Grand Mercure Lake Hamana Resort & Spa 투숙객 리뷰 및 후기 - 14페이지

(시즈오카현/하마마츠시) [전체 369개 객실]
종합 점수
3.98
(1290)
  • 객실 및 어메니티
    3.90
  • 시설・설비
    3.91
  • 접객・서비스
    4.00
  • 식사
    4.07
  • 온천・목욕
    4.07
  • 만족도
    3.97
  • 3.00
    どうもさんだったりします
    게시일: 2025. 2. 21.

    Something is missing.

    The buffet for dinner and breakfast is delicious, so we highly recommend including it in your stay. Beer, wine, and other alcoholic beverages are available as self-serve and unlimited. The sauna is small but enjoyable. Some locker keys have numbers that are difficult to read, so it might be a good idea to check all the numbers beforehand. I also encountered a key with unreadable numbers and had to open lockers in approximate locations. The mirror in the Room was old and not very clean, and the sofa had noticeable cigarette burn marks. It might leave a better impression if these items were removed altogether. Since the property has both well-maintained shared areas and some older sections scattered throughout, guests who prefer staying in modern Rooms may want to avoid choosing those from the Classic series.

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  • 1.00
    ホテル探しはむずかしい
    게시일: 2025. 2. 18.

    A hotel completely different from the impression received online.

    Most of the dinner buffet consists of frozen food. There is almost no evidence that the dishes were prepared from scratch. Honestly, I could only eat white rice. Not only was there no one to serve, but there were hardly any hotel employees around. Cost-cutting on labor is evident everywhere. Additionally, there are no cleansing or facial wash products in the bath area. Towels must be brought from your room. Amenities like lotion and emulsion are not placed in front of mirrors like other ryokans; only a hairdryer and hand soap are provided. Furthermore, after getting out of the bath, my skin became extremely itchy. The hotel was significantly different from what was advertised on the internet and IKYU site beforehand; it was terrible. I always used IKYU site to avoid such hotels, but this stay has diminished my trust in IKYU site's recommendations as they had endorsed this place.

  • 2.00
    なすび_01
    게시일: 2025. 2. 17.

    It was disappointing.

    Everything was disappointing. During check-in, meals, and the lounge, everything was too crowded. There were no measures taken to disperse people during peak times. The lounge is only open for a limited time. I think the hotel's capacity planning for the number of guests is completely off. There were no facilities that I thought were particularly good, which was quite disappointing. Only the response from the shuttle service staff was good. Other guests on the shuttle bus also said they wouldn't repeat their stay, and I completely agree with them.

  • 2.83
    とらさんsata
    게시일: 2025. 2. 15.

    Even the same Grand Mercure can differ depending on the location.

    The other day, I stayed at the Grand Mercure on Awaji Island and had a great experience, so I decided to try another place and chose Lake Hamana. I was looking forward to the meals, but compared to Awaji Island, it seemed like there were cost cuts? It was disappointing. For example: - Salmon Benedict went from 2 pieces of bread and 2 pieces of salmon to 1 piece of bread and 1 piece of salmon - The smoothie was noticeably thin - There was no monaka sushi (only the monaka skin) - No shabu-shabu - The Mont Blanc dessert was small - The sashimi portions were small - The soft serve ice cream tasted bland There are also other minor details. Perhaps the Hotel is intentionally cutting costs? It was disappointing.

  • 4.33
    snow garden
    게시일: 2025. 2. 13.

    The meals are excellent.

    We enjoyed the buffet for dinner and breakfast. The live kitchen offered everything from meals to sweets, with a wide variety of local products and specialties lined up, making us smile as we chose what to try. Every dish was very delicious. The cream puff filled with cream on the spot had a perfect combination of crispy outside and creamy inside. The cream was also delicious and really good. Although our stomachs couldn't keep up, there were still more things we wanted to eat (laughs).

  • 2.83
    あらら12345
    게시일: 2025. 1. 30.

    I was able to relax and enjoy while admiring the nature.

    Overall, my impression is that it was neither particularly good nor bad. The entrance and hallways are spacious, giving a luxurious feeling. The breakfast tomatoes were exceptional. They were truly delicious.

  • 5.00
    クリスタルツアー
    게시일: 2025. 1. 26.

