รีวิวและความประทับใจจากผู้เข้าพักที่ ANA Crowne Plaza Osaka - 4หน้า

(โอซาก้า/อุเมดะ・โดจิมะ) [ทั้งหมด 473 ห้อง]
คะแนนรวม
4.37
ดี (166)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.36
  • สิ่งอำนวยความสะดวก
    4.27
  • การบริการลูกค้า
    4.48
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.26
  • ความพึงพอใจ
    4.42
  • 4.67
    まうまうち

    Comfortable

    Spacious Room with great cost performance. The "Tankuma" morning porridge breakfast was excellent.

  • 5.00
    つさん

    Used for a 70th birthday celebration.

    The Room was spacious, and the bathroom had a washing area, allowing for a relaxing stay. The club lounge was also comfortable to use, making for a very pleasant time. I would love to stay again.

  • 4.33
    監獄兎

    The staff were courteous, and it was a Hotel with a pleasant atmosphere.

    Although it is a bit far from the station, it is a quiet hotel. I stayed on the top floor, and the staff provided courteous service, allowing me to check in very comfortably. The club lounge was also comfortable, and the meals were delicious, making for an enjoyable time. While it seemed to be a slightly older hotel, it was a place that made me want to visit again.

  • 4.83
    ねこになるねん

    Fully satisfied with the club lounge.

    This time, we stayed in a double room for two people, but it felt a bit small. Next time, we plan to use a twin room. The club lounge was very spacious with a calm atmosphere, allowing us to relax comfortably.

  • 3.40
    うぅにゃん

    I have stayed severa...

    I have stayed several times over the years because there are smoking rooms available on the club floor. However, with the increase in the number of club floor rooms, the club lounge has become crowded and less relaxing. The staff did their best to manage, but it seemed quite challenging for them. The club lounge was also very crowded during breakfast, but the French toast was as delicious as ever.

  • 4.33
    ji0738ro

    Satisfied with everything except the front desk service.

    The light bulb in the toilet was out, and when I called the front desk, there was no response. I then contacted housekeeping, and they sent someone to fix it. At other accommodations, regardless of the severity of an issue, staff usually address it at check-out; however, this hotel did not do so. During a previous stay, although unrelated to the hotel itself, an emergency light suddenly turned on while I was sleeping. When I called the front desk about it, they explained that a power outage in the area (including the hotel) was responsible. Despite providing my room number during this inquiry, there was no follow-up or acknowledgment at check-out. On another occasion before that stay, there were no slippers provided in my room. While it's understandable that with many rooms it may be challenging to record every detail of guest inquiries systematically, sharing such information among staff is essential for better service continuity. A first-class hotel's front desk should not only offer smiles but also provide thoughtful gestures like acknowledging past issues during check-out to leave a positive impression on guests. As things stand now, checking out feels no different from using an automated machine. While this is constructive criticism aimed at improving check-out service quality specifically—everything else about my stay here has been excellent—I hope for better handling by front desk staff in future stays!

  • 4.33
    乗り鉄のりこ

    Dreamy Club Lounge

    I decided to have a staycation to visit the much-talked-about Club Lounge. The afternoon tea time offered a variety of sweets, and the cocktail time had an excellent selection of drinks and food—completely satisfying. The Room was compact yet featured a separate bath and toilet, with the bathtub being spacious. The water pressure was strong, and the tub filled up in no time. As expected from ANA Crowne Plaza, their Sleep Advantage amenities were exceptional. From steam hot eye masks to nighttime roasted green tea with brown rice, morning mint green tea, bath salts—everything was thoughtfully prepared for a restful sleep. I truly enjoyed a luxurious holiday. I look forward to enjoying another staycation here again soon!

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  • 5.00
    物言う馬主

    Reliable Comfort

    I had a comfortable stay as always. The adjacent Room was not noisy, and I was fully satisfied. I would like to stay again.

  • 4.17
    juna107

    I think it was great!

