รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Akao - 2หน้า

(จังหวัดชิซูโอกะ/เมืองอาตามิ) [ทั้งหมด 352 ห้อง]
คะแนนรวม
4.07
(541)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.92
  • สิ่งอำนวยความสะดวก
    3.91
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.08
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.31
  • ความพึงพอใจ
    4.08
  • 4.33
    嬬恋

    The food is delicious!

    Thank you very much for your kind support yesterday. My father was happy to be able to stay at Akao, which he had been hoping for. He seems to have fond memories from a previous visit with relatives. We chose the Japanese meal, and every dish was delicious and beautifully prepared. They also accommodated my allergies with great care. All of the staff showed outstanding hospitality, which truly impressed us. One disappointing point was that the main building and the new building were a bit far apart. I understand this is due to the layout, and we did receive Shuttle Service, but it still seemed difficult for elderly guests. Overall, we felt it was excellent value for the price. I would recommend it to friends as well. Thank you for a wonderful day.

  • 5.00
    ククリ

    It was spacious.

    I stayed here about 20 years ago, and the only thing I remembered was the dining hall. It was truly amazing to find there are three baths. The baths were very clean, and I could enjoy them comfortably. In the dining hall, my mother—now older—was struggling with the stairs, but on the way back on the second day they let her use something like an elevator lift, which made it much easier and she was very happy. I am truly grateful to the staff who helped us—thank you very much. If I can, I would love to visit again. When that time comes, I look forward to staying with you again.

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  • 5.00
    Jimmy Chen

    Excellent New Akao Hotel

    This was my second stay at Hotel New Akao, and this time it was a family trip. The hotel is built on the rocks, with a magnificent ocean view. From the room, you can hear the waves crashing against the rocks—I love that feeling. For both dinner and breakfast, we ate in a stylish, spacious restaurant. The selection was diverse—seafood, Japanese dishes, and Western options—and I really enjoyed the food here. The large hot spring bath was my favorite. The outdoor bathing area faces the sea; with the ocean breeze blowing in, it feels truly relaxing. Next time I visit Atami, Hotel New Akao will be my first choice.

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  • 4.83
    カルボナーラ！

    We had a relaxing stay.

    We visited as a family after seeing it featured on TV and really wanted to stay. The Room was spacious with a great view, and we even woke up early to watch the sunrise. We enjoyed the Onsen, the wide variety of buffet options in the large dining hall, and the nostalgic game corner throughout our stay. The staff greeted us properly and were very pleasant, and they guided us to our buffet seats efficiently. Thank you for taking care of us. We would love to visit again.

  • 4.00
    ヨイタビショク

    I was satisfied.

    The meals, Onsen, overall atmosphere of the property, Shuttle Service, and staff hospitality were all very good.

  • 3.50
    なのぽち

    I have visited many times over the past 40 years.

    The bath between the horizon and the ocean was wonderful. The food was also delicious. If I may make one request, I would appreciate it if checkout were at 11:00.

  • 3.00
    ねこねこたまみ

    The dining venue is far away.

    The dinner and breakfast venues were too far away. I got tired of transferring between elevators.

  • 4.83
    夢子５６

    Have a great spring break.

    I’ve visited Atami many times, but this was my first stay here. The shuttle bus was comfortable as well. It was a spring break trip with my grandchild, and they really enjoyed the Facility offerings for kids. Since we were able to check in early, we left our luggage, enjoyed the Onsen on the 15th floor, had drinks in the lounge, and then tried activities like target shooting before dinner at 5:00 p.m. Unfortunately, the weather was poor due to a spring storm, but we still had plenty of fun inside the building. The next morning there were some sunny breaks, so we went out from the Horizon Wing exit to view Nishikigaura and walked down the stairs to see the scenic spot. We could see lava formed by volcanic eruptions in many places along the side of the stairs, which really made us feel nature’s history. Our Room on the 11th floor of Ocean Wing was spacious and very comfortable, with spectacular views from the window. All of the staff were kind and very pleasant. I was truly surprised by how large the dining venue was. Was that horse mackerel caught at Atami Port? The dried fish served at breakfast was also delicious. Because it was spring break there were many families with children, and until around 10 p.m., I wasn’t sure if it was from above or next door, but I did notice vibrations from running around that bothered me a bit. We also used the pool after checkout, so my grandchild was thrilled. The retro chandeliers and grand hall were wonderful too! Thank you very much for taking care of us during our stay.

