Ulasan & Kesan Tamu Grand Mercure Lake Hamana Resort & Spa - 14 Halaman

(Prefektur Shizuoka/Kota Hamamatsu) [Total 369 Kamar]
Skor Keseluruhan
3.99
(1237)
  • Kamar & Fasilitas
    3.90
  • Fasilitas
    3.92
  • Layanan Pelanggan
    4.01
  • Makanan
    4.07
  • Mata air panas・Pemandian
    4.07
  • Kepuasan
    3.97
  • 3.83
    ゆいたん@

    We were looking for ...

    We were looking for a cost-effective hotel and stayed here for one night with two adults and one child. In conclusion, we were fairly satisfied. - What was good We were able to stay relatively cheaply for 30,000 yen range with breakfast and dinner included on a Saturday. The meals had a wide variety and were delicious. There was a flower park and a small aquarium nearby, which our child seemed to enjoy. - What was not good There was a smoking area between the elevator on the second floor and the dining area, and it smelled of tobacco. I wished they would enforce better separation of smoking areas. We booked a superior room, but it had a unit bath. After booking, I found out there was a possibility of a unit bath, even though I intended to book a separate bath. It was very disappointing as we chose a higher room category for the separate bath. I think it's a significant difference for those who can't use the hot springs, so I hope they offer options with price differences. Overall, although I don't think I would repeat my stay, we had an enjoyable time. Thank you.

  • 4.50
    金色まねきねこ

    I was looking forwar...

    I was looking forward to visiting due to the hotel's brand renewal. The room was spacious with a nice view of Lake Hamana, and the large public bath was comfortable. Both dinner and breakfast were creatively prepared and delicious. Although I entered the dining area as soon as it opened, so I had no issues, I noticed that since it was a free seating style, those who came in a bit later were having trouble finding seats. I think it would be nice if seats were assigned upon entry. The all-inclusive style for meals and the large bath was fine, but the salon was extremely crowded, and I couldn't get a seat. Especially during the bar time from 9:00 PM, there were many families with children, making it difficult to enter or find a seat, which I found questionable. It's good that there are many families, but I wish there could be a separation for different types of guests.

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