รีวิวและความประทับใจจากผู้เข้าพักที่ Biwako Hotel

(จังหวัดชิงะ/ชิงะ・โอสึ) [ทั้งหมด 175 ห้อง]
คะแนนรวม
4.48
ดี (510)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.41
  • สิ่งอำนวยความสะดวก
    4.53
  • การบริการลูกค้า
    4.57
  • อาหาร
    4.38
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.45
  • ความพึงพอใจ
    4.53
  • 5.00
    くまりまり

    We stayed with our 2...

    We stayed with our 2.5-year-old grandchild. They were very happy to see the boats from the Room. The pool was 60 cm deep—just the right depth for them to stand—so we felt safe and they had a great time playing. Thank you to the staff for your kind and attentive service.

  • 4.00
    セバまま

    It was a wonderful stay.

    As a special treat for myself, I stayed in a Room with the bed placed by the window overlooking Lake Biwa. There was a desk at the head of the bed, also designed to enjoy the lake view, so I could see it throughout my stay. I could also step out onto the balcony and feel connected to the lake, enjoying the fountain at night and the sound of waves in the morning. I would like to stay at this Hotel again in the future.

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  • 4.67
    よちわんこ

    We highly recommend the Club Lounge!

    This is my second stay, mainly for the club lounge. As expected, the lounge here is very comfortable. They have a non-alcoholic cocktail menu for those who don’t drink much alcohol. The craft beer is also delicious. The Darjeeling iced tea is made to order and tastes great. The food is refined and high quality. I went back for more salad, fried smelt, and fruit. The bread in particular is excellent—exactly the type I like—so I was happy. I’d love to have it available in the morning as well. Last time I chose the breakfast buffet, but this time I opted for the Japanese breakfast served in the lounge. Fruit, salad, and rice porridge are available at the buffet counter. The rice was delicious. The staff were pleasant and kind. The large public bath Onsen also scores highly! Overall, it’s an Accommodation that feels wonderful to stay at.

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  • 5.00
    のびてる

    A Hotel You'll Want to Stay at Again

    All the staff were wonderful. We waited a little at breakfast, but the gentleman at the entrance gave a deep bow and apologized with a smile, which made us feel comfortable and enjoy breakfast. I felt satisfied that I had stayed at a truly good Hotel for the first time in a while—something you don’t experience at foreign-owned Hotels or with their staff. I would definitely like to stay here again in the future.

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  • 4.50
    shimagoma

    The Hotel staff were...

    The Hotel staff were attentive and made our stay very pleasant. There were activities to entertain children, and the Hotel had a warm atmosphere. I wish there had been fresh juice at breakfast. The view of Lake Biwa from the Room was wonderful.

  • 4.83
    rinmama3

    It’s been a while since my last stay.

    I stayed at Biwako Hotel for the first time in two or three years. Although it was crowded due to the Obon holiday season, the club lounge was not too busy, so I was able to relax and enjoy my time. Next time, I would like to stay during the fireworks season.

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  • 3.67
    Schoolfish

    The view from the window was great.

    I don’t usually stay at large-scale Hotels, but I chose this one for the purpose of my trip. The staff were very pleasant and welcoming, with lots of smiles, creating a great atmosphere. However, I added breakfast and found the ingredients quite ordinary—given the 4-star expectation, it was a bit disappointing. Also, the buffet area was far too small. The food could only be laid out in a single line, which caused queues. Because the layout doesn’t allow guests to move freely, when it’s crowded you can’t get past others—for example, even if my child was taking time deciding on eggs and I wasn’t choosing that item, there wasn’t enough space for me to move forward. I wonder how this works during peak season when there are many guests. There was also only one coffee machine (even though there were pots as well), so we had to wait constantly. Since the flow of people clearly hasn’t been considered in the design, breakfast time was very frustrating. The location is great so I can see why it’s popular, but I would have liked a more relaxed Hotel experience—such as splitting the dining area into two sections.

  • 4.33
    かきまま４４

    The view from the Room is wonderful.

    The view from the Room was wonderful, with a panoramic outlook over Lake Biwa. The Italian buffet was delicious across the board. I would have been happy if gelato had been available for dessert. The Room is spacious, but it was a bit disappointing that the TV felt small for the size of the space. Also, the layout of the bath, toilet, and sink wasn’t very convenient—honestly, it felt like just a large unit bathroom.

  • 4.83
    syocomama

    We made wonderful summer memories!