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  • 2.67
    サトルンバ

    Disappointed with the meals and staff service.

    The ocean view was nice, but the Room had a lingering odor. Even using an air purifier didn’t make much difference. The buffet selection was poor. Despite being by the sea, there were few kinds of sashimi, which was disappointing. I should have chosen the restaurant instead. I pulled my luggage cart from the parking lot, but the staff did not offer to help carry my bags. Even inside the building, I had to carry everything myself. When making a Reservation for dining time, I was strongly encouraged to choose either a very early or very late slot. I declined and went at the time they said would be peak breakfast hours, but there was no wait and it wasn’t crowded at all. Was the front desk guidance inappropriate? Overall, it did not feel worth the price paid.

  • 4.50
    ニャン太ニャン子

    A Top-Notch Buffet

    At check-in, the staff member’s unsmiling tone and vague explanation of meal times made me feel uneasy, thinking, “So I shouldn’t expect much from this Hotel stay.” However, I was satisfied with the comfortably warm temperature of the heated pool where I played with my grandchild, and the pleasant Onsen. I was also surprised by the wide variety of buffet dishes. Since it was buffet-only, I went in without high expectations, but the venue was wonderful—almost like a theater. I have stayed in many places both in Japan and overseas, but this was my first time seeing such an abundant selection of food laid out. With a buffet like this, I’m very satisfied. The Shuttle Service bus from Atami Station is also well organized, making it easy to get around without a car. The Room feels a bit old, but that is part of its charm. It was kept very clean and even had a basket bag for bath items. It was a fun Hotel that made me want to visit again.

  • 4.33
    なにわの跳ね馬

    We had a comfortable stay.

    As this is a historic Hotel, it’s understandable that it feels a bit old, but the view was great and the Room was clean and well maintained. It was a little disappointing that the air conditioning and lighting couldn’t be adjusted, and we could hear children being noisy in the neighboring Room. It can’t be helped that the parking lot is far away, but I don’t think it should be paid.

  • 5.00
    ゆか20201019

    Excellent value for the price

    In every aspect, it exceeded the price.

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  • 4.17
    パリンパ

    We had a relaxing and enjoyable stay.

    We stayed as a family. If you register in advance, you can check in automatically with your phone. We arrived at the Hotel early and went to the bath before check-in. The bath in daylight was amazing. Choosing the buffet was the right decision. We filled up on a seafood rice bowl we made ourselves with tuna and shrimp, freshly grilled pork steak, and more. We also requested a whole birthday cake in advance, so we enjoyed it slowly in our Room. It was very delicious. Since we stayed in the Horizon Wing, it takes some time to get to the dining area, but the Room was clean, amenities were well stocked, and it was quiet with a great view—very comfortable. We’d like to go again.

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  • 4.17
    おば旅

    Fun and satisfying

    Six of us stayed in a Junior Suite.\nIt was spacious enough, and unlike the atmosphere in the photos on the website, it was a beautifully renovated Room.\nWe also enjoyed the wide variety at the buffet.\nThe baths were small for an Accommodation of this size, and at every Onsen we had to wait for a washing station. There were also too few hair dryers, and some were broken, which was a bit inconvenient—so I’m giving it 4 stars. However, considering the price, popularity, spectacular views, and spaciousness, we were all very satisfied.