    Very good Hotel.

    Above all, the staff's response was excellent. Of course, I was also satisfied with the Room and the large public bath. When I asked the staff for a paper towel during the meal, they provided it immediately. In other Mercure hotels, they were usually available in the dining area, so is this a cost-cutting measure? I would like to stay here again when I come to Hamamatsu. Thank you very much.

  • 4.00
    nお
    게시일: 2025. 1. 25.

    Weekday Trip

    Stayed in a classic twin on Fridays and Saturdays in January The Room is not spacious but sufficient for resting and sleeping Enjoyed the large bath with indoor bath, open-air bath, and sauna The quality of all dishes at the breakfast and dinner buffet, starting from the salad vegetables, was high and very satisfying The only disappointment was that the pickled ginger that came with something had a chemical smell, ruining the dish It was a Hotel that made me want to visit even without sightseeing

  • 3.00
    オスカル76
    게시일: 2025. 1. 12.

    If you prioritize cost performance

    The cost performance is quite good. However, there was a long line at the buffet venue, and I waited for 10 minutes at night and 30 minutes in the morning. I didn't like that the snacks and nibbles in the lounge, which are supposed to be scooped with a ladle-like utensil into paper cups, were being taken by children with their bare hands. On the positive side, the guest room was very clean. Also, the staff were courteous and nice.

  • 3.50
    チャーさん9
    게시일: 2025. 1. 10.

    First experience

    It was my first time welcoming the New Year at a large-scale Hotel, and I was surprised! The meals were served in three shifts, and the dishes were constantly replenished, which was great. I wished there were a few more local specialty menus.

  • 1.00
    マッカーサー96
    게시일: 2025. 1. 6.

    It was the worst I've ever experienced.

    First of all, there's a line everywhere. There's a line everywhere. The elevator doesn't come. It just doesn't come. It was inconvenient to the point of being ridiculous. Free lounge? Can't drink because of the line. The Onsen is too crowded and unsanitary. Almost no amenities. The line for check-in is abnormal. I've used various Hotels across the country, but it's the first time I've seen such a long line. It took an hour just to check in. When I looked at the Review again, there were similar comments before, but it hasn't been improved. I'm quite dissatisfied. The buffet is too crowded to eat as I want. Also, it's just the usual food. Yukai Resort is still better. I hope they make a considerable effort. It's disappointing because I had trusted IKYU.com until now. Please don't rank such Hotels highly.

  • 4.33
    ぴのーぴの
    게시일: 2025. 1. 6.

    It was crowded due t...

    It was crowded due to the New Year period, but with the queue system in place, the waiting time was minimal. I think it would have been better if there was a signature dish at the live kitchen of the dinner buffet. Overall, I had a comfortable stay.

  • 4.50
    ねこのかず
    게시일: 2025. 1. 3.

    This is the first time I've been to such a crowded Hotel. But the food is amazing!

    Stayed on Saturday, December 28th. As a Diamond member, I checked in at 2 PM. I was informed that drinks would be available in the lounge from 3 PM, so I went to the lobby, which was very crowded. The lounge was overflowing with people, and the lobby was filled with people checking in. Nevertheless, I managed to secure a chair and table along the hallway and was able to enjoy one drink. Then, dinner. It was also very crowded. I had reserved the 6:30 PM slot, but when I went down at 6:15 PM, it was again very crowded. I was able to get in quite early, so I went for shabu-shabu, but after I lined up, it became very crowded again. With only two pots available, it seems to create a line. If there were three, I think it would prevent long lines. However, the food was delicious. Then, breakfast. The guide mentioned that 7 to 8 AM is the busiest time, but since you can register your turn like at a family restaurant, it might be best to check in advance. Also, the Eggs Benedict, which you can't eat without lining up, was very delicious. There are pancakes in the same line, but if the pancakes are already cooked and placed, it might be better to put them in a different space where anyone can take them. When you line up for pancakes, they serve you cold ones on a plate, so I would prefer if they were available for self-service. Then, checkout. This was also crowded (laughs). I had made a reservation during a cheap period, so I was very satisfied, but it was my first time visiting such a crowded hotel. However, I think it's a great hotel for families with children and those who enjoy drinking alcohol. It was a very satisfying stay. Thank you.