    On our first stay two years ago, we were moved by the breathtaking view of Lake Biwa from our Room, so we decided to stay again for a second visit. The kid-friendly festival-style games, quizzes, and the gift of handheld fireworks made our elementary school–aged daughter very happy! We also used the Hotel pool again this time, and with the large public bath as well, we had a wonderful and comfortable two days. The breakfast buffet offered a wide variety of delicious options, and I ended up eating more than I should. After breakfast, my daughter and I took walks around Lake Biwa and were able to forget everyday life and truly refresh. If possible, it’s such a lovely Hotel that we’d love to stay for about a week at a leisurely pace! Thank you very much to all the staff!

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  • 4.33
    たっきぷー

    The barbecue was disappointing.

    The Hotel has a balcony with an amazing view—absolutely wonderful. The only disappointment is the rooftop barbecue, which is available only in summer. Last year the food was delicious on the barbecue grill, but this year it was changed to a flat griddle. When you place sirloin on it, grease pools up, and even after eating just a little I got heartburn. It’s such a waste of good meat. Could you switch back to the barbecue grill?

  • 3.00
    ミシガンクルーズは良かった

    Standard Hotel

    I stayed here for a Michigan cruise. - The staff were kind and helpful. - The Facility is old, but the Room is spacious. - The view is great, but there isn’t enough space to step out onto the balcony. - The Room smelled like barbecue (possibly from barbecues on the rooftop?). - The entrance is hard to find, and the layout/flow isn’t very convenient. - The breakfast buffet is closer to a typical business hotel level. - The garden pool is geared toward toddlers.

  • 4.67
    shinta0519

    I was comforted by the warm hospitality.

    We stayed for one night during the summer holidays. Since it was the day after the fireworks festival, it wasn’t very crowded. We arrived a little early, but our Room was already ready, so check-in was smooth. They also upgraded our Room, and the view from the Room was breathtaking. After check-in, we relaxed by the pool. The menu isn’t extensive, but there’s a poolside café, and having a beer while looking out over Lake Biwa was fantastic. Dinner was an Italian buffet with a wide variety of dishes, and we really enjoyed it. The staff at the front desk, restaurant, and pool were all pleasant and welcoming—this is a Hotel we’d love to visit again.

  • 4.50
    なりなり@

    What was good about ...

    What was good about the service We had coffee and Italian food, and the staff were very friendly, which made us feel comfortable. What was not good about the service We stayed the day before the fireworks festival. We booked because we wanted to use the pool with our children, but although we were told at check-in that we could use it again the next morning, we couldn’t. We were also told that check-out was at 12:00, but it was actually 11:00. There was a drone show on the day of our stay, but we would have liked to be informed in advance.

  • 5.00
    予約してみました

    Relax in the lounge

    I enjoyed my winter stay, so this time I visited in summer. I was able to relax, spending time in the lounge and soaking in the Onsen. The lounge food selection was a little different from last time. Although there were many guests this time, the food took a long time to come out and we had to wait quite a while. Breakfast was better with more options. I had grilled eel (shirayaki) in the morning. It was great to enjoy the garden pool after check-in.

  • 5.00
    kiplis

    A Trip to Celebrate a 88th Birthday

    We stayed as a group of six across four generations, from age 88 to 3, to celebrate my mother’s 88th birthday. Thank you for the celebratory message card in our Hotel Room and for gifting us a special dessert plate during our meal. It became a wonderful memory. We would love to stay again.

  • 3.83
    noroyon

    Your First Visit to Lake Biwa

    This was my first visit to Lake Biwa. I stayed with Club Floor access, and the service was excellent. I was able to relax in the Club Lounge, enjoy delicious food, and unwind at a leisurely pace. The sunrise from my Room was also beautiful, with Lake Biwa sparkling. For dining, on the first day we used Italian Dining Bel Lago. It was fun to watch the open kitchen, and every dish was delicious. On the second day we planned to do the rooftop barbecue, but due to rain it was changed to serving items grilled indoors. The taste was very good, but the service could have been better. It felt less like a Hotel experience and more like an izakaya-style approach. The rice was supposed to be cooked in a pot, but unfortunately it did not turn out well. It was obvious even by appearance that the heat had been insufficient. They switched us to pre-cooked replacement rice, but although pot-cooked rice is promoted as a highlight, what we received seemed like regular rice placed into a pot. When it was served, their attitude felt like they wanted us to just accept it as is. I would have appreciated confirmation at the time of serving and having it re-cooked properly in the pot instead. I hope this will be improved.

