전국 × 고객 서비스 평가가 높은 호텔·료칸 - 151페이지

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

I stayed for one night during the first half of Silver Week. Due to an unfortunate heavy rain warning, I ended up extending my stay (there were occasional power outages, but service was restored quickly), and I was able to enjoy my Hotel stay with my dog without any issues. If I had to mention one thing, the indoor dog run felt like an outdoor shed and seemed a bit old, so I didn’t feel like staying there for long. I would have preferred a brighter indoor space with a cleaner feel. However, the staff were kind and spoke to me warmly, which made me feel very comfortable. The meals were excellent and I was very satisfied.

We stayed as a couple for one night with breakfast included. The twin room was very spacious and clean. The large public bath allowed us to relax, and the breakfast was delicious, making our stay very enjoyable.

The ocean view with a jacuzzi was amazing! We were also able to have a BBQ for an additional fee on the day, and best of all, we didn’t have to wash the dishes we used, which made things so easy. They even had salt and sugar, and it was great to find Takamura Coffee from Awaji. The kitchen was well equipped too—we were very satisfied. It’s close to the sightseeing spot Keino Matsubara, so be sure to visit.

Check-in was smooth with card payment.\nThe room was clean and comfortable, and the amenities were excellent—good quality and not cheap-looking.

The room was clean, the amenities were well stocked, and it was great that hot drinks were available for free—overall, it felt like excellent value for money.

We stayed here for a mother-and-daughters trip (three of us) to celebrate my mother’s 90th birthday. We were also impressed that three beds were set up side by side. All the in-Room meals were delicious, and we enjoyed the dishes inspired by Mt. Fuji throughout—beautiful to look at as well. We could even see Mt. Fuji from the open-air bath in our Room, and we had a truly luxurious time. They also gave my mother a gift for her 90th birthday, which deeply moved us. My mother was thrilled, and it became a wonderful, unforgettable celebration.

This was my first time trying ramen. They offered salt and soy sauce flavors, and I chose the soy sauce. The portion size was just right, and it was very delicious. It was also a big help that my friend could leave our luggage before check-in. If I have the chance, I would like to stay again next time.

I chose this place because the breakfast looked appealing. The Room was on the top floor and close to the bath, so I was very satisfied. As the Reviews said, you need to go early for breakfast or you’ll have to wait in line, but the food was delicious. The bath was a bit disappointing due to the crowds, and the changing area was small, so we had to take turns getting changed.

We stayed as a family with children, split across three Rooms. During Silver Week, many people were heading to Kinosaki Marine World, and since there is only one road to the parking area, there was severe traffic congestion. Even though we were nearby, we couldn’t move forward for a while and were worried about what would happen. Later, thanks to staff guidance, we were able to reach the front of the Hotel and felt relieved. At that moment, I truly felt glad we had made a Reservation at Kinparo. For dinner, they prepared a private dining Room so all three families could eat together. Even with small children moving around, we didn’t have to worry about disturbing other guests, and we could enjoy our meal at ease. Our child had an accident during the meal, but the staff handled it kindly and professionally—we are very grateful. The Room was spacious, and it was comfortable to relax in the Tokijiku Lounge and visit The Walrus Club as well—the open spaces made for a very pleasant stay. The view from the Hotel was wonderful, and all of the staff provided courteous service. We would love to stay again. Thank you very much.

We stayed in a detached annex. The website said “indoor bath type,” and there were no photos, so we expected a regular bath—but it pleasantly exceeded our expectations. I really think you should post photos of that bath on the website! We originally planned to use the open-air bath, but ended up using the in-room bath the whole time (lol). Also, I believe it was fully booked, yet while we were in our Room we couldn’t hear any voices or noise from other guests at all. You can definitely feel its age, but as a Ryokan it had everything we were looking for. Both dinner and breakfast were delicious and very generous in portion size. In particular, I made a Reservation for the half steamed chicken at dinner and it was quite an experience (in a good way). From the website photos I (wrongly) imagined a bone-in thigh, but it truly was “half.” It was very tasty, but you’ll need to save room in your stomach (especially women). When we asked, they even prepared the leftover steamed chicken so we could eat it in our Room! All staff members were wonderful—everyone was pleasant and welcoming. This quiet mountain Ryokan fulfilled everything I wanted: simply enjoying the Onsen and great food. Thank you very much.

The quality of the Hotel is good, comparable to other Comfort Hotels. For breakfast, I enjoyed the local dish Torigobo (chicken and burdock). Breakfast times are assigned by ticket, so I appreciated being able to eat quietly. The day after my stay, I headed out to sightsee in Hagi. The bus terminal is nearby, which is very convenient.

Many of the staff were older, but they seemed very comfortable with guests and spoke to us in a friendly, casual way, which made me happy. The tempura chef is 72 years old!! You’d never guess it from how skillful and efficient he is. I was really impressed. I’d love to visit again.

I stay here whenever I visit Nagano. It’s very convenient as it is directly connected to the station. After I requested a buckwheat husk pillow once, they have thoughtfully placed one in my Room ever since without me having to ask. They often have my Room ready and let me in without making me wait until check-in time, which is very helpful. Thank you as always.

The front desk staff were very pleasant and welcoming.\nWe stayed in a Deluxe Twin Room.\nHowever, the seat of the desk chair in the room was dirty, and I didn’t feel comfortable sitting on it.\nBreakfast was very delicious.\nI would like to stay here again.

The food was delicious, which was great.

The rainy early-summer weather had me feeling down, but the front desk staff’s courteous service lifted my spirits. It was a shame that there was almost no view from the room window. Breakfast didn’t offer a wide variety, but the rice was excellent and the side dishes were surprisingly delicious. One disappointing point was the smell of the shower curtain… Maybe it can’t be helped during the rainy season?

This Hotel is directly connected to Iyotetsu Matsuyama-shi Station, which was convenient since I planned to take an express bus the day after my stay. The Room and the large public bath were both very clean and well maintained. I also enjoyed the breakfast, which included local specialties (Uwajima-style sea bream rice and five kinds of mandarin orange juice). Since I enjoyed Onsen at Dogo Onsen Honkan, I only needed a place to stay and a good breakfast, so I was very satisfied and felt it offered great value for money.

I stayed here for a live event trip, and the Hotel was conveniently located between Tobu-Utsunomiya Station and the venue. It was close to both the station and the venue, which made getting around very easy. The Hotel itself may be a bit old, but it was well cleaned and I had a comfortable stay. I was also happy that the shower head was a ReFa, though the water pressure was slightly weak, which was my only disappointment. I would like to stay at this Hotel again when I visit Utsunomiya!

It was a wonderful, impeccably clean Room that made us think, the moment we stepped in, “We want to come back.” The open-air bath in the guest room was delightful both at night and in the morning, as we could relax while enjoying the ocean view. Meals were served separately for each party, giving a private feel and allowing us to take our time and enjoy everything. It was an extremely comfortable Accommodation that we would definitely love to visit again.