    The hotel is a bit of a walk from the station, but there are many convenience stores and restaurants around, and it was surprisingly quiet and peaceful. For lunch, we went to the soba restaurant recommended by the hotel, and it was very delicious. We used the Club Floor, and our room was upgraded, allowing us to sleep well. However, the space for drinks and light snacks on the Club Floor felt small compared to the number of seats available. Additionally, many of the light snacks seemed somewhat ordinary. On the other hand, as mentioned in reviews, the cakes during tea time and French toast at breakfast were very tasty—this part was satisfying. If you like sweets, this would be great for you... I also ordered their popular egg toast for breakfast; I found it average while my husband really enjoyed it. This was my first time experiencing a Club Floor at a hotel in Osaka. I look forward to trying more in different places!

  • 4.17
    あさち

    It was a well-equipped club lounge, but...

    I stayed on the Club Floor for one night. I visited the Club Lounge during cocktail time and was pleasantly surprised by the variety of drinks and food available. Everything was delicious. The breakfast the next morning also offered a great selection of Japanese and Western dishes, including made-to-order egg dishes, which I thoroughly enjoyed. The lounge staff provided attentive service. As for the Room, it gave the impression of an older Hotel that had been skillfully renovated. However, there were some signs that cleaning might not be thorough due to operational challenges. When I tried to refill water in the humidifier, I was shocked to find significant mold inside the tank. While I managed to clean it somewhat with tissues, this seemed like a missed cleaning check. Although late check-outs may make operations challenging, cleanliness is fundamental to Hotel management and should be prioritized. Overall, my stay was satisfying except for this one issue regarding cleanliness.

  • 5.00
    norlie

    The Club Lounge and the Room were both excellent.

    I was looking forward to staying at this Hotel as I had heard great things about the Club Lounge. It truly lived up to its reputation—the lounge's atmosphere, the view of Nakanoshima from the windows, the changing selection of sweets and dishes throughout the day, and the friendly staff were all exceptional. It was so comfortable that I could have stayed there all day if not for my sightseeing plans. However, I enjoyed every moment during tea time, cocktail time, and breakfast; everything was delicious and relaxing. Perhaps because it was a weekday, it wasn’t crowded. Compared to other Hotels, I think the variety and quality of food in this Club Lounge are outstanding. Not only was the Club Lounge excellent but also my Room was very comfortable. It was spacious with a beautiful view from the window. Although I've visited Yodoyabashi many times before, I never realized how stunning Nakanoshima’s night view is. Since it was Christmas season with illumination events happening nearby, we went out to see them as well. The bridge in front of the Hotel made access easy and convenient for walking around. I would love to stay here again when visiting Osaka. Thank you very much!

  • 4.17
    sakurafuru

    I had a relaxing time.

    The cocktail time at the club lounge was a bit disappointing, but other than that, I had a relaxing stay. It seemed like there was some misunderstanding, as I expected cocktail time to be a moment to enjoy drinks leisurely before or after dinner. However, many guests appeared to treat it as a meal replacement, which created an unpleasant atmosphere. That said, during checkout, the staff kindly apologized for the crowding, which left me with a positive impression. I look forward to staying again for another relaxing experience.

  • 5.00
    kumainu222

    Access from the parking lot ◯ Good value for the club lounge

    I stayed in the Club Floor Premium Deluxe King Room. As an IKYU Diamond Member, parking was free, but there was no Room upgrade since there were no larger Rooms available. I moved from the parking lot to the top-floor lounge via the elevator, and check-in could be done while relaxing on the sofa. A welcome drink was also provided. The lounge offerings vary depending on the time of visit, but I found the deliciousness of the food during cocktail time and the variety of drinks to be excellent. Compared to the lounge of a uniquely shaped Hotel near Kobe Port Tower, which felt more like light snacks, this one offered a selection and quality comparable to a dinner buffet. There is also a taxi stand in front of the Hotel, making it convenient for outings.

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  • 5.00
    Miiii

    It was excellent!

    The lounge was accessible and very nice. The Room was spacious and clean, which was excellent. I appreciated that the toilet and bathroom were separate!

