Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 151Halaman

Although it was my first trip to Gifu and I arrived in the rain with a typhoon approaching, the Hotel was exactly as expected. The views between the Nagara River and Mt. Kinka—worthy of “Tenka Fubu”—along with the Onsen, meals, and wonderful hospitality were all excellent. Inside the Hotel, I even got to meet Nohime, making it an unforgettable trip. I would love to stay again.

I always stay here on the last day of my trip to Okinawa. This time as well, I stayed in the Club Lounge. After checking in at the lounge, I enjoyed a truly luxurious and relaxing time while having an Orion beer. I had a great time at the pool with my children, and with easy access to Kokusai-dori, we also enjoyed shopping and dining. I look forward to staying again next time.

The entrance gate was impressive—I could really feel the history and prestige. Our guest Room was a Japanese-style Room, and it had plenty of space for a family of three. It was also nice that they provided a power strip to make up for the lack of outlets, which is common in Japanese-style Rooms. The service was polite, and the staff were attentive, which left a great impression. The bath was natural Onsen water and felt wonderful, but it did feel a bit limited with only one open-air bath in addition to the indoor bath and sauna. We only had breakfast; being able to choose what we liked from the buffet was great, but compared with other Accommodations, the selection felt somewhat limited. The food tasted good. Overall, I have no real complaints—just minor points—so I’m satisfied. I’d love to stay here again when I visit Kochi.

Thank you very much for a comfortable stay the other day. The Room was very clean, and the staff were courteous and attentive. I was extremely satisfied and would love to stay again. There is just one point I noticed. The TV in the guest Room seems to have a maximum volume limit set at 25, which was perfectly fine for regular TV broadcasts. However, when playing streaming services such as Netflix, the audio is relatively quiet to begin with, so even at the maximum of 25 it did not become loud enough, and I found it difficult to hear clearly. I understand that setting a volume limit is likely out of consideration for other Rooms, so I think it is generally fine as it is. That said, if a guest requests to watch streaming content, allowing the volume limit to be raised slightly only during that stay (if possible) might make things more comfortable for many guests. This is just one suggestion, but I would appreciate your consideration. Although there was one small concern regarding the Facility equipment, overall it was still a very satisfying stay. Thank you again in advance.

Both dinner and breakfast were just right in portion size, variety, and seasoning. Having tatami flooring throughout the building was very comfortable. The entire Hotel was very clean and felt well maintained. The very pleasant gentleman on night duty at the front desk answered many of my questions about nearby sightseeing, which was extremely helpful. The open-air bath in the Room was also very relaxing.

The large public bath was a wonderful amenity. Breakfast was delicious too—I ended up eating more than I meant to.

There were other guests staying in the neighboring rooms, and it sounded lively when walking down the hallway, but at night it was completely quiet and I slept well. I was also satisfied that I could use the beautiful artificial Onsen at night. I usually go to the Onsen the next morning, but I slept so soundly that I missed it. I’ll save it for next time.

I stayed at Yokohama Tokyu REI Hotel! This was my second time! All the staff responded quickly and courteously, and I was able to spend my time here very comfortably. The Room was also very clean, carefully cleaned down to every detail—perfect! There was an earthquake in the middle of the night and I felt a bit uneasy, but there was clear guidance on what to do in an emergency, so I could respond with peace of mind, thinking “I’ll be okay here.” I really felt their attentive care for guests, which was very reassuring. Once again, I had a safe and comfortable stay. Thank you for a wonderful time and great memories! When I come to Yokohama again for fan activities, I would definitely like to stay here.

It was a very comfortable Hotel. Everything is designed to enhance guest satisfaction. The location is great, the room was very clean, nothing was lacking, and the breakfast was excellent. It’s also reasonably priced, which is easy on the wallet. Thank you for allowing me to bring my bicycle inside the Hotel. Next time, I’ll stay not on a solo trip but with my family.

We stayed here on my mother’s 88th birthday during a trip to celebrate her milestone. When I requested a cake in advance, they prepared a wonderful birthday plate, and the staff showed such thoughtful care to make it a surprise. It became a truly special day for both my mother and me. The food was delicious, and dinner was so plentiful we couldn’t finish it all. The breakfast buffet was just as the Reviews said—there was an amazing variety, and it made us excited from the morning. It was also fun just looking at all the little pig decorations throughout the Hotel. I’ll definitely stay here again when I visit Shin-Otsuka. Thank you very much.

