รีวิวและความประทับใจจากผู้เข้าพักที่ RIHGA Royal Hotel Kyoto - 4หน้า

(เกียวโต/หน้า สถานีเกียวโต) [ทั้งหมด 489 ห้อง]
คะแนนรวม
4.25
ดี (308)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.25
  • สิ่งอำนวยความสะดวก
    4.24
  • การบริการลูกค้า
    4.46
  • อาหาร
    4.32
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.96
  • ความพึงพอใจ
    4.28
  • 5.00
    TUT／

    It was convenient to...

    It was convenient to take the shuttle bus from Kyoto Station to the Hotel. The Hotel was beautifully decorated with a Christmas tree. The staff were polite and pleasant. The breakfast was delicious, especially the live kitchen omelets, salads, and dressings, which made me eat more than usual. It truly became a wonderful day.

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  • 3.40
    baytak

    Pool usage fees have significantly increased!

    I have been staying at this hotel for multiple night stays every year since before the pandemic. As I stay for multiple nights, I use the pool several times each year, but this year, the fee was 3,300 yen per person per visit. Last year it was 1,100 yen, and before that, it was 500 yen. While I understood last year's increase due to rising fuel costs as unavoidable, this year's sharp rise is extraordinary—tripling in one go. For reference, the facility itself has not changed at all. Even at Granvia directly connected to Kyoto Station, the pool fee is only 1,100 yen. Perhaps due to these prices, the pool was quite empty. I imagine this might have negatively impacted profitability instead of improving it. I hope you will reconsider the pool usage fees. At this rate, I might switch to Granvia starting next year.

  • 5.00
    とっつぁん2号

    I would like to stay here again.

    I stayed in Kyoto for the first time in a while. The room, amenities, meals, and staff service were all excellent. I am especially grateful to the shuttle service staff for their thoughtfulness. I would love to stay again. Thank you very much!

  • 4.00
    箱根ぇ

    Looking forward to next time.

    The building shows its age. The insufficient number of parking spaces affects the overall view, and USB ports in the Room were initially hard to find (later discovered). The "subtle noise" from trains and roads entering the Room is unavoidable. However, the staff's service was exceptionally good.

  • 5.00
    ウグイスカグラ

    I stayed alone, so I...

    I stayed alone, so I appreciated the reliable services provided by the Hotel. One slight disappointment was that the Shuttle Service from Osaka Rihga Hotel ended early in the evening, so I had to take a taxi. The Sky Lounge was wonderful. I saw a beautiful rainbow right after the rain stopped.

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  • 5.00
    モジャモジャ

    The view was beautiful.

    The view from the observatory was absolutely stunning. I would love to visit again if possible. Thank you very much.

  • 4.40
    eruu

    The room was spaciou...

    The room was spacious and clean. The only drawback was that it required a bit of walking from the station, but there was a bus stop frequently used for sightseeing just a 4-minute walk away, which was very convenient.

  • 5.00
    こたまめ

    First Solo Trip

    I stayed here during my first solo trip. The location was convenient, within walking distance from the station! I tried both the buffet breakfast and the top-floor dining, and both were equally excellent. I would love to stay here again next time!

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  • 5.00
    わっぺ

    Upon check-in, we we...

    Upon check-in, we were offered an upgrade to a luxury twin room with a bathroom featuring a washing area. It was a cold day, so being able to relax and warm up in the bathtub was very helpful. However, the shower temperature was inconsistent. Although we contacted the front desk for adjustments, it wasn't fully resolved by the next day, which was the only disappointment. The room had ample space and offered views of the illuminated hotel front, allowing us to relax comfortably. The meal plan included free drinks, and we enjoyed delicious food and beverages. Breakfast was also tasty, and we had plenty to eat. The parking lot was free of charge, and amenities like bathrobes and hairdryers in the room were well-prepared for a pleasant stay. Thank you very much! We would love to visit again when traveling to Kyoto!

  • 4.17
    くるみぷう

    Additional Amenities

    I stayed for a Multiple Night Stay of 3 nights, but after drinking the in-room coffee on the first day, it was not replenished for the rest of my stay. In most other places, I believe consumables are usually replaced. However, the concierge provided excellent assistance with sightseeing advice, allowing me to enjoy a wonderful day.

  • 5.00
    ころちゃん＠

    It was excellent.

    Stayed 3 nights in the Standard Twin Non-Smoking room on the 9th floor Premium Floor "Bamboo Breeze." The Room had a calm atmosphere, and the shuttle bus to Kyoto Station was convenient, allowing us to take breaks at the Hotel during our autumn foliage tour in Kyoto. We used the revolving French dining restaurant "Top of Kyoto" on the top floor for breakfast. Upon being seated, we were greeted with a stunning view of Toji Temple's five-story pagoda, standing as tall as nearby restaurants several kilometers away. The restaurant offers a 360-degree panoramic view of Kyoto, including landmarks like Kyoto Tower, Kiyomizu Temple, and distant mountain ranges. The meal featured delicious items such as yuzu juice, carefully prepared bacon and ham varieties, yogurt, dressings, and bread. After returning from our trip, we were delighted to see this restaurant featured on a TV program called "Buratamori." It brought back fond memories. The breakfast buffet on the first floor included local specialties like Kyoto pickles and Nanzenji tofu—offering an authentic taste of Kyoto. All staff members were very pleasant and welcoming. Regarding shuttle bus service: Hotel staff managing boarding ensured an orderly process without any confusion or unfairness (e.g., later arrivals boarding first). We used it nine times in total with great satisfaction. Thank you to all Hotel staff!

