รีวิวและความประทับใจจากผู้เข้าพักที่ RIHGA Royal Hotel Kyoto - 3หน้า

(เกียวโต/หน้า สถานีเกียวโต) [ทั้งหมด 489 ห้อง]
คะแนนรวม
4.25
ดี (308)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.25
  • สิ่งอำนวยความสะดวก
    4.24
  • การบริการลูกค้า
    4.46
  • อาหาร
    4.32
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.96
  • ความพึงพอใจ
    4.28
  • 5.00
    ゲスト

    Great service.

    The Facility and meals were great, but above all, the staff service was outstanding. It became one of the best memories of my trip. Thank you very much—true hoteliers. Please take care of yourselves and keep up the great work.

  • 2.20
    ぐるぐるふーるふーる

    The staff are below the level of a Business Hotel.

    I had to travel to Kyoto several times in February. I stayed at another Hotel in the same price range on my previous trip, but it was fully booked, so I stayed here. After check-in, when I entered my Room, the table was dirty. I tried wiping it with a wet tissue, but it wouldn’t come off (it was sticky). A bell staff member had carried my luggage and was there at the time, so we checked it together and they said they would handle it. In the end, I had to change Rooms, but in the new Room the bathroom rack looked like it was about to fall. I was appalled by the lack of hygiene and safety awareness. During my Multiple Night Stay, after being told cleaning was finished, I was relaxing in my Room when a maintenance staff member suddenly entered without knocking while talking on the phone. When they noticed I was there, they stood silent for about 10 seconds and then left without saying anything. I was shocked by the poor security awareness and felt uneasy. There were hairs on the bed after cleaning. They said they had fixed the bathroom rack in the new Room, but it wasn’t fixed; only after a second request did they finally repair it. When passing in the hallway, maintenance staff would not yield and walked straight toward me. No greetings. When I asked reception to accept a delivery for me, they assisted me while staring at their PC screen the entire time. They never looked at me or made eye contact while speaking. There were many other small issues as well—so many that I honestly just want to lock them away in my memory. After checkout, I needed one more night in Kyoto, but I didn’t want to stay at this Hotel again and chose another Hotel in the same price range instead. I used this Hotel because of nostalgia—it’s where we held our wedding—but I will not use it again. Overall, staff work felt sloppy and arrogant. At check-in/check-out as well as among maintenance staff and bell staff alike, everyone seemed unfriendly and generally cold. I don’t know how upscale this Hotel thinks it is, but compared with other Hotels in the same price range, its service quality is far too poor. Of course there’s no point comparing it with higher-priced Hotels; however with inbound tourism making every Hotel crowded lately—and having stayed out of necessity at a Business Hotel—the service from that Business Hotel’s staff was far better than here. If staying here is an option, a Business Hotel is more than enough.

  • 4.67
    スッポコ六郎

    Thank you as well.

    Thank you as well. The multi-story parking garage was easy to access, which was a great help. We chose the buffet for both dinner and breakfast. My wife also really enjoyed it and said everything was delicious. We truly appreciate it. That said, dinner was scheduled quite early, so we ordered the all-you-can-drink option and ended up drinking (and eating) a bit too much—rather embarrassing. The pickles at breakfast were outstanding—Kyoto at its best. They were wonderfully delicious. We would love to stay again. Thank you very much.

  • 3.17
    やすともちん

    The bathroom smells bad!

    The staff were pleasant and attentive from check-in to check-out. The location was also great, and I would like to stay again, but there is one issue: the bathroom smelled bad. I mentioned it to the front desk at check-out, but the bathroom had a very strong odor and needs improvement. Also, around bedtime there was loud gurgling noise from the plumbing; this also needs improvement. Other than that, I was satisfied.

  • 4.50
    ゆうきしぇいら

    Thank you for taking...

    Thank you for taking care of us on our wedding anniversary. The staff’s service, the delicious meal at the panoramic revolving restaurant, and your warm hospitality were truly wonderful. We hope to visit again next year. Thank you very much for everything.

