รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

(จังหวัดฟุกุโอกะ/โมโมจิฮามะ　มิซูโฮะ เพย์เพย์โดม ฟุกุโอกะ) [ทั้งหมด 1052 ห้อง]
คะแนนรวม
3.80
(130)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.73
  • สิ่งอำนวยความสะดวก
    3.82
  • การบริการลูกค้า
    3.98
  • อาหาร
    4.00
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.47
  • ความพึงพอใจ
    3.82
  • 4.00
    黄色い式部

    Relive the excitement of the live show!

    We stayed here after a concert at the adjacent Fukuoka Dome! It wasn’t crowded and was very comfortable. We stayed on a high floor, and we could choose between a dome-side view or a Fukuoka Tower-side view, so we chose the dome side to savor the afterglow of the show. The night view was beautiful! However, since it faces east, it was hot from early morning the next day—if it were midsummer, the tower side might have been better… Breakfast was buffet-style in a huge atrium restaurant. Perhaps because there were many international guests, there was a wide variety of dishes. We even had Hakata ramen in the morning! Maybe my expectations were too high, but for the price it felt just okay. The rice porridge was watery and the coffee tasted weak, so I rated it a bit harshly… In any case, this is an enormous Hotel! Hotels in Fukuoka are generally pricey, but I definitely think this Hotel is worth staying at!

  • 4.67
    コスモス0013

    The buffet was delicious.

    Lately, I’ve been using Hotel dinner and breakfast buffets most of the time, and I was very satisfied here because the local ingredients and themed dishes were carefully prepared. It was also nice to be able to see the PayPay Dome from the Room.

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  • 4.67
    M M

    Before the typhoon arrives...

    Because Typhoon No. 9 was forecast to approach Okinawa, we moved our stay up by one day and were accommodated. We arrived early for dinner at the restaurant as well, and they kindly took care of us, so we were able to eat plenty at a relaxed pace. Thank you to the staff for your excellent service. From the next day, we enjoyed watching baseball and visiting the adjacent shops, spending a leisurely time and enjoying a different atmosphere with no stress. We will stay again, and we look forward to seeing you then.

  • 3.00
    月と星と太陽

    It was my first stay in a while.

    The shuttle bus between Tojinmachi Station and the Hotel arrived about 50 minutes late, which was exhausting while waiting. I stayed in a dome-side Room, but the window glass was dirty, so I couldn’t fully enjoy the view. The bathroom trash can made a loud clanging noise when opening and closing, which was unpleasant. The staff were friendly overall, but the check-in process felt a bit careless. I would have appreciated guidance on where the breakfast venue is, where the elevators are, and how to get to the dome. The breakfast buffet had a good variety and selection. One concern was the rice—the cooked rice didn’t taste very good.

  • 2.00
    血行促進抜け毛を防ぐ

    An arrogant, complacent attitude toward guests is unacceptable.

    I stayed in a different Room from my friends while we attended an exhibition game. However, there was a very long line at the front desk from the moment of check-in. There was no visible effort by the Hotel to fix the situation, and no explanation to the guests waiting in line. The service felt as if they were saying, “If you stay at Hilton, it’s only natural to wait.” I ended up waiting in line for a little over an hour. This kind of poor response would be unthinkable at Hotels in Tokyo. The Room also had not been properly cleaned—there were hairs and lint scattered on the bed and in the corners of the bathroom. It felt like I had been assigned a Room that hadn’t been used for a long time. After checking into the Room, I missed my chance to request a change due to needing to go watch the game, and it ultimately felt like I stayed at a Hotel that was simply expensive for what it offered. I will not return.

  • 4.00
    櫻葉

    The view is great.