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  • 2.33
    美味しいものと心地よさが全て
    게시일: 2025. 1. 2.

    Waiting is not a given.

    I chose to stay because the reviews of the meals were good. I arrived five minutes before the 3 PM check-in, but there were already 32 groups waiting. I was informed that I could check the waiting status with a QR code, so I sat on the sofa in the lobby. I noticed drinks and snacks in the lounge next to me and helped myself to a welcome sparkling wine. After waiting for about 30 minutes, I checked in. There are few elevators and few lockers in the large public bath, which do not match the capacity, so there is always a wait. Dinner was divided into three parts, so I could enter without waiting, and the buffet was of a high level and satisfying. It seems that everything is based on waiting, and I felt uncomfortable with the staff explaining the waiting time with a QR code as if it were normal. Depending on the explanation, I might be able to endure a little more, but I felt disappointed due to the lack of hospitality and words. Given the current situation, I don't think I will visit again for a while, but I appreciate the focus on the food, and although the hotel itself is old, there is an effort to cover it with the interior. I look forward to future improvements in service and facilities.

  • 3.50
    IKY@
    게시일: 2025. 1. 1.

    Check-in: 1 hour and 10 minutes

    We recommend avoiding the New Year holiday period. The check-in process was exhausting. It’s hard to enjoy your stay when it starts like that. Disappointing.

  • 3.67
    パンダに会いに行く
    게시일: 2024. 12. 30.

    The meal was delicious.

    Stayed for one night at the end of the year. As it was the end of the year, there were many guests. Check-in was possible from 3 PM, and I arrived around 3:30 PM. At that time, check-in was very crowded, with 30 groups waiting before I could check in. The lobby was bustling with many guests, and initially, there were no seats available. It took about 20-30 minutes to check in. Many more guests continued to arrive, so it seems that some people took even longer to check in. After check-in, I was told I could use the lounge adjacent to the lobby, but it was also very crowded. The room and facilities were clean and easy to use. From the room, you could enjoy a panoramic view of Lake Hamana and the beautiful setting sun. However, there seemed to be a shortage of elevators for the number of guest rooms. Meals were buffet-style for both dinner and breakfast. Due to the large number of guests, there was some concern about the food running out, but the staff replenished the dishes before they ran out, so I was able to enjoy all the dishes. Dinner was divided into three sessions, so guests were well-distributed, and I could enjoy the meal without waiting or lining up. Breakfast was not divided by time, and I heard that it was crowded between 7 and 8 AM, so I went at 8:30 and waited for 30 minutes from there. The Onsen was spacious, and the washing area was clean. However, there were few hairdryers and lotions. There were many families with small children and wheelchair users, so I think it is a hotel that is easy to use. Since it was the busiest time, some waiting time and congestion were inevitable, but I felt it would be appreciated if the operation and flow could be improved a bit. I was made to wait over 20 minutes for check-in, breakfast, and check-out, which was disappointing because the food, Onsen, and staff service were good. As a result, it was a stay with low satisfaction.

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  • 4.17
    キャンディフミティ
    게시일: 2024. 12. 30.

    Due to the year-end ...

    Due to the year-end rush, the check-in, meal time reservations, and check-out were extremely crowded, and we had to wait quite a bit. We were satisfied with the meals, room, and bath.

  • 4.50
    nonko1013
    게시일: 2024. 12. 27.

    Thank you for your hospitality.

    It was my third stay following the Mercure in Urabandai last month and the Grand Mercure in Ise-Shima the day before. Compared to Urabandai and Ise-Shima, it was the most expensive (though still a good deal compared to other hotels). The room was clean and satisfying, and the view was nice, but the toilet was integrated with the unit bath, and the washbasin was narrow, leaving no space for toiletries, which was a bit disappointing like a Business Hotel. As for the meals, it couldn't be helped since I chose the Grand Mercure for two consecutive days, but there were many of the same dishes, which was a bit disappointing. Of course, there were many different dishes as there was a wide variety. I was disappointed when my plate was cleared while I was still eating during dinner. There was a card indicating to clear the table yourself, and since I was still eating and had drinks, I was surprised that it was cleared. In Urabandai, perhaps because there was a group, dinner was said to start at 8, and even after 9, many people were still eating, but by 9, almost everyone was gone, and I thought the staff wanted to clean up quickly. Because of that, it was hard to eat leisurely, and I finished early. In Ise-Shima the day before, there were few types of salad, but the quality of the salad was quite high, which made me happy. The bath was spacious and satisfying. I would like to visit again when the meal menu changes.

