힐튼 후쿠오카 시 호크 투숙객 리뷰 및 후기
- 객실 및 어메니티3.66
- 시설・설비3.79
- 접객・서비스3.91
- 식사3.96
- 온천・목욕3.40
- 만족도3.74
This was my first ti...
This was my first time staying here. I was aware that the building is older, but I was surprised to find a lot of black mold on the bathtub curtain and bathroom wall tiles. Additionally, when I washed my hands at the sink immediately after entering the room before using the toilet or bath, there was an unusual noise from between the toilet and bathtub area, and some water seemed to bubble up. Since it didn’t spread significantly, I didn’t contact the front desk about it. The amenities were minimal, with tissues only available at one spot by the sink, no power outlets by the bedside, and dust visible on the desk. It’s possible that this situation was specific to my room; however, as I had high expectations for a Hilton-branded accommodation, I must admit that I felt disappointed.
- 객실 및 어메니티1
- 시설・설비1
- 접객・서비스3
- 식사－
- 온천・목욕1
- 만족도1
- 2025. 12. 6.～
- 1명 1개
- Hilton Double Room (Non-Smoking)
- 식사 불포함
시설에서의 답장
Dear Riko, Thank you very much for choosing Hilton Fukuoka Sea Hawk. We sincerely apologize for the discomfort caused by the bathroom cleanliness, Facility issues, lack of amenities, and dust in the guest room despite your anticipation of enjoying the Hilton brand. The black mold in the bathroom and abnormal noise from plumbing are unacceptable issues, and we deeply regret them. We will immediately strengthen our inspection and cleaning systems to address these concerns. Additionally, we will take your feedback regarding amenities and power outlet placement into consideration for future service improvements and room renovations. We truly appreciate your valuable feedback. Our entire team is committed to ensuring a more comfortable stay during your next visit. We look forward to welcoming you back in the future. Sincerely, [Your Name] Hilton Fukuoka Sea Hawk