Grand Mercure Lake Hamana Resort & Spa 투숙객 리뷰 및 후기

(시즈오카현/하마마츠시) [전체 369개 객실]
종합 점수
3.99
(1239)
  • 객실 및 어메니티
    3.90
  • 시설・설비
    3.91
  • 접객・서비스
    4.01
  • 식사
    4.07
  • 온천・목욕
    4.07
  • 만족도
    3.97
  • 2.83
    もち＆もち

    Lively and bustling!

    We stayed on the Saturday and Sunday before Silver Week, and it was extremely crowded. The parking lot was quite large but almost full. The lounge was packed, and so were the restaurant and the large public bath. The Hotel feels quite dated, and with only three main elevators it was hard to get on one, making it difficult to get around. There is a long wait for almost everything.\nThe only positive was that the Room was spacious and we could see Lake Hamana from the window, but it sounded like there were energetic children upstairs running around. We usually choose all-inclusive Hotels because they are relaxing, but this time felt a bit different... I can’t help but worry about how busy it must be during Silver Week itself.

  • 1.00
    ちゅるまる0712

    Breakfast: 120 parties waiting. I will never use this again.

    There didn’t seem to be anywhere nearby for breakfast, so I booked a Plan with breakfast included. They open from 7:00 a.m., and you can check in using a QR code from your Room. Since we weren’t in a hurry, I checked in around 7:45, thinking we could eat after waiting about an hour even on a Sunday morning—but there were 120 parties ahead of us. I assumed the capacity must be large, so we waited, but the line barely moved. We waited until 9:00 and gave up, checked out, and went out to eat. If this was going to happen, I wouldn’t have paid an extra ¥5,000 for breakfast!! Frustrated, I asked at the desk for a refund just in case, but of course it wasn’t possible. I understand that part, but if you’re over capacity, you should limit how many breakfast-included Plans you sell or come up with alternatives—such as allowing guests to eat in the lounge on the 13th floor. It even made me feel like you’re counting on guests like us who end up paying without eating. I’m truly very disappointed.

  • 5.00
    k mama

    Mercure Shijo 1st Building

    I’ve stayed at four Mercure properties with my family so far, and honestly, this one was the best. The dinner selection felt more geared toward adults and wasn’t overly focused on fried foods; the tuna sashimi was exceptionally fresh, and there was a generous amount of eel—Shizuoka is the best. It’s a place you’ll definitely want to return to.

  • 4.67
    ともちゃん11

    A Hotel with an Excellent Buffet

    This was my second stay. Last time, I stayed on a Friday close to year-end, around the time it had just changed to Grand Mercure. Unfortunately, the wait times for check-in, dinner, and breakfast were far too long, leaving me with a terrible impression. Still, the quality of the meals was excellent for the price, so I decided to accept it. This time, hoping to avoid crowds, I stayed on a Thursday. First of all, check-in was surprisingly smooth. I arrived a little before 3:00 p.m., and there were no issues at all completing check-in. Also, the Hotel seems to have slightly changed how it manages dinner and breakfast times, and I felt there had been improvements that helped ease the heavy congestion I experienced last time. I love this Hotel’s buffet and think the food offers great value for money. We stay here after enjoying golf as a couple, and if possible, we’d like to visit about once every three months.

  • 5.00
    ミィちゃん。

    Thank you very much.

    Everything was satisfactory. The only improvement I would request is that the lounge open from 2:30 PM.

  • 4.50
    まぐまぐラブリー

    This is a relaxing Hotel.

    We stayed for a Multiple Night Stay of two nights in an Executive Twin Room, and we were satisfied because the Room and bathroom were spacious and we could relax. However, while dinner had some variety, it was disappointing that breakfast was exactly the same both days. We were also able to use the lounge on the 13th floor, but the lights were so bright that we couldn’t enjoy the view; it felt more like a cafeteria than a lounge, so we thought dimming the lights a bit might be better. The staff were very helpful, and if you could consider improvements for guests on a Multiple Night Stay, it would be even better—this is a Hotel we would like to stay at again.

  • 4.83
    ちぇ14り

    We stayed here for a...

    We stayed here for a family trip. The Facility was well maintained and clean, and we felt truly relaxed thanks to the wide range of excellent services. There was also a lounge available until late at night, which was very helpful. It was great that we could take care of all our dining needs without even leaving the Hotel. We would definitely love to stay here again!

  • 3.17
    ショコラ0126

    Reviews

    Even with Club Floor access, the amenities were limited. The Club Lounge did not offer morning service. The buffet selection was small and not very good, but the Room seemed to have been renovated and was average.

  • 4.67
    rei.307

    I think this is a good Hotel.

    I stay here occasionally, and I appreciated that the duvet cover was sealed in a bag and felt clean. With just one sheet, it can slip and I worried about touching what the previous guest used, but this made me feel reassured.

  • 4.50
    たよにゃんすけ

    Perfect in every way—except for the service from some staff members.

