nostalgic Showa era!

  • 4.67
    ゆユゆユゆユmmmmm

    The Hotel was incred...

    The Hotel was incredibly spacious, making it a bit challenging to move around, but there were 4-5 types of baths, all clean with breathtaking views. The view from the Room was also stunning. The dining area had glass walls, offering a beautiful ocean view with a rock cave right in front, which was amazing. Although it was a buffet style, the food ran out quickly, and restocking couldn't keep up, so I couldn't eat some of the dishes I wanted, which was disappointing. There were also attractions like an observatory, a game corner, and a candy shop for kids to enjoy. I'm glad I chose this Hotel among many options. Thank you very much.

  • 1.67
    旅行好きらふぁえる

    Great view, but the food is terrible.

    Pros: Great view. Many large public baths. Cons: Poor quality food. The positive reviews are mostly from the early renovation period, but upon staying, the food is disappointing. It's rare to find such bad food at this price point. The sashimi only includes mackerel, and the "custom rice bowl" only offers cod roe and whitebait, both of which taste bad. It might be worth considering without meals, but there are many better Hotels in a similar price range nearby, so it might be better just to visit for sightseeing rather than staying here. The difference between the meals during the early renovation period and now feels almost deceptive.

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  • 3.83
    真横浜

    The view of the sea from the open-air bath is stunning!

    There are three baths, but the one in the middle offers the best view. A must-see!

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  • 4.33
    凜央菜じじ

    Buffet

    Variety, taste, and presentation—everything is satisfying. Pure luxury.

  • 4.17
    サリーの弟

    The view is amazing! The buffet at Nishiki is excellent!

    We stayed in a Japanese-Western style room in the Ocean Wing with four friends. After enjoying three Onsen facilities, we headed to the Nishiki buffet. Everything was delicious, but the fresh tuna was exceptionally tasty. Although the ocean activities were canceled, there were plenty of enjoyable options inside the facility, and we had a great time playing shooting games. The view from our room was also spectacular. The shuttle service to Atami Station was pleasant, with a friendly and cheerful driver making it an enjoyable experience. We would love to visit again!

  • 4.33
    キールのママ

    First Stay at Hotel New Akao Ocean Wing

    The shuttle service location at Atami Station was easy to find, and I arrived smoothly at the Hotel. I was amazed by the size of the Hotel, and the ocean view from my Room made me feel like I was truly on a relaxing trip. Before dinner, I enjoyed the Onsen, and its water quality was excellent. The buffet dinner venue was surprisingly spacious, but I started with nearby dishes and missed out on sushi. It's better to plan ahead next time. Overall, it was a great experience, and I would love to stay again!

  • 4.83
    まさる720

    It was excellent.

    The escalator was a bit concerning, but everything else was excellent at the Hotel. I would love to visit again.

  • 4.67
    U Family

    For anniversaries

    It was great to relax in the Onsen at a Hotel that retains the charm of the Showa era. It would have been nice to have a seafood bowl for breakfast. It became a wonderful memory!

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  • 4.00
    連雀

    Good Hotel for Young Guests

    I mentioned the meals for the first Room, and although it was disappointing that the male staff at dinner reception did not provide an explanation, there was another outstanding male staff member who made up for it. The view of the ocean from the Room was excellent. I visited all three baths—Ocean and Horizon—and they were all great. It was convenient to check bath availability from the Room and plan accordingly. If I had to point out something, traveling between Ocean and Horizon baths was a bit far, and there were too few hairdryers compared to the number of guests allowed in, leading to quite a competition. We also enjoyed sea activities, which were incredibly fun. Being able to take a bath immediately after coming back from the sea was very convenient as well. For families with young children, this Hotel offers plenty of enjoyable activities. However, getting on buses between the station and Hotel required lining up early; otherwise, we couldn’t board them easily. Also, during checkout time, waiting for elevators took too long—it was quite frustrating at times. Considering it's a large-capacity Hotel though, this might be unavoidable. Despite mentioning some negatives here and there, this Hotel provided us with wonderful summer memories filled with fun!

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  • 4.17
    ビーチでのんびり

    The view of the blue sea from the spa is breathtaking.

    This is my second stay at this accommodation. The nostalgic Showa retro design and luxurious architecture from that era are enjoyable. The facility is spacious and relaxing. The service and delicious meals at the restaurant (Bonheur) were excellent. It was a bit disappointing that the air conditioning in the room only had high and low settings. The onsen at the Horizon Wing Spa was fantastic, with a great ocean view, spacious changing rooms, and overall comfort.

  • 3.83
    前野君勝

    A mysterious dining experience without signature dishes; it feels like a refund is warranted.