With construction starting in September, and since we can only travel on weekdays, this was our last stay of the year. The food, the baths, and the Room were wonderful—and above all, the staff’s hospitality was exceptional in every way. What impressed us most this time was how you remembered what we discussed during our previous stay about how to serve chilled sake, and then made it happen exactly as promised. We were able to enjoy it deliciously right to the very last sip. Your prompt response truly surprised us and made us feel that you are always thinking of your guests. This is a special place for us. We are deeply grateful for this encounter, and we sincerely look forward to seeing everyone again next year.

The staff were polite and had wonderful smiles. There were plenty of amenities, especially skincare products and face masks for women, which were very satisfying. It was fun to have a variety of tea bags available. Having water dispensers on each floor was reassuring. Overall, it made for a great trip. Thank you very much!

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

This is a Hotel I’d always wanted to stay at whenever I visited Lalaport Toyosu. I finally got the chance this time, and I was more than satisfied—the Room was even better than expected, with a great view. The amenities were well stocked, and it was nice to have complimentary mineral water in the refrigerator. The Room layout flowed well, and the bathroom area in particular was very convenient to use. The open view from the bathtub in the Room made it feel especially luxurious and was fantastic. I used the large public bath in the morning; it was clean and spacious, and perhaps by chance it wasn’t crowded, so it felt almost like having it to myself. If I have the opportunity, this is a Hotel I’d definitely like to stay at again.

It was a very convenient location—just steps from Kitahama Station, and you can even walk to Umeda if you take your time exploring the Nakanoshima museums and library along the way. The ceiling-mounted shower was comfortable and convenient since it leaves both hands free. Having bottled water available in the lobby was also very helpful. Thanks to the luggage storage before check-in and after check-out, we were able to fully enjoy three days in Osaka.

Whenever I come to Matsuyama for work, I always stay here. The all-night sauna and Onsen are fantastic! The cool source spring water in the Onsen feels incredibly refreshing. I’m looking forward to my next stay.

I stayed here two years ago and it was amazing. This time, even though it was raining due to back-to-back typhoons, it didn’t matter at all—our stay was wonderful again. I heard the interior was fully renovated about a year and a half ago, and the Room has been updated with a modern feel. It’s stairs up to around the 5th floor, but each step is low, so getting around isn’t difficult. Our two dogs get excited the moment they arrive when they like an Accommodation, and they were thrilled this time as well. They even used the provided toilet just like at home. Since they’re timid, we didn’t use the dog run. I tried three Onsen baths, and all of them were perfect—the temperature was just right. The food is simply outstanding. The sashimi is expertly prepared, and there’s more than enough overall—I couldn’t finish everything. I especially love how Shiki no Kura serves abalone, and it was truly delicious again this time. Even compared with top Hotels and Ryokan across The whole country, this place ranks among the best. Breakfast was also excellent: a selection of side dishes that anyone would enjoy paired with rice cooked in a clay pot. The staff’s guidance and conversation were great, as were their thoughtful touches in the Room. After breakfast I took a nap and checked out at 11:00—honestly, I relaxed even more than my dogs did. The building itself does feel old in places; when I wiped the floor it came up dirty. But everywhere has something these days due to staffing shortages, so it didn’t bother me. If I had to mention one thing, it would be that prices fluctuate quite a bit during Kawazu cherry blossom season and other peak times. If it were always reasonably priced, I’d make this my regular go-to (laugh). I will definitely be back again.

Although I arrived earlier than planned, I truly appreciate that you prepared my Room for me. It allowed me to take my entrance exam calmly. The bus schedule to Kanazawa University was also posted in front of the lobby counter, which was very helpful. Thanks to you, I passed.

We stayed in a detached guest room with an open-air bath, and the Facility, bath, hospitality, and meals were all excellent. The Japanese garden is also beautifully maintained—truly an outstanding Accommodation. It is well worth spending a little extra to stay here.

The location is convenient for getting anywhere, and the front desk staff were very kind and helpful. This was my second stay, and I would like to stay here again when I visit Kobe.