    Excellent value for money, and the Facility and meals were great! However, I was disappointed with how some staff handled things. I stayed for two nights, but the breakfast end time was different on the second and third mornings, and on the third day I only had about 15 minutes to eat. The male staff member at reception did not offer any apology, and I felt this was something that could have been handled with basic common sense even if it wasn’t in the manual. Also, when I went to the front desk to ask for directions, a female staff member who was working on slips or paperwork did not stop what she was doing even though I was speaking to her. Since they are at the front desk, I would like them to prioritize guest service. If they can’t assist guests properly, they shouldn’t be doing that kind of work at the front desk. It’s a shame that the Hotel’s rating could drop because of how a few staff members behave.

  • 4.67
    apolo38

    The food is outstanding—exactly the high standard you’d expect from Mercure.

    Mercure hotels are great everywhere, but the dishes here that truly highlight the quality of the ingredients are exceptional—I think they’re wonderful. The Facility is not bad either, but perhaps due to the building’s age or the carpet in the Room, both my spouse and I couldn’t stop sneezing from allergies as soon as we entered. It was a bit tough. It’s not dirty at all, but it would be even better if an air purifier could be provided or run for us.

  • 4.17
    マンリ

    This is my second stay, and I’m very satisfied with everything. I’d only like to see the elevator improved.

  • 5.00
    ashik2222

    It’s admirable that you’re making an effort to improve the issues.

    I stay here repeatedly because I occasionally have business nearby. It was the busiest I’ve ever seen, but I could tell they were trying to improve things despite the crowds, such as: - Using multiple dining venues and assigning time slots - Opening part of the service elevators for guest use Some meals also felt like cost-cutting measures were in place, but considering the value for money, it’s still more than sufficient.

  • 4.67
    みらんようこ

    Relax with your family

    It was very crowded due to the summer holidays, but personally I was able to relax and was very satisfied. The food was very delicious.

  • 5.00
    阿麻和利1

    Morning sauna

    It was great to be able to use the sauna from the morning, since many places only operate it at night.

  • 4.00
    さささささにー

    Overall: 4/5 — Generally satisfied.

    We stayed from the last Sunday of the Obon holidays through the following weekday Monday with 2 adults and 2 children. - Check-in was not crowded and went smoothly. - We were able to enjoy complimentary drinks (snacks, alcohol, and juice) in the lounge right away, which was great. - The lounge seemed understaffed, and there was an issue where a leftover-drinks tank overflowed (the staff had to clean it up with bare hands using paper towels, which I felt sorry about). - The Room feels quite old. - The floors were not cleaned thoroughly (there were forgotten items such as socks and toys from previous guests). - Amenities in the Room are limited to things like towels, loungewear, and toothbrushes, but I think that is reasonable and cost-effective. - Dinner is offered in two concentrated time slots (from 5:30 PM and from 7:30 PM), so there was a very long line just to enter the venue. - The down elevators to the venue were also extremely crowded and hard to get on (it would be nice to see operational improvements such as staggered entry every 15 minutes). - Overall, we were satisfied with the buffet menu. - Right after opening, popular items had very long lines—it felt like waiting for rations (it seems best to start with less crowded items along with drinks, then line up once things settle down a bit). - There are many types of baths/spas available, which we enjoyed. - The women’s bath does not have a cold plunge pool; after the sauna you need to use a shower instead. - Complimentary drinks in the bath lounge and skincare amenities (Hadabisei) were appreciated services. - On one occasion, toilet paper ran out in a first-floor restroom. - There are plenty of activities such as table tennis, an arcade area, and outdoor activities—lots of options for fun. All staff members were kind; however, it felt like there were not enough staff for the number of guests staying there. I think it’s best to come prepared with a mindset of doing some things yourselves (cleaning up after yourselves, getting what you need on your own initiative, moving around during less busy times). That said, we really enjoyed both the meals—they were fun and delicious—and the wide variety of activities available. I’m giving 4 stars while cheering for further operational improvements. Thank you very much.

  • 4.83
    りょうけいご

    We’ll be back.

    We stayed with our children. Unfortunately, due to the bad weather, we couldn’t use the pool or do the bonfire and fishing we had planned, but the Room was spacious and open, and we enjoyed a delicious buffet meal.

  • 3.33
    ni47

    We are concerned about the behavior of some guests.

    Although it was extremely crowded during the summer holiday period, the operations ran smoothly. I visited the Lake View Lounge and was surprised to see many guests wearing slippers and pajamas. Since there are two lounges, I would like at least this one to restrict the use of slippers and pajamas. It was not relaxing at all. Also, the menu was the same as in the regular lounge, so I wish there were some differences.

  • 4.67
    たぁさんマミさん

    Birthday Trip

    We stayed with our family on my birthday. They even upgraded our Room, and overall we were able to relax and have a great time. We arrived at the Hotel around 2:00 PM to use the pool, but there was already a line of more than 20 groups waiting to check in. Since we couldn’t enter the pool without checking in, we waited about 30 minutes. Luckily, we found a nearby locker (there aren’t many) to store our belongings, and by around 2:30 PM we were able to enjoy the pool. As others had mentioned, there were lines for both dinner and breakfast as well. However, because we acted early, we were smoothly guided into an alternative dining area and could enjoy plenty of delicious food. For families with children, I think eating in the separate venue is great because you can take your time. Our child also enjoyed summer-only activities like a yokai hunt and a mystery tour. Even though it was reasonably priced, all the staff were kind, and I’m grateful for such attentive hospitality. We’d love to stay again as a family.

