Ulasan & Kesan Tamu Hilton Fukuoka Sea Hawk

(Prefektur Fukuoka/Momochihama　Mizuho PayPay Dome Fukuoka) [Total 1052 Kamar]
Skor Keseluruhan
3.74
(133)
  • Kamar & Fasilitas
    3.67
  • Fasilitas
    3.80
  • Layanan Pelanggan
    3.87
  • Makanan
    3.96
  • Mata air panas・Pemandian
    3.41
  • Kepuasan
    3.74
  • 2.83
    senaciao

    One-hour check-in.

    Even though I requested early check-in, I still had to wait an hour to check in, which made it pointless. Even considering it was a holiday period, I have concerns about the front desk’s handling of the situation.

  • 5.00
    M M

    Refresh and Enjoy Some Me Time

    I stayed at the Hilton Seahawk next door while watching the Hawks championship ceremony. Even though it was Silver Week and the Accommodation was very busy, they handled my early check-in registration, I spent time at the nearby Facility until it was time, and then check-in went smoothly. I was able to refresh in a different atmosphere than usual, including soaking in a rock bath. As always, the front desk and restaurant staff were excellent, so I could enjoy my meal and check out comfortably.

  • 2.00
    あっくん888

    Check-in is extremely crowded, so long waits are to be expected.

    During the long weekend around September 20, I had to wait for hours just to check in. As of 5:30 PM, the estimated wait was over 1 hour and 30 minutes—it felt like lining up for a popular attraction with a 120-minute wait. I couldn’t take it anymore and went out, but there’s nothing around here, so I went all the way to Nakasu to kill time. When I came back at 9:00 PM thinking it would be fine, there was still a 40-minute wait for check-in. It’s the usual “Gold members can check in right away” situation while regular members are left waiting endlessly. If you’re forced to spend hours just checking in at such an inconvenient location, it ruins what should be an enjoyable trip. They charge a decent amount too, so for the same price I’d strongly recommend staying at a more convenient Hotel in the city. This has become a Hotel I never want to stay at again. I truly feel sorry for the kids who have to wait. Everything is unbelievably slow— even after finishing with one guest, they don’t call the next person and instead keep typing away on the computer. Breakfast was similar: plenty of empty seats, yet they still made us wait unnecessarily before seating us. Since this is Fukuoka, I expected mentaiko, but breakfast had no Hakata feel at all. I honestly don’t understand why this Hotel gets such high ratings.

  • 4.33
    みっさく

    We had a great time.

    We ended up staying here at short notice as well while sightseeing with our son’s family. The front desk staff member was from overseas, but spoke fluent Japanese and kindly acknowledged our long journey, making check-in pleasant. The other staff were also very attentive—it really felt like a long-established Hotel. Breakfast was delicious, and we ate far too much. The Room shows its age and the door was a bit hard to close, but overall it was fine. There aren’t many amenities, but we knew that in advance, so it wasn’t inconvenient. There are also commercial facilities nearby, which was very convenient. If possible, we would be completely satisfied if the shuttle bus could run on weekdays as well. Thank you for the wonderful memories with our grandchild.

  • 2.33
    McGarrett

    Executive Floor Lounge?

    First, I requested the “Hitotoki” amenity for two women in advance by email. The reply said, “We will prepare ‘Hitotoki’ for two guests in your Room,” but in reality there was only enough for one person. The executive lounge felt less satisfying than those at other hotels and did not meet my expectations. At check-in, I was told, “Please wait a moment,” so I waited. However, the staff at the counter next to me were not doing anything, so I moved to that counter and completed the procedure. Instead of telling me to wait, they should have guided me to the available counter next door. This was after I had already been kept waiting for a while. I asked for ice to be brought to my Room, but it took more than 30 minutes. On top of that, a foreign staff member delivered it silently while holding a mobile phone in one hand—I was stunned. No words! Phone in hand! I have never seen Hotel staff like this before! At checkout, a foreign female concierge who spoke fluent Japanese provided very polite service. That was the only good part.

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  • 3.83
    はとや靴店

    No slippers are prov...

    No slippers are provided in the Room, and the loungewear/nightwear looked so worn that it seemed secondhand—it wasn’t properly pressed and was slightly yellowed.

  • 4.00
    黄色い式部

    Relive the excitement of the live show!