  • 5.00
    ボボッピ

    The Exclusive Atmosphere of the Club Lounge

    Check-in can also be done at the Club Lounge on the 24th floor, so I decided to head up there. Upon arrival, it seemed that the front desk had already informed them, as the check-in process was handled promptly. After a polite and concise explanation, I was able to enjoy tea time in the lounge without any interruptions. The pool I used afterward showed some age but was well-maintained and clean. The procedures at reception and equipment rentals were extremely smooth. The heating worked well, allowing me to spend an enjoyable hour before the lounge dinner time starting at 6:00 PM. After swimming, I returned for dinner during which staff kindly recommended window-side seating for its great view—a thoughtful gesture. Special items like smoked salmon and terrine added a luxurious touch that rivaled other Hotel lounges in terms of elegance. The breakfast offered a wide variety of dishes with an excellent hot menu item available as a one-time order per guest. However, having visited multiple times with family and friends who unanimously disliked the morning egg sandwich, I would strongly suggest reconsidering this dish—it’s honestly questionable whether taste tests are conducted given how unappetizing it is. That said, when evaluating Facility quality, service standards, and overall hospitality comprehensively—this place deserves full marks!

  • 2.60
    harpseals

    Quiet location

    I stayed for one night from Saturday. The area around the Hotel was deserted, and it didn't feel like a very safe area. As soon as I entered Dojima Hama Street from the bustling main street, there were no people on the sidewalk. Since it was like this during the day, I didn't want to walk alone at night, so I took a taxi back to the Hotel. It might be different on weekdays... Also, since it was a low-ranked Room in the Hotel, it might be unavoidable, but it was disappointing that I could constantly hear voices and TV sounds from the next Room, possibly due to thin walls.

  • 4.83
    いーのね

    Staycation

    This New Year's, instead of an Onsen trip, I chose to relax in a room with a lounge at the hotel. The staff seemed busy as there were many guests, and they contacted us as soon as a seat became available, but I felt the service was excellent. I would like to use it again if I have the opportunity. When the lounge gets crowded, perhaps a one-hour usage limit would be a good idea?

  • 3.67
    HY101

    Late check-out is mandatory for IHG members.

    When I requested the late checkout benefit for IKYU Diamond members, I was informed that it would be handled as an IHG member benefit instead of IKYU. I was forced to become an IHG member, which I had no intention of joining, and it left me feeling unsettled. Additionally, although I had reserved a club room, breakfast was only available in the lounge, and I was unable to use the spacious restaurant that serves the breakfast buffet.

  • 5.00
    mist

    A Precious Moment Before Departure

    I was offered tea on my way out. This moment of enjoying coffee while reminiscing about the fun tea time and cocktail time is quite important. I hope I can come again. Thank you very much.

  • 3.17
    超低速ふじもん

    It was comfortable, but

    The location of the front desk was hard to find, and after receiving the key, the location of the elevator was also difficult to find as the floor was spacious. Additionally, the location of the nightwear was also hard to find as it was in the drawer of the TV stand. As for breakfast, I went before 9 o'clock, but the rice was empty. Since I had already chosen side dishes for rice, I couldn't return them, resulting in an unsatisfying breakfast without rice. I wish they had informed us at the entrance if there was no rice. Eventually, I had to have breakfast again after leaving the Hotel, and I feel it might be better to avoid rice in the future. It seems to be more focused on bread.

  • 3.00
    韓定食

    I'm a bit overwhelmed.

    On a business trip to Osaka for the year-end work wrap-up, I stayed on the club floor as a reward. I hadn't stayed on the club floor of Osaka ANA for a while, and I didn't expect it to be this bad. There's no end to what I could write here, but I didn't think the staff's awareness was so lacking. However, I must note just this. - In the evening, when I returned to the room, there was a single disposable slipper (not a pair) in the middle of the room. The table was also dirty. I complained in the lounge, but there was no response from the hotel. - In the evening, when I went to the lounge, I requested some amenities. I told them, "Please prepare them as I will take them with me when I leave," but when I was leaving, they responded, "We put them in your room." Did they think this was a good idea? Don't they understand this is completely unacceptable? Was Crowne Plaza like this? It's kind of sad. But, you know, since I want to continue using it, I told the front desk that I would like to convey this to the duty manager, but they were absent. It seems they were absent the whole time. What's going on? I told the assistant manager, but I doubt there will be a response from the manager. It was a lonely end of the year.