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  • 4.83
    124bmp

    Safe and Reliable Hotel

    The Hotel offers a fully equipped parking lot, ensuring a worry-free stay. The interior is clean, and the staff's service lives up to the brand's reputation, leaving us satisfied.

  • 5.00
    なかよし親子

    Spacious and clean Room

    The Room was much cleaner and more spacious than expected. The bathroom was especially amazing. It had a washing area, making it suitable for the whole family to use together.

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  • 3.83
    Upri

    An Established Legacy

    The hospitality and service are excellent with the dignity of a long-established inn, but the aging of the Facility is undeniable.

  • 4.00
    ゆみちゃんかっちゃん

    Are the staff unfriendly? Or...?

    The staff who guided us to the Room seemed unsure when we asked about how to use the coffee maker. Additionally, the slippers were placed in a hard-to-find location, and the explanation of the Room felt somewhat careless. Furthermore, upon departure, even after calling for the parking garage attendant by phone, they took a long time to arrive, leaving us waiting in the cold.

  • 4.20
    elleyoko

    It was great.

    It was great.

  • 4.33
    halmama

    Relaxing Hotel Stay

    Thank you for the wonderful two-night, three-day stay. The fragrance at the entrance was lovely. The room was comfortable with amenities like a humidifier. Despite concerns about crowding, the buffet was fine, and I enjoyed the delicious food as always. I appreciated being able to send parcels home via delivery service. The bell staff were very kind and supportive—thank you so much. I also used the shuttle service from Kyoto Station multiple times during my stay. For me, staying in Kyoto means staying with Rihga Royal Hotel. Thank you again!

  • 5.00
    クロラブ

    An Elegant Atmosphere

    For my father's 7th memorial, my spouse and I, along with our son's family from Tokyo and our daughter's family from Kagawa, gathered by car. There were 6 adults and 2 babies, but the spacious Room, bathtub with a washing area, and high-quality amenities made our stay very comfortable. It was perfect for relaxing after a long journey. In the morning, we enjoyed a delicious breakfast and then went to ride the trolley train. The Hotel's location near the station was excellent. We would love to stay here again.

  • 5.00
    ブーブーパンダ

    As always, a consistently comfortable and pleasant Hotel.

    I recently started taking regular one-night trips to Kyoto. The purpose is to relax at the accommodation and enjoy a delicious breakfast, and RIHGA Royal Hotel fulfills that perfectly. This time, thanks to the hotel's kind gesture of an upgrade, I was able to enjoy an even more comfortable stay. (Since this stay also served as my final preparation for a national exam I am taking this month, it allowed me to study very efficiently.) As always, the breakfast was delicious, and I returned home feeling completely satisfied. My next stay will definitely be at RIHGA Royal Hotel again. I'm already looking forward to my future stays!

  • 4.33
    ginger97

    Great value for money.

    Dinner was a buffet, and breakfast was enjoyed at the Sky Restaurant. The dinner buffet operated on a rotation system, and although we chose a later time slot, the dishes were neatly replenished. We were guided to our seats before the scheduled time, allowing us to wait comfortably without any rush. The meat was tender, and pasta was freshly cooked in front of us for warm servings. The pinchos were all delicious, prompting multiple refills. Additionally, having nine types of dried fruits available was impressive and earned high points from us. Desserts had a mild sweetness that allowed us to enjoy several varieties. Breakfast at the Sky Restaurant offered lighter portions but featured fresh vegetables that were very tasty. Both meals provided a relaxing experience overall. While the Hotel is older with some signs of aging and occasional noise from neighboring rooms being noticeable, the staff's natural smiles and efficient service made up for it wonderfully. We would love to return if given another opportunity!

  • 4.00
    ポールウォーカー

    Room with 4 beds

    High-quality and reliable, RIHGA Royal Hotel. During a trip to Kyoto, I stayed in a Room with four beds that was available. The room was clean and comfortable. For breakfast, the busy times were listed, so I went right after it started at 6:30 AM. When leaving, it wasn’t as crowded as expected, but during the autumn foliage season, it might get very full. Going early in the morning is recommended. Although not directly related to the Hotel itself, I tried a Plan that included tickets to Kyoto Aquarium—it was quite enjoyable too. For transportation, I always used an app to call taxis and hardly walked anywhere. Since it's still hot outside, families with children are advised to use taxi apps for convenience.

  • 4.83
    takerinsan

    We had a great time staying as a family.