  • 2.17
    kaz388

    Evoking the glamour of Japan’s Showa-era bubble economy.

    The Onsen was completely overcrowded—packed like sardines. The smell of chlorine was overwhelming; there was zero “Onsen” scent, and you could even smell chlorine out in the hallway. It felt like a swimming pool. With this many rooms and guests using the baths, I understand they may need stronger chlorine for hygiene, but it was simply too strong to tolerate. The food wasn’t bad, but it was also overcrowded—guests spilled into the corridors and even other rooms, making it feel like a bargain-sale venue. Since it’s inexpensive, the clientele is what you’d expect. Disappointing.

  • 4.17
    下町あんこ

    After 40 years

    My spouse and I visited for the first time in 40 years. The baths and the Room had been renovated, and we were able to stay very comfortably. The dining area still had its former elegance, and while the buffet food was average, the staff’s smooth guidance and service were excellent. The magnificent views of Nishikigaura were unchanged and wonderful. We would like to come again with our grandchildren.

  • 3.83
    ちえぞうみかん

    For families with children, the Ocean Wing might be a good choice.

    This was my first stay. I had been looking forward to it because it’s a famous Hotel in Atami, but I’ll leave a slightly critical Review. If you’re traveling with children—especially with a stroller—staying in the Ocean Wing is overwhelmingly easier. When moving from Horizon to Ocean, we had to lift the stroller and carry it down stairs several times. It seems staff will come if you call them, but that also takes time. Also, kid-friendly places like the pool and game arcade are mostly in Ocean. The elevators also took a long time to arrive, and I lost count of how many times we had to transfer… I’m sure Horizon has its own good points, but getting around was simply exhausting. There is a shuttle bus between Atami Station and the Hotel, but the driver asked other guests, “Ocean or Horizon?” Guests who didn’t know had to quickly check their phones to see which Room they were staying in. Because that took time, they were told to move to the back of the line, which didn’t feel right. I understand luggage needs to be separated for loading/unloading, but if so, there should be clear guidance at the bus stop and elsewhere. It may depend on the person, but it left me with a somewhat unpleasant impression of the Hotel. The good points were that we could really feel a retro atmosphere, and the meals were fun and delicious. We appreciated that baby food was available. Also, having small portable baby bathtubs in the bath area felt more hygienic. This time we stayed in Horizon without really understanding things beforehand, but since we have small children, next time I’d like to try staying in Ocean Wing instead.

  • 4.33
    まっつん1192

    I felt that more and...

    I felt that more and more people are thinking, “Let’s just go for now,” to the point where New Akao itself has become a tourist destination. I’m one of them. Even if the Room feels old, this Hotel’s rating really depends on what you value—such as the open-air bath where you can soak while looking at the stars at night, or the unusually large-scale dining venue. I was satisfied with the nostalgic atmosphere and the clean baths, so I rated the Facility 5. As for the food, there were delicious dishes that seemed properly handmade, such as horse mackerel namero. However, I was told they would run out once finished, so I wondered if some items might not be available later in service compared with earlier dining times like mine. Because there are so many guests, it can’t be helped that there are long lines for the main dishes, but it was still a bit disappointing.

  • 4.50
    ふみよしドラム

    We were very satisfied—relaxing in the Onsen and enjoying lots of delicious food.

  • 3.67
    猫たぬき

    Spacious throughout.

    I stayed in an ocean-view Room, and I was truly impressed by the sea view from the Room. However, there was a blood stain about 3 cm wide on the futon sheet. I wanted to have it changed, but I didn’t have the energy to go back up to the front desk on the 17th floor to request a replacement, so I put a towel over the stained area and slept. The building is also quite large, so it felt like it would be easy to get lost. Also, perhaps because there were many guests, the elevators were often full and I had to let them go several times... It didn’t feel like a Hotel for people who want to relax; rather, it seemed better suited for younger guests who don’t mind walking around a large property. That said, the food was delicious, and above all, the staff’s service was excellent, which really helped.

