Grand Mercure Lake Hamana Resort & Spa 투숙객 리뷰 및 후기

(시즈오카현/하마마츠시) [전체 369개 객실]
종합 점수
3.98
(1290)
  • 객실 및 어메니티
    3.90
  • 시설・설비
    3.91
  • 접객・서비스
    4.00
  • 식사
    4.07
  • 온천・목욕
    4.07
  • 만족도
    3.97
  • 2.33
    セイントカタリナ
    게시일: 2026. 11. 5.

    This is an affordable hotel.

    The room was spacious, and the hot springs were lovely. The staff and service seemed strictly by the book. It didn’t feel luxurious, but I thought the price was reasonable.

  • 4.67
    リーチリーチ
    게시일: 2026. 11. 4.

    This was our second ...

    This was our second visit to Lake Hamana, but our first time using the 13th-floor lounge. We had a relaxing, enjoyable time and would love to visit again. The staff, especially those at the front desk, explained everything clearly. We also enjoyed our time after dinner, and everyone was very happy with our stay.

  • 4.50
    さー猫
    게시일: 2026. 11. 3.

    We visited on a very...

    We visited on a very rainy day, but enjoying snacks in the lounge while watching the rain had its own charm. The open-air bath was memorable too, as we searched for a spot under an overhang to keep our heads dry in the downpour. Even in that weather, the place was packed. There were so many guests, but the staff were experienced and handled everything efficiently. With so many dishes on offer, the dining area was very busy, but we only had to wait a little to get our food. The roast beef and eel at dinner were particularly satisfying. We were also happy to find watermelon—a last taste of summer. There were generous servings of the local specialty, Hamamatsu gyoza, too. There was so much delicious food that we wished we had bigger stomachs. Breakfast was just like dinner: we were too full to try many of the dishes.

  • 4.67
    かねちーん
    게시일: 2026. 11. 3.

    It was a comfortable stay.

    We stayed here after attending a nearby car event. Since we were traveling with children, we chose a “Classic Japanese-Style Room” so we wouldn’t have to worry about them falling out of bed. The room was thoroughly cleaned, but the dim lighting and simple decor gave it a distinctly early-1990s feel—definitely “classic,” haha. Both dinner and breakfast were buffets, and we enjoyed the wide selection, from local Hamamatsu dishes to international options like pho. There was also a great selection of desserts. The hot spring changing rooms and bathing areas were both clean. The water temperature was just right—not too hot or too cool—so I ended up having a long soak. The lounge just outside the changing rooms also had a lovely atmosphere and was a relaxing place to unwind after bathing. The parking lot was spacious too, and we would happily stay again. Thank you for your hospitality.

  • 4.00
    HIDEKI1224
    게시일: 2026. 10. 30.

    It was a comfortable stay.

    There were many guests despite it being a weekday. However, everything was well organized, and we were seated smoothly at the buffet restaurant with hardly any wait. There was also a wide selection of food. The lounge had plenty of seating, so crowding was never an issue. A little more variety in the snacks would make it even better. The only thing that bothered me was the sound of toilets flushing in other rooms, which was quite noticeable during the night. Overall, we had a comfortable stay.

  • 5.00
    千葉の民
    게시일: 2026. 10. 29.

    Extremely satisfied

    We relaxed in the lounge after check-in and enjoyed the wide selection of drinks. Both dinner and breakfast were delicious, and the whole family was very satisfied. Our room was clean and spacious, with a lovely view of Lake Hamana. The baths and changing rooms were spacious too, and the amazake after bathing was delicious! We would love to visit again.

  • 1.80
    ハコダテフライト
    게시일: 2026. 10. 25.

    A family-friendly hotel

    This was our first stay, but there were so many families with children, and the walls were thin. The noise of children running around upstairs and in the hallways, along with people talking, was exhausting. Despite the room’s size, the furnishings felt cheap, and there was no space to relax. There was also no ice machine or complimentary bottled water. Sorry, but it was poor value for money.

  • 2.17
    RR温泉
    게시일: 2026. 10. 24.

    There is no hot water.