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  • 4.67
    たかともとも

    We look forward to welcoming you again.

    My spouse and I stayed for one night as a preliminary visit before returning together. In conclusion, I told my wife, “It’s a very nice Accommodation—look forward to it.” First, what I found especially good: Above all, being able to gaze out over the vast Lake Biwa and experience both the sunset and sunrise reflected on the water was truly wonderful. We also enjoyed Shiga Prefecture’s local specialties—both at the Italian buffet and at the Japanese breakfast. At the club lounge, we were able to enjoy carefully prepared items at each time period and spend our time in an elegant atmosphere. Next, points I would like you to consider improving: There were a few food crumbs on the Room floor that seemed to be from a previous guest (only a small amount). In the lounge as well, there was a noticeable difference in service quality depending on who assisted us. I understand this may be unavoidable with younger staff members, but it is a lounge… The bathroom floor in the Room became slippery when wet, which felt slightly unsafe. I’ve mentioned some minor details, but overall we liked it very much. We plan to visit again soon as a couple, and we appreciate your continued hospitality.

  • 4.00
    たっこのこ

    It was great.

    Check-in was in the lounge, but we waited for a long time and I wondered if we might have been forgotten. The welcome sweets were beautiful and delicious! It was great to have a large Onsen bath as well, but the changing room was hot. The lounge from the evening onward was calm. There wasn’t much variety of food, but everything tasted good, and the ice cream was especially delicious. The Room also had a sofa for enjoying the view over Lake Biwa, and the lighting and color scheme were coordinated and stylish. I was happy to be able to make a Reservation at the shop for Mii-dera Chikara Mochi, which I thought I wouldn’t be able to buy. The 12:00 check-out let us relax, which was wonderful. Since it’s a large Hotel, I wasn’t sure what to expect, but I’d be happy to stay again.

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  • 5.00
    まる実

    Thank you for your support.

    We stayed for one night and had a wonderful stay. For dinner, we enjoyed teppanyaki. The Omi beef was truly delicious and very filling. The Room was spacious and clean, and Lake Biwa is right nearby with a spectacular view. We would love to visit again. Thank you very much.

  • 4.17
    C.ramchan

    This trip was also t...

    This trip was also to celebrate my three friends’ 77th birthdays. We mentioned this to the staff at check-in. At dinner, we were pleasantly surprised to receive a special celebration plate for the occasion, and we were truly touched. We’re grateful that all three of us were able to make such wonderful memories. Thank you very much.

  • 4.83
    さえとん

    A cozy club lounge filled with the chef’s homemade creations

    Relaxing in the Club Lounge—enjoying drinks and food—and from 19:30, we were soothed by the lakeside fountain show. When I looked curious about items I was seeing for the first time, the chef noticed right away and kindly explained everything in detail. We had breakfast twice: once in the Club Lounge and once at the buffet restaurant. In the Club Lounge, we were impressed by the menu that truly highlighted locally sourced ingredients; at the buffet, we were impressed by how smoothly the staff worked together to clear empty plates in no time. If possible, I’d like to suggest: 1) Selling in the gift shop some of the alcoholic beverages served in the Club Lounge 2) Installing a swimsuit spin dryer next to each floor’s vending machines (currently only one unit in/near the women’s changing room by the pool?)

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  • 4.50
    ふくごん

    This Hotel offers great views.

    The renovated Room was clean and easy to use. The bathroom was also thoroughly cleaned, and taking a bath in the morning while looking out over Lake Biwa was wonderful.

  • 5.00
    大坂のんた

    A Hotel Where Your Stay Time Heals You

    This is a wonderful Hotel where you can enjoy a stunning Lake Biwa view right in front of you, and I’ve stayed here several times. The Club Lounge stay, in particular, offers a truly one-of-a-kind experience unlike any other Hotel. Along with the unhurried pace of time, you can fully indulge in luxurious moments during tea time and cocktail time. The food selection is carefully prepared, and the alcohol offerings—including craft sake—are excellent. With spacious high-floor Rooms and soothing relaxation at the large Onsen bath, one night is simply not enough; it’s a place I’d love to enjoy slowly on a Multiple Night Stay someday. I will definitely return again in another season.

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  • 4.83
    るりびたき

    I stayed on the Prem...