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  • 4.67
    あずき大好きまま

    To Commemorate Your 60th Birthday

    Because I live with my mother, it’s difficult for me to stay overnight anywhere. This time, after having dinner with her and getting her permission, I finally stayed at RIHGA Royal Hotel Kyoto, which I had been wanting to try at least once. I was especially looking forward to breakfast with a view. Although I arrived late, the parking staff were very kind. The foreign male staff member at reception spoke fluent Japanese and greeted me with a warm smile. At the breakfast venue with a view, they even showed me a simple map of Kyoto from the Hotel, and I was able to enjoy a delicious breakfast while taking in views of Toji Temple, Kyoto Tower, and Nishi Honganji Temple. At the end of my stay, the parking staff kindly took a photo of me in front of the Hotel. Thank you for helping make my 60th birthday such a wonderful memory.

  • 4.17
    みたこたん

    The Hotel front desk staff were very friendly and welcoming.

    Each time I passed by the front desk, I felt that the Hotel staff nearby were keeping a close eye on the guests. When I asked about the delivery service, everyone was very pleasant. When they came to my Room to pick up a parcel for delivery, a female front desk staff member even took off her shoes before entering, which surprised me and also made me feel sorry for the trouble. Room cleaning was carried out smoothly. However, this is something I always notice no matter which Hotel I stay at: whichever towel I use, white lint sticks to my face and body. Especially on my face, once I apply toner or lotion afterward, even more lint gathers and it becomes hard to remove. I always find this disappointing—could something be done about it? I had breakfast at Top of Kyoto on the 14th floor. The view was great and it was pleasant to dine there, but it was disappointing that two female waitresses offered refills of bread and coffee to the table next to us yet walked past without even looking our way. I believe I entered before that family at the next table did... Also, throughout the meal we could hear fairly loud private conversations coming from the kitchen. It would be helpful if they could keep their voices down a bit more.

  • 3.50
    ゴマオ

    I guess this is about it.

    I stayed here on the second day of my trip to Kyoto. I’m sorry to compare, but the Hotel I stayed at the previous day was outstanding in every way—value for money, hospitality, and quality—so this stay was disappointing. I’m thinking of staying at RIHGA Royal Hotel Kokura next time, but if it’s about the same as Kyoto, I’m hesitating a bit.

  • 5.00
    オイスターラバー

    We stayed in a large...

    We stayed in a larger Room than usual. It was very comfortable. We plan to book the same size Room from next time onward.

  • 5.00
    ブーブーパンダ

    A consistently reliable Hotel.

    This is my second stay this year. Even though the Room and Plan were exactly the same, it’s a Hotel that offers a reassuring stay that never feels repetitive. The meals are breakfast only, but there is a wide variety and the quality and taste are consistently excellent. The menu includes standard items, with small changes compared to last month, which is also enjoyable. (This time there was something like a sherbet, with a pleasant texture and it was very delicious.) These kinds of changes make me want to stay again. I’m really looking forward to my next stay.

  • 3.33
    チェシメ

    The gym was great to use.

  • 4.83
    AOKISV

    Affordable and quiet, with a great location for enjoying Kyoto.

    I was amazed by the bargain price with breakfast included—breakfast alone is worth over JPY 4,000, and even with a Multiple Night Stay it came to under JPY 10,000 per person. On the first day we relaxed at the revolving panoramic restaurant; on the second day we went straight in when the buffet opened. Both were high quality and very satisfying. Staying at Rihga Royal at this price… I’m truly grateful. We had three regular beds plus one extra bed, so the toilet and bath got a bit crowded in the morning and evening, but the value and quality were unbelievable. No parking fee either. The location is excellent—about a 10-minute walk to Kyoto Station for day bus tours, and also to Isetan for shopping. We skipped dinner in the Hotel and instead enjoyed drinks at a nearby obanzai pub, making the most of our 2 nights/3 days. Quiet Kyoto without inbound tourists from China is a great opportunity right now. It was my first stay in about five years, but I can see myself coming back again. The front desk staff’s consideration and help with luggage were outstanding—exactly what you’d expect here. Even at this price point, it’s a different level of satisfaction than a Business Hotel. Because it’s close to the railway there is some noise morning and evening, but with double-glazed windows and curtains I slept without really noticing it, and there was no noise leaking from neighboring rooms. The women said pajamas would be better than yukata since they don’t slip open around the legs; thanks to good air conditioning I was comfortable as-is. The Simmons bed was very comfortable. The pillow could be higher or firmer—these days many have a lower center with higher sides or different front/back support levels—and since everything else was so good, I noticed how thin it felt.