    Great views, but disappointing facilities and baths We stayed in a room on the 12th floor. The views of Lake Hamana were lovely. [Hot Water in the Room] There was hot water at the bathroom sink at 6 a.m., but by 7 a.m., there was barely any flow. Only a trickle of cold water came out, and turning the tap all the way to the left stopped the water entirely, leaving only a loud rushing noise. There was no hot water in the shower either. We had no choice but to wash our faces with cold water and head to breakfast. When we returned after 8 a.m., the hot water was working again. Having no hot water during the busy morning hours is extremely inconvenient. If the hot water supply cannot cope with peak demand, this needs to be addressed promptly. [Dining] The dining area was spacious, and staff seated guests efficiently, so we did not have to wait long. However, breakfast felt crowded, with many guests arriving at the same time. Please note that alcohol is not served at breakfast. [Lounges] The lounges were sometimes full. Even with a package that includes access to the 13th-floor lounge, you have to use the first-floor lounge if it is full. The first-floor lounge had many families, and beer was served in paper cups. In contrast, the 13th-floor lounge served alcoholic drinks in glasses and seemed to offer a wider selection of snacks and drinks. The difference in atmosphere and service between the lounges, along with the arrangements when the upstairs lounge was full, was somewhat disappointing. [Baths and Sauna] The open-air bath and carbonated bath were lukewarm, making it difficult to warm up. The sauna also seemed warm only near the top, and I did not sweat as much as I had expected. I had hoped to relax and warm up thoroughly in the baths and sauna, so this was particularly disappointing. [Overall] While the views of Lake Hamana and the well-organized dining area were positives, there were several concerns, including the morning hot water problem and the temperatures of the baths and sauna. We had high expectations for an all-inclusive stay, but we were left questioning whether it was worth the price. Unfortunately, we are not considering another stay at this point.

  • 5.00
    タマオ
    게시일: 2026. 10. 22.

    Always satisfied.

    The restaurant is spacious, with a consistently wide variety of dishes to enjoy. The all-inclusive offering is also generous and refined—a welcome convenience.

  • 4.83
    近所の俺
    게시일: 2026. 10. 22.

    Birthday

    I stayed at Mercure Hamanako, just a five-minute drive from home. The weekday rate for a one-night stay with dinner and breakfast was very affordable. I was happy with everything. If I had to mention any drawbacks, there would be just two: ・Self-service check-in would be nice, as the wait felt like a waste of time! ・There weren’t enough seats in the lounge for everyone, so the staff suggested having our drinks standing up. It would be nice to have enough seats for all guests! Other than that, everything was perfect. Although it’s close to home, I’ll stay again when my girlfriend and I want to enjoy some drinks.

  • 4.50
    モカネコ
    게시일: 2026. 10. 21.

    An exceptional dinner that leaves you completely satisfied.

    I have never experienced food of this quality at a hotel in this price range. I don’t know whether we just happened to visit on a special day or during an event, but the dinner buffet was so unbelievably good that I’m 500% sure I’d return. A few other things caught my attention: there were long lines at check-in and at the entrance to the dining area. The text on the coffee machine in the complimentary lounge was so small that many guests seemed unsure how to use it. There was also no information about razors; when I asked at the front desk, I was told they were available there on request. Honestly, though, these were minor issues. The dinner buffet more than made up for everything. If the same buffet is available next time, I would definitely love to stay again.

  • 4.50
    cima84
    게시일: 2026. 10. 19.

    The hot springs and breakfast were excellent, making for a very satisfying stay.

    This was my first stay, and I found it comfortable and very enjoyable. The hot spring baths were a particular highlight. I was able to relax and unwind after my travels. I ate dinner elsewhere, so I can’t comment on it, but breakfast offered a wide variety of delicious dishes and was a wonderful way to start the day. I would love to stay here again when visiting the Lake Hamana area.

  • 3.50
    孫3人のじいじとばあば
    게시일: 2026. 10. 14.

    Great value for money

    This hotel offers a practical, all-inclusive experience. The room rate covers everything from the large communal hot spring baths to meals and lounge access. The dinner buffet was quite good, especially the eel, and breakfast had an interesting selection too. I ended up eating far too much. The dining room does get very crowded, though. Dinner had three sittings, but when we checked in at 5 p.m., only the final sitting at 8 p.m. was still available. I recommend reserving your dinner time when booking your stay. The wait for breakfast was about 40 minutes, but you can join the queue on your smartphone and head over when it is your turn, so it was not much of a problem. With food and drinks included for about the price of a bed-and-breakfast stay at a modest hotel, I think it offers great value for money.

  • 4.33
    女子セレブす
    게시일: 2026. 10. 13.

    We had a wonderful stay.

    I stayed on a high floor and enjoyed access to the executive lounge, which offered a wide selection of alcoholic drinks. However, with so many guests, the elevators to the higher floors took a long time to arrive and stopped on every floor. It would be helpful to have one elevator dedicated to the higher floors. I would also appreciate being able to check how crowded the public baths are, as you can for the restaurants. I had hoped to enjoy a relaxing soak, so I deducted one star. Otherwise, the food was delicious, the room was clean, and I had a relaxing stay.

  • 4.00
    @かと
    게시일: 2026. 10. 11.