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  • 4.17
    ウエまま
    게시일: 2024. 12. 20.

    I was satisfied.

    I stayed for one night with my husband as it was recommended by a friend. I haven't used buffet-style hotels much, but I was surprised by the variety of dishes. At the lounge from 3 PM, my husband, who is recovering, enjoyed beer and snacks with satisfaction. We had beer again during dinner, and from 9:30 PM, we had a nightcap at the lounge... the inclusive package was truly full of value. The room was spacious and clean, and we were very satisfied. However, it was a pity that there were no disposable shower caps in the changing room of the Onsen. We will use it again next year.

  • 5.00
    LuckymanKyoto
    게시일: 2024. 12. 19.

    Drive for 4 days and 3 nights at Mercure Ise Shima and Mercure Hamanako.

    Departed from the west side of Kyoto Gyoen at 9 AM, traveled 163 kilometers on the highway with a 30% discount on Sunday, and arrived in Toba at 11 AM. Had lunch at Sazanami Toba branch with fried shrimp and seafood salad. Enjoyed the full moon from the east side room, which does not have a view of Matoya Bay Bridge, during the second stay at Mercure Ise-Shima. The next day, took the Ise Bay Ferry (1 hour) from Toba Port to Irago (Atsumi Peninsula) and stayed for two nights at Mercure Hamanako. On the middle day, strolled through the Prefectural Hamanako Garden Park (56 hectares, no parking or admission fee) located near the hotel. Inside the park is the "Flower Museum" (Monet's Garden). Since eel dishes around Lake Hamana are expensive, after checking out, enjoyed eel at "Unafuji" in Tsu, Mie Prefecture. After the meal, passed through Sekijuku and used the Shin-Meishin Expressway from Koka Tsuchiyama IC. The view of Lake Hamana can be enjoyed from the lounge on the first floor and the dining room on the second floor. (In the morning, geese take off in a V-formation) The onsen (Yuto Onsen) bath on the first floor has a dry sauna for men and a mist sauna for women. Since the dry sauna is hot, seat mats and foot mats are provided at the entrance. It's nice to be able to use the hot water for rinsing. The next stay at Mercure will be a winter getaway in cold January, using the "Shikoku Marugoto Drive Pass" (NEXCO West Japan) for a three-night stay in Kochi Tosa. (350 kilometers one way)

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  • 3.67
    Hero
    게시일: 2024. 12. 13.

    To celebrate a birthday

    Suddenly decided to stay with my wife for a birthday celebration. The all-inclusive drinks make it cost-effective for drink lovers. The buffet offers a wide variety of dishes, and next time, I would like to visit with my grandchildren.

  • 3.83
    ちー マミ
    게시일: 2024. 12. 9.

    Relax nearby

    We had a small year-end party with friends at a nearby all-inclusive place. It was extremely crowded over the weekend! The check-in line was very long, and it seemed to take a lot of time for each group. It seems there is room for improvement in the response system. The so-called all-inclusive lounge was very crowded from check-in, so it was far from what you would call a lounge. I think it might be because it was the weekend, but this is also a system alarm. The meals, both dinner and breakfast, were highly rated as buffets. Moreover, having free alcohol, including beer and sparkling wine, was very nice as we could drink without hesitation. The all-you-can-drink during meals was standard, and I felt the lounge could be done without. It seemed like it was over capacity. If you call it all-inclusive, I fear that repeat customers won't come unless the lounge is made larger.

  • 3.83
    ロナ吉
    게시일: 2024. 11. 24.

    It was good.

    Used by four women: mother, aunt, and niece. The buffet had a freshly made corner, but it was disappointing to have hamburgers at night. Please serve them in the morning (I was expecting tempura or meat dishes). Other than that, it was great value with all-you-can-drink alcohol and the ability to enjoy drinks in the lounge. The Room and Facility were also good.

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