  • 4.67
    とうもろこし大好き

    It was wonderful.

    The Hotel staff were truly wonderful, and I had a very comfortable stay. There were plenty of front desk staff, so even when many guests were checking in and out, everything went smoothly with no waiting. They also carried an empty shipping box to my Room and explained the evacuation route and Room details. I was also surprised that the shuttle bus to Kyoto Station has a waiting area with chairs provided. Breakfast was delicious with Kyoto-style side dishes, and there were plenty of seats, so I could eat without waiting. If I had to mention one thing, the shuttle bus starts at 9:00; it would be helpful if it started around 8:00. However, since it’s close to Kyoto Station, it’s not much of an issue unless you have a lot of luggage. Thank you very much.

  • 4.67
    Hiroママ

    This is a Hotel I would like to stay at again.

    This was my first time staying here. The calm atmosphere and service were just as I expected, and I had a very comfortable stay. Breakfast offered a great variety, and I was very satisfied. The shuttle bus is also available, which is convenient.

  • 4.83
    かよばぁば

    I always stay here, ...

    I always stay here, and I enjoy it every time. This time, I stayed in a Japanese-style Room for the first time, and it was very clean. However, I was surprised at how thin the futon mattress was. The washroom (changing area) was also very spacious, which was great, but there was nowhere to place my clothes after changing, so I thought it would be nice to have a laundry basket. Other than that, I was very satisfied. This is a Hotel I would definitely like to stay at again.

  • 4.00
    M-SAKURAI

    The customer service is excellent.

    Free parking for guests is a great feature. The staff are all very kind and helpful. The accommodation included a buffet for two meals. While I thought it would be nice to have more variety in the food, I was not dissatisfied. For breakfast, they prepare omelets right in front of you. On January 27, 2026, the gentleman who made my omelet was exceptionally kind and attentive. The omelet was deliciously prepared with great care, and his excellent service deserves special mention. The room includes an air purifier with a humidifying function. However, the luxurious comforter did not suit me well, and I couldn't sleep comfortably. Even when setting the heater to its maximum of 28°C, it still felt slightly cold; while the comforter seemed light and high-quality, I think one with more weight would be better suited for me personally. The TV felt small at around 32 inches but having a sleep timer was convenient. The amenities provided were also of good quality. There are four elevators available which minimized waiting times significantly; additionally, luggage is carried to your room by staff members as part of their service. Wired internet access in the room was extremely fast and allowed me to work efficiently. However, due to the large size of the building, walking from the elevator to my room gave quite an impression of distance!

  • 3.20
    @がじゅ

    The spacious room wa...

    The spacious room was comfortable. However, it was disappointing to find a used toothpick and spilled coffee powder left on the floor from the previous guest. Since it was a Multiple Night Stay, I requested cleaning, but the toothpick and coffee powder were still there afterward, making me wonder if the Hotel does not clean floors. When I opened the humidifier to refill water, it was dirty inside, which made me reluctant to use it.

  • 4.20
    なげきす

    Satisfaction

    Thanks to the decrease in Chinese tourists, I was able to stay at a reasonable price. The free parking was also a nice bonus. I think the quality is high as well. I will use this place again.

  • 5.00
    おまち

    Stayed as a couple.

    We stayed here for our New Year trip. This was a hotel my father used to visit and loved during his lifetime. It was our first stay, but we were completely satisfied with the front desk service, the cleanliness of the room and bathroom facilities, as well as the breakfast buffet. Although there was a bit of a wait for breakfast, the food was delicious and very satisfying! The room was spacious with nice interior decor, making our first trip of the year truly enjoyable. However, my wife found it difficult to do her makeup due to dim lighting in both the room and bathroom areas. Other than that, everything was perfect! We look forward to staying here again.

  • 4.33
    ノリギュラス

    It was excellent.