    We stayed here after a concert at the adjacent Fukuoka Dome! It wasn’t crowded and was very comfortable. We stayed on a high floor, and we could choose between a dome-side view or a Fukuoka Tower-side view, so we chose the dome side to savor the afterglow of the show. The night view was beautiful! However, since it faces east, it was hot from early morning the next day—if it were midsummer, the tower side might have been better… Breakfast was buffet-style in a huge atrium restaurant. Perhaps because there were many international guests, there was a wide variety of dishes. We even had Hakata ramen in the morning! Maybe my expectations were too high, but for the price it felt just okay. The rice porridge was watery and the coffee tasted weak, so I rated it a bit harshly… In any case, this is an enormous Hotel! Hotels in Fukuoka are generally pricey, but I definitely think this Hotel is worth staying at!

  • 4.67
    コスモス0013

    The buffet was delicious.

    Lately, I’ve been using Hotel dinner and breakfast buffets most of the time, and I was very satisfied here because the local ingredients and themed dishes were carefully prepared. It was also nice to be able to see the PayPay Dome from the Room.

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  • 4.67
    M M

    Before the typhoon arrives...

    Because Typhoon No. 9 was forecast to approach Okinawa, we moved our stay up by one day and were accommodated. We arrived early for dinner at the restaurant as well, and they kindly took care of us, so we were able to eat plenty at a relaxed pace. Thank you to the staff for your excellent service. From the next day, we enjoyed watching baseball and visiting the adjacent shops, spending a leisurely time and enjoying a different atmosphere with no stress. We will stay again, and we look forward to seeing you then.

  • 3.00
    月と星と太陽

    It was my first stay in a while.

    The shuttle bus between Tojinmachi Station and the Hotel arrived about 50 minutes late, which was exhausting while waiting. I stayed in a dome-side Room, but the window glass was dirty, so I couldn’t fully enjoy the view. The bathroom trash can made a loud clanging noise when opening and closing, which was unpleasant. The staff were friendly overall, but the check-in process felt a bit careless. I would have appreciated guidance on where the breakfast venue is, where the elevators are, and how to get to the dome. The breakfast buffet had a good variety and selection. One concern was the rice—the cooked rice didn’t taste very good.

  • 2.00
    血行促進抜け毛を防ぐ

    An arrogant, complacent attitude toward guests is unacceptable.

    I stayed in a different Room from my friends while we attended an exhibition game. However, there was a very long line at the front desk from the moment of check-in. There was no visible effort by the Hotel to fix the situation, and no explanation to the guests waiting in line. The service felt as if they were saying, “If you stay at Hilton, it’s only natural to wait.” I ended up waiting in line for a little over an hour. This kind of poor response would be unthinkable at Hotels in Tokyo. The Room also had not been properly cleaned—there were hairs and lint scattered on the bed and in the corners of the bathroom. It felt like I had been assigned a Room that hadn’t been used for a long time. After checking into the Room, I missed my chance to request a change due to needing to go watch the game, and it ultimately felt like I stayed at a Hotel that was simply expensive for what it offered. I will not return.

  • 4.00
    櫻葉

    The view is great.

    Since there was a live event, I understand that the Accommodation Fee would be higher. However, the amenities were limited to a toothbrush, a hairbrush, and cotton swabs. Hmm. Perhaps there was a note in advance about the amenities. The bathroom has a great view, but it had a silver step-on trash can like the kind you might see in a hospital or school nurse’s office. Hmm… At least a standard trash bin would be appreciated. That said, as an event attendee, I was grateful to have been able to stay. The bar I reserved additionally had an amazing view, and the cocktails were delicious! The snacks and light meals were also tasty and stylish. I’d love to visit again. Thank you for the five colorful macarons. It was a lovely gift.

  • 5.00
    Kkki3221

    Although it’s a bit ...