    The Onsen and hospitality were truly wonderful. The staff was courteous, and I was very satisfied with the view and comfort of the Onsen. However, there were significant disappointments in other areas. Firstly, the parking lot was far away and inconvenient to use. What disappointed me most was the meals. I chose later time slots for both breakfast and dinner, but signature dishes like the "Morning Mackerel Sandwich" and "Evening Sashimi" were already unavailable from earlier time slots with no replenishment offered. It felt as though they hadn't prepared enough portions for all guests from the start rather than it being sold out, which left me feeling shocked given how much I had been looking forward to it—it even felt deceptive. With this kind of service, it’s not worth the cost; even at half price, it would still be unsatisfactory. Because the Onsen and hospitality were so good, it made these shortcomings all the more disappointing—I honestly felt like asking for my money back. I would never want to stay here again.

  • 3.83
    sushilooo

    Red carpet

    I stayed here because I wanted to dine on the famous red carpet I've seen many times on TV. The elevator transfer in the annex was a bit confusing. Depending on the Room, for example, if you're staying on the 9th floor of the annex, you need to take an elevator down to the 7th floor, transfer elevators, walk through a path connecting to the main building, go down a spiral staircase, and then take another elevator to reach the buffet floor. Seating at the buffet can vary; some seats are far from where food is served. For groups of three, seating might be at the very top of a bowl-shaped area. If you have a stroller, staying in the main building is recommended. The ocean activities were enjoyable. Check-out time is 10:00 AM, which feels early.

  • 3.00
    Tami7

    Repeat bookings will be considered if other options are fully booked and availability exists.

    I made the reservation 4.5 months before the planned stay. However, I couldn't help but wonder if the room was regularly used, as there was dust floating around and the table was covered in dust. Considering it was during a busy season, I thought it might be unavoidable. The meals were buffet-style with good taste, and the venue had a nostalgic Showa-era style, which I appreciated. However, I would suggest reconsidering the arrangement of food items.

  • 4.00
    連雀

    It was wonderful.

    I stayed here for the first time after seeing it featured on TV. The hotel has its own private beach, and I enjoyed participating in the activities. It was great. The room offered an impressive view of the ocean, and I could even hear the sound of waves when I opened the window. For meals, I tried the buffet, which had received excellent reviews that made me look forward to it. However, I was disappointed as there were only tuna sushi and three types of sashimi available despite being near the sea. That said, the dining venue was very spacious with a wonderful atmosphere. One disappointing aspect and a positive one: without any explanation at first, we were guided to a separate room called "Candy Room" outside of the main dining area during our last meal session—even though there were some empty seats visible inside. The distance to get food from this room was quite far, and it smelled strongly like fresh paint, which ruined my appetite immediately upon entering. I considered enduring it but noticed empty seats in the main venue while walking around. When I spoke with a staff member about this issue, he kindly responded right away with a smile saying they could change our seating without any problem if we waited briefly. His kindness left me deeply grateful—I regret not catching his name but would appreciate if you could convey my thanks to him. Overall, it turned out to be a very pleasant trip!

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  • 4.50
    ゲスト

    I stayed here for th...

    I stayed here for the first time after being recommended by a friend as a good hotel. I was looking for a hotel where children could have fun, and it turned out to be perfect with an indoor pool and game center that my kids absolutely loved. The meals also included options for children, which was great. Although we didn’t try the ocean activities this time, I’d like to give them a try on our next visit. If you plan to enjoy activities at the beach, staying for about two nights might allow you to relax and enjoy more fully. With three Onsen facilities available, we could bathe multiple times without getting bored. I definitely want to visit again!

  • 2.83
    むそるぐすきー

    Fireworks cannot be seen from the Room.

    Many guests choose this accommodation to enjoy the fireworks in Atami. Although I made a reservation for a place where fireworks could be seen for the August event, it turned out that the room did not have a view of the fireworks. There are only a few rooms with views of the fireworks, and it seems they cannot be specified at the time of reservation. Fireworks can be viewed from areas like the hall near the front desk, but since there are many guests, checking in around 4 PM results in late dining times and makes securing viewing seats difficult. Regular visitors seem accustomed to this system, but for first-timers, especially elderly guests, it was challenging to manage.

  • 4.67
    mika@yone

    One of the hotels I want to visit again.

    The fireworks could be perfectly viewed from the special viewing seats at the Hotel. The entrance, buffet area, and overall space were spacious, and the staff's service was excellent, making for a pleasant stay. The modern Showa-era atmosphere felt refreshing; while there was some sense of age, it was clean and well-maintained.

  • 4.50
    にぃにぃ

    Great for families and young people.

    The Facility is quite large, which might make it challenging for elderly guests to move around.

  • 4.83
    エボママ

    It was a delightful time.

    The hotel was very lively due to the long weekend, but we were able to enjoy a comfortable stay. It was a trip with five women, including one person in a wheelchair. Everywhere we went, the staff were kind and accommodating, and all areas with steps had lifts installed, for which we are truly grateful. I was also impressed by the thoughtful addition of bath-specific canes in the large public bath. The meals were incredibly delicious and left us deeply impressed. However, on a personal note, I found it disappointing that there was no cold plunge pool in the sauna. It would be wonderful if you could add a cold plunge pool and relaxation chairs for cooling down after using the sauna. Overall though, we were extremely satisfied. Thank you very much!

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