    We stayed at the accommodation to celebrate a family birthday. Following last year, we enjoyed using the pool as a family. Although it was slightly crowded with other users, it was great to swim indoors during the hot summer. The breakfast buffet had a wide variety of delicious options. There were plenty of fruits (though it seemed unfortunate that there were no grapes this year), and the children were delighted. We would love to stay here again!

  • 3.33
    函館駒ヶ岳

    Good Hotel, but could be better.

    I stayed in the Kira Karacho Room. Good points: The toilet and bathroom are separate, the room is spacious, and the quality of towels is excellent. Bad points: The room's light switch is hidden behind a desk lamp, making it hard to find and operate. There are no hooks in the bathroom or washroom to hang pajamas. Breakfast was at the French restaurant on the top floor. Good point: The view was spectacular. Bad points: Portions were small, and it's rare these days for places to charge extra for additional bread. Only one out of four elevators accesses the top floor, but this isn't clearly indicated due to small signage, which can be confusing. While not terrible, I felt that service staff overall had a somewhat gloomy atmosphere; smiles would enhance their presence. Additionally, quick check-out for pre-paid stays was convenient. Overall, I feel fortunate to have stayed in such a special room at an affordable rate through IKYU.com. The service and room amenities were satisfying as expected from RIHGA Royal Hotel; however, there were moments where I thought "almost perfect!" It might be worth reviewing things from a guest's perspective once more. As someone who feels this hotel is quite high-end for me personally (and with all humility), I hope it continues evolving into an even more exceptional accommodation experience!

  • 4.33
    ミア助

    Stayed at the accommodation for the first time in over 20 years.

    The renovated lobby and Room were incredibly beautiful. I was delighted with the abundance of amenities provided. However, it was inconvenient that only one side of the twin beds had an outlet, and the lighting near the sink and entrance mirror was quite dim, making it a bit difficult for makeup application. This time, I stayed with my daughter and had a relaxing and comfortable experience. With parking available, I would love to stay here again.

  • 3.00
    わだりゅうじ

    The observation restaurant is a highlight.

    I stayed here for the Expo. Considering the rising accommodation costs in Osaka, I was very grateful to have been able to keep expenses relatively low. Both the interior and front desk left a very good impression. The service at the observation restaurant was excellent, and the view was truly spectacular. As for breakfast, it was quite standard with nothing particularly unique. The interior of the 1st-floor breakfast area was wonderful, giving off an atmosphere similar to overseas hotels. The omelet was delicious; however, overall it felt average. It would be nice to have a standout feature. One point for improvement is that on the night of check-in, hair clogged the bathtub drain and water wouldn’t flow properly. Please ensure regular cleaning of drains. Additionally, I would prefer not having to use a water dispenser instead of bottled mineral water. If this system continues, disposable bottles should be provided as I find it unhygienic otherwise and would avoid using it altogether. This is also my first time seeing accommodations in this price range not providing bottled mineral water, which left me slightly disappointed. Overall, cost-cutting measures were visibly apparent during my stay; I hope you can consider ways to implement them without being noticeable to guests. Although my feedback may seem strict, if I can stay again at a similar price point as this time, I’d gladly choose your accommodation again in the future. Thank you very much!

  • 3.83
    にゃんこごはん

    The breakfast buffet was delicious.

    I stayed for a business trip and chose the most affordable plan. The room felt slightly dim, but it was clean and spacious enough for one person. At the check-in counter, there was a hand-drawn map of Kyoto for sightseeing, and the hotel staff kindly guided me to my room while engaging in friendly conversation, leaving a very positive impression of their service. The breakfast buffet included not only Western dishes but also Kyoto specialties like namafu and obanzai, with delicious Japanese options. It’s a hotel I’d love to stay at again just for the breakfast!

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  • 5.00
    ゆうはるぼんぼん

    Water Dispenser

    I was happy to find a bottle in the Room and to be able to refill it with water from the water server. I went back several times to refill it. The shampoo and body soap had a very nice fragrance, which made me feel great. For breakfast, I went to the observation restaurant on the 14th floor. Since it rotates, I could relax while enjoying the view. Thank you very much!

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  • 5.00
    さゆこみ

    I was able to enjoy a relaxing stay without any crowds during check-in or breakfast.

  • 4.80
    dino_dino

    Bathroom with a washing area available.

    The ideal accommodation includes a large public bath or a bathroom with a washing area. This time, my family stayed in a room with a washing area. We were able to stretch our legs and relax comfortably. Another condition was parking. Since we have a large American SUV, small mechanical parking structures with height restrictions were not suitable, so we preferred flat parking spaces. Although the parking lot was full upon arrival, we were allowed to park in the lot next to the front entrance. We appreciate their assistance.

  • 5.00
    Snow-monster1

    Satisfied.

    The location was excellent, and the staff at the Hotel were very courteous. I stayed for two nights and enjoyed breakfast at both the revolving observation restaurant and the first-floor restaurant, both of which were delicious. I would love to stay here again if I have another chance to visit Kyoto.

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