  • 3.83
    シロイちゃん

    The seat is...

    The Room, bath, and food were great, but we were seated at a passageway table in the buffet dining area... It was disappointing as staff kept passing by, it was dimly lit, and the food stations were far away (tears). Also, it would have been nice to have some sushi.

  • 2.33
    熱海愛好家

    Imperial Suite with no additional special services.

    As stated, cleanliness is lacking, and staff are not considerate. * The futons are tightly packed, there is dust in some areas, and the second-floor toilet has slight stains. There is no consideration even for loyal customers who trust Akao and do not use it like a group stay with 11 people. Next time, we will choose Pearl Star.

  • 4.33
    リゾートマン

    Start the New Year at Akao!

    We started the New Year at Akao again this year. The view from the Room, lounge, and open-air bath was excellent and very satisfying. Both dinner and breakfast were made with locally sourced ingredients, delicately prepared, and delicious. The staff in the hall provided thorough explanations of the dishes, which was great. However, it was disappointing to find mold on the tray of the air purifier in the Room and dirt on the entrance door, but these were cleaned thoroughly by housekeeping staff. We look forward to staying here again.

  • 5.00
    りょうたん あーたん

    Excellent

    The Japanese cuisine is beautifully presented and absolutely exquisite! The staff's attention to detail is outstanding. Thank you very much!

  • 2.00
    happyyanyan

    The view was excellent.

    During my previous stay, I had a good impression, but the accommodation has become quite outdated. The ceiling of the closet in the room, which is part of a built-in wardrobe, had black mold stains from what seemed to be water leakage from the air conditioner, making it unpleasant to hang clothes. The wooden chair at the dressing table was wobbly and felt unsafe to sit on. The toilet was cramped, and sitting down caused me to bump into the wall. The TV's audio was distorted and difficult to listen to. It was also inconvenient that getting to the bath area required walking a long distance; having towels available at the bath would have been helpful. As for meals, my assigned table was on an upper level, requiring multiple trips up and down stairs just to get food. By the time I started eating, dishes were cold and lacked appeal compared with other hotels' offerings. While enjoying Onsen could have been more fun with additional variety in baths or features, moving around within this facility—especially with elevator transfers—was challenging for those with limited mobility. On a positive note, I appreciated the stunning view of Atami city and ocean scenery from my room window as well as being driven directly back to my car in their parking lot upon departure instead of walking there myself. Although aging infrastructure may be unavoidable over time here improving maintenance efforts inside rooms would greatly enhance guests’ comfort during stays!

  • 3.50
    ロンピース

    Window, Room Dirt

    The Room was spacious and nice, but it was disappointing to see dirty windows, stained carpets, and other cleanliness issues despite the ocean view. All the staff were very pleasant and provided attentive service. Only the cleanliness of the Room was regrettable.

  • 4.33
    ひみつのアッコちゃん

    Satisfied!

    For three consecutive years, we have stayed for one night to watch the fireworks at the end of the year. The fireworks viewed from the Room are incredibly luxurious. This time, instead of buffet-style dining, we tried course meals for the first time. Both the presentation and taste were impressive and left us completely satisfied.

  • 5.00
    ばらさかき

    Completely satisfied

    The staff's hospitality, the historic building, the activities, and the meals were all exceptional. I would love to visit again in summer.

  • 5.00
    Tori’s gene

    The service was excellent.

    The front desk promptly accommodated a change to the assigned Room on the day, and additional linens were quickly provided. The restaurant staff were attentive, allowing us to enjoy a pleasant holiday. My friend and I agreed to make this an annual tradition. We look forward to your hospitality again in the future.

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  • 4.00
    皆んな大好きです

    The slippers in the ...

    The slippers in the facility were difficult to wear. Since the bath is far, we would appreciate more comfortable ones for walking. Other than that, we had a pleasant stay.

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