    Although it’s a bit away from the city center, the ocean view makes it a great location. The business desk is a big plus for work trips, and there’s a convenience store inside the Hotel—excellent overall usability. Taxis are always waiting at the entrance, so it’s easy to get one even on rainy days. The breakfast buffet costs 3,600 yen. As you’d expect from a huge Hotel with over 1,000 rooms, the dining area is extremely spacious. It does get crowded, but with high ceilings it still feels open and airy. Breakfast buffet highlights: Tonkotsu ramen → In Fukuoka, having this instantly boosts satisfaction regardless of what else is on offer. Some Hotels do self-serve ramen, but here it’s cooked to order in a yatai-style stall. Bibimbap station → I wondered why bibimbap in Hakata, but it may be because there are many tourists from Korea. If you like spicy food and Korean cuisine, it’s fantastic. There’s also Hotel curry—either way, you’ll end up eating plenty of rice in the morning. Kyushu local side-dish corner → More vegetable-focused overall. I didn’t try much since many items weren’t really my style, but it’s perfect if you want to sample Kyushu regional dishes.

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  • 4.67
    M M

    Hawks Season Opener

    I stayed for two nights and three days while watching the Hawks’ season opener. It was as crowded as ever at check-in, but since I had completed online check-in in advance, everything went smoothly. Thank you to the staff member who assisted me. Thank you as well for seating me at my preferred table in the restaurant. I truly appreciate the staff’s support, right through to guidance for the shuttle bus after checkout.

  • 5.00
    Kotomi Hamada

    It was amazing!

    This was my first stay, and the Japanese-style room on the 6th floor was incredibly comfortable. It was perfect for our two-generation family trip. We also enjoyed the large public bath on the 7th floor as many times as we liked at no extra charge. Breakfast was a buffet in a lovely restaurant with an open atrium and a ship-inspired design, and everything was delicious—especially the fluffy shumai, which were outstanding.

  • 2.33
    ミコリーヌ

    The bathwater was lukewarm.

  • 4.50
    マロン大好き

    The hospitality was impeccable.

    I recently stayed here with my daughter. I had informed you by email that she is pregnant, and you were considerate at check-in, allowing us to check in smoothly. After checking in, we were able to relax in our Room right away, and we truly appreciate it.

  • 2.67
    伊勢志摩観光

    Dissatisfaction with trouble response

    Stayed on January 7th and 8th, 2026. Due to a scheduled annual power outage inspection the day before, there was equipment trouble that prevented room keys from being issued. Since room keys were unavailable, staff with a master key had to accompany guests to their rooms. This was inconvenient, especially for those staying on the club floor who needed assistance every time they returned. Additionally, without a room key, the electricity in the room could not be activated. This resulted in an unheated toilet and bidet being unusable and spending time in a dimly lit room. After filing a complaint, staff provided a key solely for turning on the electricity in the room. By nighttime, room keys were finally issued along with an apology letter acknowledging the inconvenience caused. However, at the paid café within the accommodation, credit card terminals had been reset due to system issues. As part-time staff did not know the password required for reactivation, payment processing took considerable time. During sleep hours at night, there was a recurring ticking sound near the bedside which made it difficult to rest properly. Overall, this stay was far from comfortable and left me very dissatisfied.

  • 3.67
    山下1234

    The rooms are satisfactory.

    The guest rooms have a great location and are very satisfying. However, the breakfast menu was lacking in variety and taste compared to other hotels in the same price range. The staff at the breakfast venue had few smiles and lacked hospitality. I visited the sushi restaurant on the top floor, which has an excellent location. Unfortunately, a young, tall staff member was unfriendly and placed dishes and drinks with noticeable noise. This left me feeling quite disappointed. While there seems to be a lack of proper training, the guest rooms are excellent, making this hotel suitable for those who can overlook these issues during their stay.

  • 5.00
    カリフォルニアＴ

    Buffet at Sierra

    During the New Year season, there was a line at the breakfast buffet entrance due to high demand. Staff guided each group to their seats individually, but during busy times, allowing guests to choose any available seat might be more efficient. It may be worth considering flexible operations during peak periods. Additionally, when everyone is waiting in line at the buffet entrance, please follow the rules and refrain from cutting in line. Let’s maintain proper manners for a pleasant experience for all guests.

  • 2.17
    レオン6366

    Executive?!

    The Room on the executive floor was small, the furnishings were outdated, and the cleaning was not thorough. The closet had a curtain instead of a door! It was the worst Hotel I have ever stayed at. It was absolutely not worth paying 80,000 yen, and I was very disappointed.

  • 2.67
    lynntani

    The staff left a goo...

    The staff left a good impression, but the overall content, including meals, was disappointing. It felt not worth the price.