    Grand Mercure Lake Hamana

    I finally stayed at this hotel, which I had been interested in for a while. It was very busy even on a weekday. We headed straight to the lounge, where alcoholic drinks were complimentary. The hot spring water was clear and pleasantly smooth. The indoor bathing area had a large bath, a silky bath, a carbonated bath, and a sauna, while the outdoor area had a large bath, individual tub baths, and an Asian-style bath. I was very satisfied with the selection. Dinner and breakfast were buffets, with dishes including grilled eel, sashimi, and roast beef. The food was not particularly delicious, but there was more variety than we could possibly try, which made it satisfying. Breakfast started at 7 a.m., and the long line made me wonder how long we would have to wait, but we were seated quickly. Dishes were replenished promptly at both meals. Although the hotel and its facilities are dated, I can see why it receives high ratings for its service. The staff were quick and efficient. I would like to try other Grand Mercure hotels as well. Thank you for a pleasant stay.

  • 5.00
    Gildelic
    게시일: 2026. 10. 11.

    We traveled with two children who had just turned one.

    We had a wonderful stay! Being able to enjoy the large bath together was a lovely memory. We were notified shortly beforehand that meals would be served in three sittings. We expected it to be very crowded, but everything was well organized, so we could enjoy our meals without any stress. The food was also constantly replenished. Since our one-year-olds are still messy eaters, we were worried about disturbing other guests, but there was plenty of space between the tables. Our family room had a no-shoes policy, which was great for our one-year-olds. In addition to the main bed, there was a low, spacious bed that reduced the risk of falls. The adults slept comfortably in the higher, spacious bed. The rooms are generally 36 square meters, which felt plenty spacious. Thank you for a lovely stay!

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  • 1.33
    プーモコちゃん
    게시일: 2026. 10. 10.

    I couldn't have breakfast.

    The breakfast buffet was first come, first served from 7:00 a.m., with no advance reservations. At check-in, we were told it would be full by 7:10 a.m. and that we should use our smartphones to reserve a spot if we arrived after 7:00 a.m. We had planned to leave early, so we headed to the breakfast venue at 6:50 a.m., only to find an unbelievably long line. The line started moving at 7:00 a.m., but we gave up because it seemed impossible to get a seat. When we looked inside a little later, the venue was overcrowded, with people lining up to get food. Executive floor guests were given priority access to a separate dining area, but I believe they still had to join the same lines for food. We checked out without breakfast. We will never return. I understand that a budget all-inclusive stay may have some drawbacks, but simply requiring breakfast reservations, as they do for dinner, would address this problem. Their failure to do so makes me wonder whether they knowingly accept that some guests will leave without eating. I suspect this approach is shared across the group, so I will never stay at a Mercure again.

  • 5.00
    きんの
    게시일: 2026. 10. 10.

    I was happy with everything.

    I had a lovely stay. Thank you to all the international staff for your warm greetings.

  • 5.00
    かにひな
    게시일: 2026. 10. 9.

    This was our first s...

    This was our first stay with our baby, who is under a year old. The property was spacious and clean, and our room was large and had a projector, so we could relax comfortably with our little one! The water dispenser near our room was also handy for preparing formula and baby food. Dinner offered a wide variety of dishes, and the food from the live cooking stations was delicious. We thoroughly enjoyed eating our fill. Since we stayed on a weekday, there was no wait for meals. When it got busier, they opened an additional dining room, so there was still plenty of space. The baths were spacious too, and the open-air bath felt wonderfully refreshing! We would love to stay again!

  • 4.17
    bibourok
    게시일: 2026. 10. 9.

    A highly satisfying ...

    A highly satisfying all-inclusive hotel Some facilities show their age, but the hotel makes up for it well. Both dinner and breakfast offer a wide variety of thoughtfully prepared, delicious dishes. The evening lounge is open from 9 p.m. to 11 p.m., but I felt that minors’ access should be restricted when alcohol is being served late at night. The overall impression of the hotel can vary greatly depending on the other guests, so I would avoid staying during peak periods.

  • 5.00
    rei.307
    게시일: 2026. 10. 7.

    It was good.

    The hot spring baths had continuously flowing fresh water and felt clean, which was lovely. The food was delicious, and I was very satisfied. I would stay here again.

  • 4.83
    一休ラック
    게시일: 2026. 10. 6.

    Meal times...

    This was our first stay, and we were very satisfied overall. However, it might help to limit the number of guests entering the dining area at dinner, as it was so crowded that we had trouble getting the food we wanted. Aside from that, it was a wonderful hotel.

  • 5.00
    ファミルくん
    게시일: 2026. 10. 5.

    I was satisfied with my stay.

    This was my fourth stay. I stay here every two or three months, so I clearly love the place. Previously, they offered eel rice and eel burgers, but this time I was pleasantly surprised to find grilled eel as well. I applaud their ongoing efforts to improve based on guest feedback. I look forward to staying again soon.

  • 4.17
    kob nozawa
    게시일: 2026. 10. 4.

    Good food and service, but the system needs improvement.