  • 5.00
    エンゲルの申し子

    Christmas with Friends

    We were allowed to check in a little after 2:30 PM, as the room was ready earlier than the scheduled 3 PM check-in. After entering the room, we enjoyed lounge cafe time. All the cakes were of a moderate size and sweetness, and they were delicious. There was a wide variety of drinks, which we enjoyed. During cocktail time, the soup was very tasty, and there was also stew, making it sufficient as a dinner. Although the room had an old feel, the toilet and other facilities were newly renovated, and it was convenient as it was separate from the bathtub. The breakfast was also satisfying, with both Japanese and Western options being delicious. We talked about wanting to visit again.

  • 5.00
    騎兵大尉

    We were also upgraded.

    I made a reservation for a single room, but they upgraded me to a twin room based on availability. I was able to use the space more comfortably and had a very pleasant stay. I will use it again.

  • 5.00
    寐る

    It was good.

    I stayed for two nights in a Deluxe Twin on the Club Floor. My friend was also pleased, thank you. There were no particular concerns regarding the service to guests or the interior of the Room, and I would like to stay again.

  • 3.33
    irismori

    This is my third sta...

    This is my third stay at the clubhouse. I am very satisfied with the relaxing and soothing service and hospitality in the lounge. The room was impeccably clean on previous visits, but this time the bathroom was moldy and the ventilation fan was dusty, which was unpleasant. The dirt and mold could be removed with a little scrubbing with a toothbrush, so it seems that cleaning was not done properly.

  • 4.00
    フーセンカズラ

    French toast is recommended.

    The club lounge is more spacious than other hotels and offers good value for money, so I have been using it since before the COVID-19 pandemic and have been very pleased with it. However, this time, I was displeased to find that the cleaning of the room's washbasin was not thorough and that glasses were placed upside down in the drawer, even though there were coasters. I would have preferred the glasses to be placed on a tray. The food was delightful, with the French toast being particularly delicious and highly recommended. The Japanese breakfast was also tasty, with many small dishes. However, during cocktail time, while I enjoyed the wine, spirits, and snacks, I look forward to the return of Ballantine's and roast beef next time.

  • 4.00
    裏返し

    The location is excellent.

    I chose this place because it is close to the Nakanoshima Museum. It was very quiet, possibly because it was a Sunday stay. I think it's an ideal location to enjoy around Osaka Station and return while viewing the Midosuji Illumination. I reserved a club floor room, so breakfast was on the top floor, I believe. The buffet had just the right amount of variety, allowing for a relaxed breakfast experience.

  • 1.80
    いぬU･x･U

    Unfortunately

    Dust had accumulated in the amenity case, brown water stains on the wall next to the toilet were left as they were, and hair was on the edge of the bathtub, giving me a bad feeling. After taking a shower, I unfolded the folded bath towel and put it on my face, only to find a long brown hair that wasn't mine stuck to the towel and then to my face. It was very unpleasant. I chose it thinking that an ANA Hotel would be clean, so it was very disappointing.

  • 5.00
    くみこ3232

    It is my favorite Hotel where I can relax.

    Thank you very much for your hospitality this time as well. I always make sure to bring my glasses and thermometer wherever I go, but I forgot both this time. It was unfortunate that the wonderful food at the club lounge was a blur. I used the thermometer I borrowed. Thank you very much. I will definitely bring it next time. As always, I was able to relax very much this time as well. This is my favorite Hotel.

  • 5.00
    ぐれーとのんちゃん

    Points of Concern

    I have used the club floor several times. I had a comfortable time again this time, but I would like to mention two points that caught my attention. Regarding the teabags in the club lounge, there are four types available. Two of them, Darjeeling and Earl Grey, come in black packaging, making it difficult to distinguish by color. During both the tea time and breakfast I attended, both were Earl Grey, and upon closer inspection, they were mixed. I am not sure if other guests rearranged them or if the staff did not understand that there are two types, but I hope for improvements to make them easier to distinguish. I am a tea lover, but I am not fond of Earl Grey. There is a long sofa in the room for relaxation, but there are no cushions. I used a pillow as a substitute, but it was too soft. As seen in many other hotels, I thought it would be comfortable if there were at least two cushions available. I am always highly satisfied, so I plan to visit again.

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