Grand Mercure Lake Hamana Resort & Spa 투숙객 리뷰 및 후기 - 14페이지

• 4.17

  hiratasu

  게시일: 2024. 9. 13.

  Isn't it necessary to separate families into different areas?

  I stayed with my daughter on a trip for two. Although we avoided the Obon holiday, the place was crowded with many families carrying inflatable rings. We went to enjoy the all-inclusive bar time with my adult daughter at 10 PM, but it was full with families with small children, and there was nowhere to sit. We stayed for two nights and had to dodge children playing with food carts while eating. I wish there was at least an adults-only area. The food was delicious, and the customer service was good, so it's a shame.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스3
  • 식사5
  • 온천・목욕5
  • 만족도2

  • 2024. 8. 18.～
  • 2명 1개
  • Classic Twin [with Lounge Benefits]
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing to stay at the Grand Mercure Hamanako Resort & Spa. We sincerely apologize for any inconvenience caused by the congestion during your stay. We also appreciate your valuable feedback. Our entire staff will continue to strive to improve our hospitality to ensure that everyone enjoys their stay at our hotel. We hope you will consider staying with us again in the future. Thank you once again for your stay and for your feedback.

  모두 보기

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