    Since there was a live event, I understand that the Accommodation Fee would be higher. However, the amenities were limited to a toothbrush, a hairbrush, and cotton swabs. Hmm. Perhaps there was a note in advance about the amenities. The bathroom has a great view, but it had a silver step-on trash can like the kind you might see in a hospital or school nurse’s office. Hmm… At least a standard trash bin would be appreciated. That said, as an event attendee, I was grateful to have been able to stay. The bar I reserved additionally had an amazing view, and the cocktails were delicious! The snacks and light meals were also tasty and stylish. I’d love to visit again. Thank you for the five colorful macarons. It was a lovely gift.

  • 5.00
    Kkki3221

    Although it’s a bit ...

    Although it’s a bit away from the city center, the ocean view makes it a great location. The business desk is a big plus for work trips, and there’s a convenience store inside the Hotel—excellent overall usability. Taxis are always waiting at the entrance, so it’s easy to get one even on rainy days. The breakfast buffet costs 3,600 yen. As you’d expect from a huge Hotel with over 1,000 rooms, the dining area is extremely spacious. It does get crowded, but with high ceilings it still feels open and airy. Breakfast buffet highlights: Tonkotsu ramen → In Fukuoka, having this instantly boosts satisfaction regardless of what else is on offer. Some Hotels do self-serve ramen, but here it’s cooked to order in a yatai-style stall. Bibimbap station → I wondered why bibimbap in Hakata, but it may be because there are many tourists from Korea. If you like spicy food and Korean cuisine, it’s fantastic. There’s also Hotel curry—either way, you’ll end up eating plenty of rice in the morning. Kyushu local side-dish corner → More vegetable-focused overall. I didn’t try much since many items weren’t really my style, but it’s perfect if you want to sample Kyushu regional dishes.

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  • 4.67
    M M

    Hawks Season Opener

    I stayed for two nights and three days while watching the Hawks’ season opener. It was as crowded as ever at check-in, but since I had completed online check-in in advance, everything went smoothly. Thank you to the staff member who assisted me. Thank you as well for seating me at my preferred table in the restaurant. I truly appreciate the staff’s support, right through to guidance for the shuttle bus after checkout.

  • 5.00
    Kotomi Hamada

    It was amazing!

    This was my first stay, and the Japanese-style room on the 6th floor was incredibly comfortable. It was perfect for our two-generation family trip. We also enjoyed the large public bath on the 7th floor as many times as we liked at no extra charge. Breakfast was a buffet in a lovely restaurant with an open atrium and a ship-inspired design, and everything was delicious—especially the fluffy shumai, which were outstanding.

  • 2.33
    ミコリーヌ

    The bathwater was lukewarm.

  • 4.50
    マロン大好き

    The hospitality was impeccable.

    I recently stayed here with my daughter. I had informed you by email that she is pregnant, and you were considerate at check-in, allowing us to check in smoothly. After checking in, we were able to relax in our Room right away, and we truly appreciate it.

  • 2.67
    伊勢志摩観光

    Dissatisfaction with trouble response

    Stayed on January 7th and 8th, 2026. Due to a scheduled annual power outage inspection the day before, there was equipment trouble that prevented room keys from being issued. Since room keys were unavailable, staff with a master key had to accompany guests to their rooms. This was inconvenient, especially for those staying on the club floor who needed assistance every time they returned. Additionally, without a room key, the electricity in the room could not be activated. This resulted in an unheated toilet and bidet being unusable and spending time in a dimly lit room. After filing a complaint, staff provided a key solely for turning on the electricity in the room. By nighttime, room keys were finally issued along with an apology letter acknowledging the inconvenience caused. However, at the paid café within the accommodation, credit card terminals had been reset due to system issues. As part-time staff did not know the password required for reactivation, payment processing took considerable time. During sleep hours at night, there was a recurring ticking sound near the bedside which made it difficult to rest properly. Overall, this stay was far from comfortable and left me very dissatisfied.

  • 3.67
    山下1234

    The rooms are satisfactory.

