รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

(จังหวัดฟุกุโอกะ/โมโมจิฮามะ　มิซูโฮะ เพย์เพย์โดม ฟุกุโอกะ) [ทั้งหมด 1052 ห้อง]
คะแนนรวม
3.75
(129)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.67
  • สิ่งอำนวยความสะดวก
    3.79
  • การบริการลูกค้า
    3.90
  • อาหาร
    3.97
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.42
  • ความพึงพอใจ
    3.75
1.40
りこriko

This was my first ti...

This was my first time staying here. I was aware that the building is older, but I was surprised to find a lot of black mold on the bathtub curtain and bathroom wall tiles. Additionally, when I washed my hands at the sink immediately after entering the room before using the toilet or bath, there was an unusual noise from between the toilet and bathtub area, and some water seemed to bubble up. Since it didn’t spread significantly, I didn’t contact the front desk about it. The amenities were minimal, with tissues only available at one spot by the sink, no power outlets by the bedside, and dust visible on the desk. It’s possible that this situation was specific to my room; however, as I had high expectations for a Hilton-branded accommodation, I must admit that I felt disappointed.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 6/12/2025～
  • 1 คน 1 ห้อง
  • Hilton Double Room (Non-Smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Riko, Thank you very much for choosing Hilton Fukuoka Sea Hawk. We sincerely apologize for the discomfort caused by the bathroom cleanliness, Facility issues, lack of amenities, and dust in the guest room despite your anticipation of enjoying the Hilton brand. The black mold in the bathroom and abnormal noise from plumbing are unacceptable issues, and we deeply regret them. We will immediately strengthen our inspection and cleaning systems to address these concerns. Additionally, we will take your feedback regarding amenities and power outlet placement into consideration for future service improvements and room renovations. We truly appreciate your valuable feedback. Our entire team is committed to ensuring a more comfortable stay during your next visit. We look forward to welcoming you back in the future. Sincerely, [Your Name] Hilton Fukuoka Sea Hawk

ดูรีวิวทั้งหมดของHilton Fukuoka Sea Hawk