    I thoroughly enjoyed the seafood and fruit at the breakfast buffet! The staff were courteous and welcoming, and the room was clean. The executive lounge also had a generous selection, including dry snacks, draft beer, and sparkling wine, which I really enjoyed. However, as other reviews have mentioned, the long lines at check-in and the breakfast buffet need improvement. I’m not sure whether this is due to understaffing or the system itself. Assigning breakfast times in 15-minute intervals in advance might help. Since seating capacity is limited, I hope the hotel will consider this. The communal baths were clean and included an open-air bath. However, some Korean guests left towels in the washbasins and toothbrush sets on the bathing stools to reserve washing stations, then stayed away for a long time. I put everything aside, even though I knew they might get upset; they still had not returned when I finished. Later, I checked the rules posted at the entrance and found no mention that reserving washing stations was prohibited. While this may be common knowledge among Japanese guests, visitors from overseas may not be aware of it. Clear guidance would help everyone enjoy the facilities comfortably. There are plenty of restaurants nearby serving eel and other seafood. I would recommend this hotel to anyone visiting Lake Hamana.

  • 3.83
    hrcdj
    게시일: 2026. 10. 2.

    This was my fifth visit this year. The hot spring water was too cool, and the cold water in the sauna was lukewarm!

    There’s a limit to cutting costs! The hotel has taken it too far. The excitement I felt during my first stay is gone. I have three more stays booked this year, but I probably won’t return after that.

  • 4.00
    おはぎきなこごま
    게시일: 2026. 9. 30.

    I stayed on a weekda...

    I stayed on a weekday with a friend. We were happy to receive a complimentary Room upgrade—thank you very much. I was surprised by how many guests there were. Perhaps because lounge access is available, many people checked in at 3:00 PM and there was a wait, but the front desk handled it fairly smoothly. Due to cleanup and damage concerns, they seemed to use paper cups, but that was not an issue at all. During meal times it was extremely crowded again, and it took some effort to find an available seat first. There were crowds around the main dishes and also around the drinks, making it difficult to go get items. Since dining tables were set up right in front of the drink area as well, I felt it would be hard to eat calmly there. That said, the menu featured local specialties and everything tasted great, so we were satisfied. For breakfast, we could check our place in line in advance via LINE or similar services, so it went smoothly. One downside was that when guest movement overlapped, it was hard to catch an elevator. The Room was quiet and comfortable overall, and we were satisfied as a whole. I would like to stay again.

  • 4.67
    dandy104859
    게시일: 2026. 9. 29.

    Lockable lockers and small-item storage

    There were lockers in the lobby, and the bath area had lockable shoe storage and small-item lockers, so security was thorough throughout the property and I felt safe during my stay. It would have been nice to have tea bags or instant coffee in the Room.

  • 3.83
    みちちた
    게시일: 2026. 9. 28.

    Well… what should we do?

    I previously stayed at another hotel in the same group in Ise-Shima, so I felt comfortable booking a higher-grade room because I expected a similar experience. The room had both beds and a tatami area, which was perfect for putting our little one to sleep. When we entered the room, my first impression was, “The TV is so small!”—it felt small for the size of the room. The window was large and open; if the weather had been nice, I’m sure we would have had an amazing view, but it was rainy and foggy, which was disappointing. Both the bed and futon were comfortable. We were told we could use the top-floor lounge as well, but with early check-in at 2:00 p.m., it was frustrating that the lounge doesn’t open until 3:00 p.m. The bath facilities also only start from 3:00 p.m.—I guess it can’t be helped. During the top-floor lounge’s nightcap time (from 9:00 p.m.), having children there really ruined it for me. I wanted to enjoy a quiet drink, but it was noisy and chaotic. The lights were very bright and the music was quite loud—it felt more like a bustling pub than a special lounge atmosphere, which was disappointing. It could feel much more exclusive. At the same time, the lounge in front of reception on the first floor was even more chaotic—it almost made me laugh. With Asian Games athletes and related staff staying there too, I imagine it must have been difficult for them. Maybe I’d like to visit again when things are calmer—though I’m not sure yet.

  • 4.17
    うぅちゃんママ
    게시일: 2026. 9. 25.

    Even though it’s a weekday

    I was surprised at how crowded it still was. Since summer vacation was over and we stayed on a weekday, I thought we’d be able to relax, but that was wishful thinking. Still, I really appreciated that you accommodated an earlier check-in time. I’ll be happy to stay again.

  • 4.83
    スーツ女子
    게시일: 2026. 9. 20.

    Satisfied.

    I made a Reservation for a Deluxe Twin, and the view from the window was wonderful. The Room was spacious and clean, and above all, the bath was excellent. The lounge after bathing was also calm and relaxing.\n\nThe only disappointment was the lounge on the 13th floor. For some reason, the lounge area on the side with the better view was closed. The lounge area that was available had cheap-looking furniture, which was disappointing.

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