    I stayed on the Premier Luxury Floor Aqua. The Room was spacious and clean, which was great. The view of Lake Biwa from the window was also wonderful, but in terms of being seen by people near the pier, a nearby Hotel with higher guest room floors felt more reassuring. The lounge was easy to use, and I used it several times. I had dinner at Oumi, and it was very delicious. It was a wonderful Hotel with attentive staff.

  • 5.00
    夏の多摩ちゃん

    This is a Resort Hotel.

    I was looking for a base for exploring Shiga, and made a Reservation because it’s conveniently close to the departure point for the day-cruise sightseeing boat and offers a Shuttle Service from Otsu Station. It was absolutely the right choice. The view of Lake Biwa from the Room is magnificent! Dinner was an Italian buffet at Bellrago. After checking the website beforehand, I honestly worried there might not be many options, but that turned out to be unnecessary (lol). In reality, it felt less like a typical buffet and more like a stylish, elegant lakeside Italian restaurant where you can enjoy as much as you like—appetizers, main dishes, focaccia, and soft drinks—almost like ordering à la carte. Everything was excellent, and fresh small portions were replenished one after another, so you can dine with peace of mind. Personally, I loved the acqua pazza, corn soup, and roast pork. Breakfast had even more local ingredients. If you’re expecting a full Japanese set meal (it’s basically just white rice on that front), it might not be for everyone. There weren’t any ultra-luxury ingredients either—but instead, every dish was carefully prepared in detail, and I stayed excited from start to finish. In the large public bath washing area there were makeup remover and DHC shampoo/conditioner amenities. There’s also a small open-air bath that was very relaxing. Thank you!

  • 3.67
    jasmintea

    Lake Biwa View

    I have stayed here every year for about the past 15 years without fail. The beautiful views of Lake Biwa and Mt. Hiei, the sightseeing boats passing by, and the fountain show—one of the reasons I choose this Hotel is this scenery. The Room is clean and spacious enough, and I love the view of Lake Biwa from the Room, so I make sure to stay here every year. While I always feel the service is somehow a little lacking, I still have high hopes when I see the younger staff working hard, and it’s a stay that lifts my spirits with a delicious breakfast and beautiful scenery. 　 I understand it’s part of today’s trend, but while I think it’s right to avoid providing toothbrushes for brushing teeth and plastic amenities in consideration of the SDGs, completely eliminating plastic amenities at a Hotel in this class feels strongly like cost-cutting, which is slightly disappointing. It seems reusable toothbrushes are sold at reception, but it may be best to bring your own toothbrush. The Onsen Facility shows crowding status so you can check it at any time, but depending on the hour it can remain crowded for quite a while. I would be happy if it could be enjoyed in a calmer atmosphere. Overall, it was a good stay. Thank you very much.

  • 4.80
    ふうちゃんままこ

    Upgrade to a tatami Room

    They upgraded us to a better Room than the one we had reserved, and they also thanked us for staying with them last year. There is also a large public bath, so we were very satisfied. It’s close to the station, and we would like to stay again.

  • 5.00
    hideopapa

    I was able to relax and unwind in the lounge.

    I stayed here for the first time because the Club Lounge has a great reputation. Unfortunately, it was a rainy weekend and not ideal for going out, but I was able to relax in the lounge. It wasn’t crowded and had a quiet, calm atmosphere, which is probably why it’s so well regarded. There is also a large Onsen bath, so I was able to refresh properly even on a weekend with bad weather. Thank you very much.

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  • 4.00
    edoshachi

    It was a pleasant stay.

    I stayed here for the first time to take the Michigan Cruise. From using the shuttle bus from Otsu Station through check-in, during my stay, and up to check-out, all of the staff were consistently pleasant and I was very satisfied. What impressed me most was the professionalism of the experienced staff. Their attentive care and efficient manner were outstanding, and they also provided thorough guidance and support to younger staff members. It really showed that high-quality service is delivered throughout the Hotel. I was able to spend a comfortable time with peace of mind. I would definitely like to stay again if I have another opportunity.

  • 5.00
    芦屋のパン美味しい

    The bath was great!

    The Room was spacious, which was great. Lake Biwa was also beautiful. The coffee packs in the Room were delicious! Breakfast was tasty, and the staff were efficient and helpful. However, when I asked at the front desk about the Keihan Kotokoto Ticket, it didn’t seem to be well understood, which was disappointing. One of the international staff members spoke very loudly, which felt a bit overwhelming.

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