    The guest rooms have a great location and are very satisfying. However, the breakfast menu was lacking in variety and taste compared to other hotels in the same price range. The staff at the breakfast venue had few smiles and lacked hospitality. I visited the sushi restaurant on the top floor, which has an excellent location. Unfortunately, a young, tall staff member was unfriendly and placed dishes and drinks with noticeable noise. This left me feeling quite disappointed. While there seems to be a lack of proper training, the guest rooms are excellent, making this hotel suitable for those who can overlook these issues during their stay.

  • 5.00
    カリフォルニアＴ

    Buffet at Sierra

    During the New Year season, there was a line at the breakfast buffet entrance due to high demand. Staff guided each group to their seats individually, but during busy times, allowing guests to choose any available seat might be more efficient. It may be worth considering flexible operations during peak periods. Additionally, when everyone is waiting in line at the buffet entrance, please follow the rules and refrain from cutting in line. Let’s maintain proper manners for a pleasant experience for all guests.

  • 2.17
    レオン6366

    Executive?!

    The Room on the executive floor was small, the furnishings were outdated, and the cleaning was not thorough. The closet had a curtain instead of a door! It was the worst Hotel I have ever stayed at. It was absolutely not worth paying 80,000 yen, and I was very disappointed.

  • 2.67
    lynntani

    The staff left a goo...

    The staff left a good impression, but the overall content, including meals, was disappointing. It felt not worth the price.

  • 1.40
    りこriko

    This was my first ti...

    This was my first time staying here. I was aware that the building is older, but I was surprised to find a lot of black mold on the bathtub curtain and bathroom wall tiles. Additionally, when I washed my hands at the sink immediately after entering the room before using the toilet or bath, there was an unusual noise from between the toilet and bathtub area, and some water seemed to bubble up. Since it didn’t spread significantly, I didn’t contact the front desk about it. The amenities were minimal, with tissues only available at one spot by the sink, no power outlets by the bedside, and dust visible on the desk. It’s possible that this situation was specific to my room; however, as I had high expectations for a Hilton-branded accommodation, I must admit that I felt disappointed.

  • 2.50
    さわりんご

    It was disappointing in many ways...

    Check-in took a considerable amount of time. Since the reservation was made online, I felt it could have been handled more efficiently. After a long wait to check in, I finally entered the room only to notice dust on the closet floor. There was also a lot of dust around the provided slippers, which made me question whether the room had been properly cleaned. Additionally, there was very little toilet paper left with no extra stock available, so I had to call for replenishment myself. Considering that the price was higher than usual due to an idol concert, it was quite disappointing overall.

  • 3.83
    5ami

    Perfect for attending live events at PayPay Dome!

    Thank you for staying with us. We are glad to hear that you and your wife enjoyed your stay while attending the live event at PayPay Dome. 【Room & Amenities】 This time, we stayed in an "Executive King" room. The room was spacious enough for two people, but it was disappointing that the amenities were not fully stocked. This might be due to accommodating many international guests. 【Service】 Although we have stayed here multiple times, the check-in process still takes longer than expected, which is unfortunate. 【Onsen & Bath】 The bathroom in the room lacked a shower space when staying in a twin setup, which was quite disappointing. 【Facility】 While some parts of the facility feel slightly dated, overall satisfaction remains high. However, noticeable vacancies among tenants were a downside. 【Dining】 Breakfast at the Executive Lounge had some service issues such as missing cutlery at times. Dinner was not included in our plan; however, we thoroughly enjoyed a delicious course meal at "Boukairou." 【Overall Satisfaction】 Overall, we were very satisfied with our stay! It was incredibly convenient to return to our room after purchasing live event merchandise and rest before heading back out for the concert—almost like having a private backstage area! We look forward to staying here again during future events at PayPay Dome!

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  • 4.33
    ベーブ大谷

    Thank you for your kind reception!

    The male receptionist provided excellent service, accommodating our requests with great hospitality, making the start of our trip very pleasant. Thank you. Additionally, the breakfast was upgraded and tasted even better. It was a bit disappointing not to be on the dome side, but we look forward to our next stay!

  • 5.00
    lico

    Thank you for your patronage.