  • 1.40
    りこriko

    This was my first ti...

    This was my first time staying here. I was aware that the building is older, but I was surprised to find a lot of black mold on the bathtub curtain and bathroom wall tiles. Additionally, when I washed my hands at the sink immediately after entering the room before using the toilet or bath, there was an unusual noise from between the toilet and bathtub area, and some water seemed to bubble up. Since it didn’t spread significantly, I didn’t contact the front desk about it. The amenities were minimal, with tissues only available at one spot by the sink, no power outlets by the bedside, and dust visible on the desk. It’s possible that this situation was specific to my room; however, as I had high expectations for a Hilton-branded accommodation, I must admit that I felt disappointed.

  • 2.50
    さわりんご

    It was disappointing in many ways...

    Check-in took a considerable amount of time. Since the reservation was made online, I felt it could have been handled more efficiently. After a long wait to check in, I finally entered the room only to notice dust on the closet floor. There was also a lot of dust around the provided slippers, which made me question whether the room had been properly cleaned. Additionally, there was very little toilet paper left with no extra stock available, so I had to call for replenishment myself. Considering that the price was higher than usual due to an idol concert, it was quite disappointing overall.

  • 3.83
    5ami

    Perfect for attending live events at PayPay Dome!

    Thank you for staying with us. We are glad to hear that you and your wife enjoyed your stay while attending the live event at PayPay Dome. 【Room & Amenities】 This time, we stayed in an "Executive King" room. The room was spacious enough for two people, but it was disappointing that the amenities were not fully stocked. This might be due to accommodating many international guests. 【Service】 Although we have stayed here multiple times, the check-in process still takes longer than expected, which is unfortunate. 【Onsen & Bath】 The bathroom in the room lacked a shower space when staying in a twin setup, which was quite disappointing. 【Facility】 While some parts of the facility feel slightly dated, overall satisfaction remains high. However, noticeable vacancies among tenants were a downside. 【Dining】 Breakfast at the Executive Lounge had some service issues such as missing cutlery at times. Dinner was not included in our plan; however, we thoroughly enjoyed a delicious course meal at "Boukairou." 【Overall Satisfaction】 Overall, we were very satisfied with our stay! It was incredibly convenient to return to our room after purchasing live event merchandise and rest before heading back out for the concert—almost like having a private backstage area! We look forward to staying here again during future events at PayPay Dome!

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  • 4.33
    ベーブ大谷

    Thank you for your kind reception!

    The male receptionist provided excellent service, accommodating our requests with great hospitality, making the start of our trip very pleasant. Thank you. Additionally, the breakfast was upgraded and tasted even better. It was a bit disappointing not to be on the dome side, but we look forward to our next stay!

  • 5.00
    lico

    Thank you for your patronage.

    I stayed here as I had business nearby. The front desk kindly upgraded my room and provided a fruit service, which made my stay exceptionally pleasant. The streamlined front desk process allowed for smooth movement, and I enjoyed a leisurely breakfast with an extensive international menu. It inspired me to visit Hilton locations across the whole country. Thanks to your hospitality, I had a fulfilling trip. Thank you very much!

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  • 1.00
    ひでちゃんみ

    How can we improve?

    First, check-in takes unnecessarily long. The bell captain desk is slow. Notably, there is no guidance to the Room. In the lounge, meal cleanup is very slow, causing poor turnover. Cold rice balls are left out for a long time. There are no cotton swabs in the Room. The hairdryer is on par with a business hotel. All female staff at the front desk have dyed brown hair.

  • 4.83
    ベーブ大谷

    Breakfast is fresh and delicious!

    The breakfast was very fresh and delicious. Although I expected cold ingredients from a buffet, everything was warm, freshly made, and abundant. I had noticed the breakfast improved around spring this year, but during my recent stay, it was even better. I'm looking forward to the next opportunity!

  • 2.50
    namizo-

    Far, expensive, low water pressure

    The location is far from the center and inconvenient. The cost exceeds 30,000 yen per person without meals. The water pressure in the shower is low, making it difficult to wash quickly. On top of that, the body soap was empty. I had to step out of the bathroom while soaking wet to grab hand soap from the sink as a substitute. Both the facility and service are comparable to a budget business hotel. I stayed here because I had no other choice this time, but otherwise, I would not choose this accommodation.

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