Guest Reviews & Impressions for Grand Mercure Lake Hamana Resort & Spa - Page 14

(Shizuoka Prefecture/Hamamatsu City) [Total 369 Rooms]
Overall Score
3.99
(1239)
  • Rooms & Amenities
    3.90
  • Facility
    3.91
  • Hospitality & Service
    4.01
  • Meals
    4.07
  • Onsen & Bath
    4.07
  • Satisfaction
    3.97
  • 4.67
    nya-mi-

    Very satisfied!

    We only stayed for one night, but on the way back in the car, my husband and I were talking about how it was a good hotel! All the staff were kind. We stayed on the 12th floor, and we were surprised at how fast the elevator was. We stayed in a renovated room, which was very clean and nice. The bath and toilet were separate, and the bathtub was large. The large public bath was also spacious, and the water pressure in the shower was strong, which felt great. All the meals were delicious, and the all-inclusive service was indeed the best. There was one thing that bothered me. The yukata provided in the room had thick fabric and was not comfortable to wear. Also, there were two free ones, but having the same size as my husband was inconvenient. We asked at the front desk and found that there was a room with samue (maybe a non-renovated room?), so we exchanged them for the samue. Among the Grand Mercure hotels, Hamanako was a big hit.

  • 5.00
    ノンたん

    I was able to relax and unwind.

    The lobby was very calm, and as soon as I entered, the spacious lobby and counter, along with the gentle guidance, made me feel comfortable. When I entered the room, I was delighted to see Lake Hamana from the window. Also, in the lounge, I waited for the sunset while enjoying a welcome drink of beer. For dinner, there were plenty of delicious local Hamamatsu dishes like eel and whitebait. With the all-inclusive service, I was able to enjoy delicious drinks with peace of mind.

  • 4.00
    旅行だいすき@

    The meals were good.

    The buffet selection was very good and I enjoyed it. Both in the evening and morning, we lined up before the buffet started, but the moment the restaurant doors opened, everyone rushed in to grab trays and food, and in their haste, I often saw people dropping dishes along with the food. The food was very delicious, but it was so crowded that I didn't feel like going to get food. I think improvements are needed, such as dividing the time slots or placing guides. The bath and other facilities were very enjoyable for the children, and they said they would like to stay again, so next time I hope to use it smoothly and comfortably.

  • 4.60
    ヒルデ

    The hot spring was very nice.

    I read the reviews and decided to check in at a slightly different time. The explanation, lounge service, and hot springs were all very good. The room was clean, the view was great, and I thoroughly enjoyed my staggered trip. Next time, I would like to visit with my whole family. Thank you very much.

  • 3.83
    ゆいたん@

    We were looking for ...

    We were looking for a cost-effective hotel and stayed here for one night with two adults and one child. In conclusion, we were fairly satisfied. - What was good We were able to stay relatively cheaply for 30,000 yen range with breakfast and dinner included on a Saturday. The meals had a wide variety and were delicious. There was a flower park and a small aquarium nearby, which our child seemed to enjoy. - What was not good There was a smoking area between the elevator on the second floor and the dining area, and it smelled of tobacco. I wished they would enforce better separation of smoking areas. We booked a superior room, but it had a unit bath. After booking, I found out there was a possibility of a unit bath, even though I intended to book a separate bath. It was very disappointing as we chose a higher room category for the separate bath. I think it's a significant difference for those who can't use the hot springs, so I hope they offer options with price differences. Overall, although I don't think I would repeat my stay, we had an enjoyable time. Thank you.

  • 4.50
    金色まねきねこ

    I was looking forwar...

    I was looking forward to visiting due to the hotel's brand renewal. The room was spacious with a nice view of Lake Hamana, and the large public bath was comfortable. Both dinner and breakfast were creatively prepared and delicious. Although I entered the dining area as soon as it opened, so I had no issues, I noticed that since it was a free seating style, those who came in a bit later were having trouble finding seats. I think it would be nice if seats were assigned upon entry. The all-inclusive style for meals and the large bath was fine, but the salon was extremely crowded, and I couldn't get a seat. Especially during the bar time from 9:00 PM, there were many families with children, making it difficult to enter or find a seat, which I found questionable. It's good that there are many families, but I wish there could be a separation for different types of guests.

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