    I stayed here as I had business nearby. The front desk kindly upgraded my room and provided a fruit service, which made my stay exceptionally pleasant. The streamlined front desk process allowed for smooth movement, and I enjoyed a leisurely breakfast with an extensive international menu. It inspired me to visit Hilton locations across the whole country. Thanks to your hospitality, I had a fulfilling trip. Thank you very much!

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  • 1.00
    ひでちゃんみ

    How can we improve?

    First, check-in takes unnecessarily long. The bell captain desk is slow. Notably, there is no guidance to the Room. In the lounge, meal cleanup is very slow, causing poor turnover. Cold rice balls are left out for a long time. There are no cotton swabs in the Room. The hairdryer is on par with a business hotel. All female staff at the front desk have dyed brown hair.

  • 4.83
    ベーブ大谷

    Breakfast is fresh and delicious!

    The breakfast was very fresh and delicious. Although I expected cold ingredients from a buffet, everything was warm, freshly made, and abundant. I had noticed the breakfast improved around spring this year, but during my recent stay, it was even better. I'm looking forward to the next opportunity!

  • 2.50
    namizo-

    Far, expensive, low water pressure

    The location is far from the center and inconvenient. The cost exceeds 30,000 yen per person without meals. The water pressure in the shower is low, making it difficult to wash quickly. On top of that, the body soap was empty. I had to step out of the bathroom while soaking wet to grab hand soap from the sink as a substitute. Both the facility and service are comparable to a budget business hotel. I stayed here because I had no other choice this time, but otherwise, I would not choose this accommodation.

  • 3.50
    tomtom999

    Room Facilities and Amenities

    There are no power outlets or USB ports by the bedside, making it very inconvenient to charge mobile phones or electronic devices. Please consider installing power outlets near the bed. The amenities in the bathroom are not sufficient. At a Hilton, more amenities should be provided without cost-cutting. For example, offering single-blade razors is unacceptable. Even Business Hotel APA Hotel provides better quality and more comprehensive amenities.

  • 3.67
    スノーアキ

    First Trip to Fukuoka

    I couldn't figure out how to request amenities. My wife was troubled because they weren't provided. It would be helpful if there were clear instructions, even via a QR code. The explanations might generally lack clarity. Even when I accessed the QR code link, the instructions were hard to understand for me. Other than that, the location exceeded my expectations and we enjoyed our stay.

  • 4.83
    8セイショウ

    Breakfast is excellent.

    I stayed for one night on the Executive Floor after a long time, and as always, it was excellent. The breakfast selection at Hilton Fukuoka is extensive, and everything I tried was delicious and satisfying! I also used the lounge again this time, which was fantastic as always. Although late check-out should have been available until 13:00, it was only until 12:00 (unfortunate). I had hoped for a room upgrade but didn’t hear anything about it (perhaps no rooms were available). Hilton Fukuoka Sea Hawk is truly exceptional every time I stay!

  • 4.33
    なーらんど

    A Fukuoka Trip Perfect for a Proposal

    We stayed here during our trip to Fukuoka, which was also for a proposal. The staff kindly accommodated all our requests in advance, making it a fulfilling stay. The room was a suite with an advanced jacuzzi, and the decorations we requested were perfect. On the downside, I felt that the temperature of the sauna in the rock bath was low. It would have been better if the water pressure of the shower in the guest room was stronger and covered a wider area. Also, as is common with most hotels, improving the quality of shampoo and conditioner would be great. Other than that, there’s nothing to complain about. It became a wonderful memory for us. Thank you very much!

  • 3.00
    しっぺ12

    The lounge was underwhelming.

    This time, I stayed in a room on the floor with lounge access, but the lounge was smaller than expected and not as impressive compared to other hotels. It would be nice if beer, wine, and other alcoholic beverages were available after check-in. As for the bathroom, it would be great if the bath and toilet were separate. Perhaps it's time to consider renovating the water facilities...

  • 5.00
    いち＋いちくん

    Thank you.

    Always enjoy a comfortable stay with us.

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