    The breakfast was relaxing and very enjoyable. We forgot to hang the door sign on the Room and went out without taking the room key, so the staff couldn't enter or clean the Room, nor could they replace our towels. This was entirely our mistake (laughs). I did notice some black stains on the lid of the water tank in the air purifier, but other than that, everything was clean and comfortable. It would be even better if there were a restroom within the buffet area.

  • 4.33
    A I

    The charming and classic atmosphere, though old, was delightful and impressive. I would love to stay here again.

  • 5.00
    wanko717

    I wanted to stay at one of Kyoto's long-established Hotels.

    The Facility may be old, but it was perceived as a classical and wonderful Hotel. I stayed on the 9th floor's premium floor, "Bamboo Forest Breeze," which had been renovated since its original construction, offering an interior full of grandeur. For breakfast, I dined at the restaurant "All-Day Dining Kaza," enjoying a variety of dishes in small portions to try as many options as possible. The beautifully prepared omelets cooked fresh by the chef left a great impression and were present on everyone's plates. I did not use the indoor pool or fitness gym, but I imagine operating a pool must be quite challenging in terms of cost management. Personally, I found it affordable during the winter season and decided to stay here. Why not experience its charm for yourself at least once?

  • 4.67
    SASUKE119

    Thank you.

    Thank you very much. I had a relaxing stay. The New Year's meals were delicious. I would love to visit again.

  • 4.17
    dr_shimiken

    It was a birthday celebration trip.

    The Room was upgraded for our celebratory trip, and we had a very comfortable stay. Thank you very much.

  • 5.00
    rumiku

    A wonderful Hotel where you can relax at your own pace

    I stayed at this hotel for a New Year's trip. I reserved the "Kinun" room, which was exactly as beautiful and spacious as shown in the photos. The room was impeccably clean, and I could sense that the staff took pride in working at this hotel. It was unfortunate that the pool and gym were under renovation and unavailable, but the breakfast buffet offered a wide variety of dishes, allowing me to enjoy delicious Kyoto cuisine. I also used the shuttle service provided by the hotel. The checkout time was extended to 12 PM, making my stay even more satisfying. The New Year's decorations were stunning, and I truly appreciated this matcha-colored hotel. I would love to stay here again in the future. Thank you very much!

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  • 5.00
    くらげみず

    As always, a great Hotel.

    I have stayed here multiple times, and I am very satisfied with the Room and breakfast. It is close to Kyoto Station and Aeon, plus you can enjoy the pool even in winter—everything is great!

  • 1.17
    omochiバーム@

    Regrettably, RIHGA Royal Hotel.

    I usually only write reviews for accommodations that I had a good experience with, but this time it was so terrible that I felt compelled to share. **Positive Points** - Access to the pool as part of the IKYU Diamond Member benefits. - The staff arranged a taxi to take us to the parking lot. **Negative Points** - The bathroom and showerhead were covered in mold. - Hair was left in the bathtub. - A sewage smell filled the entire room. - Mold on the shower curtain. - Towels placed directly in front of the toilet bowl. For the first time, I felt like staying at this hotel was a mistake. We booked a slightly better room on one of the higher floors, but it was very disappointing overall.

  • 4.83
    ブーブーパンダ

    I always enjoy a relaxing stay here.

    I always choose this accommodation for my stays in Kyoto. The reasons are: 1) Excellent location. 2) Easy-to-use parking, free for guests (the staff's service is impeccable). 3) The breakfast is outstanding in both quantity and quality compared to other hotels. Although check-in was quite busy due to the New Year period, the staff handled it efficiently, so it didn’t take much time and went smoothly. This is one of the reasons I continue to choose this hotel. One minor downside was that the bathwater wasn’t very hot. While the water from the sink was quite hot, for some reason, the bathwater wasn’t as warm as expected. It wasn’t a major issue for soaking in the tub but left me wondering why, so I wanted to mention it here. Other than that, I had a perfect hotel experience and look forward to staying here again during future visits to Kyoto!

  • 4.50
    Dr.Aimar

    Very comfortable

    The breakfast at Top of Kyoto is highly recommended. The Room was also very comfortable.

  • 2.17
    ryonpa

    The New Year's special breakfast was disappointing.

    Disappointing experience despite high expectations. The venue was on a special setup on the second floor, with many dishes unavailable and slow replenishment.

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