  • 5.00
    ナムドン

    Outstanding value for money.

    Because my wife is from Hamamatsu, we always stay at this Facility. It’s always an excellent value, very clean, and on this visit we were even upgraded, which made our trip to Hamamatsu wonderful. We look forward to staying with you again.

  • 1.40
    蔵好き夫婦

    A disappointing choice after a long time.

    I had stayed at several Mercure Hotels overseas and expected a similar experience in Japan, but this felt more like a family-oriented Onsen Ryokan, so it was the wrong choice for me. There were many small children running around the Hotel, and the noise was honestly exhausting. I had booked a Plan with breakfast, but there was a long line of families with children from early morning, so I didn’t feel like waiting for the buffet and skipped breakfast. It’s wonderful to see children who will support Japan’s future, but for those of us whose child-rearing years are long behind us, I would have chosen somewhere else if I had known at Reservation that this was that kind of Hotel. My mistake for feeling reassured by the Mercure name.

  • 3.00
    いちににに

    We were disappointed that the pool was unavailable.

    We arrived around 15:45, but due to a very long line, we did not complete check-in until 16:50. Despite that, dinner was fixed at 17:00–18:30, so we were unable to use the pool (available only until 19:00) or the welcome lounge on the 13th floor. On top of that, there were two pieces of trash left in the Room, which was very disappointing. Arriving in the 15:00 hour and still being unable to use Facilities that should normally be available does not seem appropriate for an all-inclusive Hotel. I hope there will be improvements in how the time slots are set.

  • 4.17
    はと8100

    Summer Vacation Memories

    My 6th-grade daughter, my wife, my father, and I (53) stayed for one night with dinner and breakfast included. Since it was a Saturday night during summer vacation, check-in and breakfast were very crowded. Overall, we were satisfied.

  • 2.67
    コロンコロンコロン

    It’s important not to expect too much and to be understanding.

    We stayed for two nights as a family of three. For better or worse, it was exactly as the Reviews said. We arrived a little after 2:00 p.m., and there were only about three groups ahead of us for check-in, but we quickly got tired of the crowded elevators and long buffet lines. I thought weekdays would be fine even during summer vacation, but I was wrong. Beyond the crowds, the 13th-floor lounge had no executive feel at all and did not match what was described on the website. When we went around 9:30 p.m., there were no seats available; some families were playing cards, and nearly half the tables weren’t following the rule of placing the designated card on the table. When we visited the book chapel in the early evening, strange lighting made it go dark every few seconds—far too dim to read. In the large public bath, water wasn’t being added to one of the indoor baths and it was only about 80% full (so it didn’t seem to be circulating either). The rule that guests should change in the changing room before/after using the pool wasn’t followed; families in swimsuits were riding in the elevators (I understand why—the changing room isn’t very comfortable—but a simple rule like requiring a cover-up inside could work). The rules during our Multiple Night Stay (cleaning and linen changes) differed slightly between what we were told at check-in and what was written on the paper we received, and when I asked again at reception the next morning, I got yet another explanation. Because our child is in junior high school, we made a Reservation for three adults, but there were only two tea bags provided in our Room. Even though we booked a Family Executive Twin Room, it had a unit bath (which is fine), but this wasn’t mentioned in any Plan description—disappointing. The roaming horror mystery program itself is well designed, but perhaps because it takes you through areas not normally used, some rooms smelled bad and weren’t air-conditioned. Also, there were multiple spots where Wi-Fi didn’t work inside this Hotel (since you proceed while playing videos, we eventually gave up on using it). I’ve listed many issues, but since we booked at a relatively reasonable price on IKYU.com this time around, considering value for money I’m trying to accept it as something to put up with. If you’re not looking for relaxation or luxury and can laugh off minor inconveniences as long as it's cost-effective overall, then staying here may be an option. Our family will choose another Hotel next time—even if it costs more—one without worrying Reviews.

  • 2.33
    ぐっちー！！

    It was far too crowd...

    It was far too crowded to enjoy the buffet. I think it would be better to limit the number of guests by using time slots or similar measures.

  • 2.80
    こーへい

    Not bad, but not a place to truly relax!?

    We stayed for 4 days and 3 nights. The staff were kind, but the hotel was very crowded, so there was always a wait at check-in and for the elevators. I wouldn’t recommend it if you’re looking to relax with your family.

  • 4.17
    ジェミニ84

    Summer Vacation

    The Room facing Lake Hamana was spacious, and the Onsen was very relaxing. Both the dinner buffet and the breakfast menu included local specialties and were thoughtfully prepared. As it was during summer vacation, there were many families, and although the property is large, it felt quite crowded with guests. For future improvements, I would appreciate shorter wait times at check-in and better crowd management during breakfast hours. Also, the in-house loungewear is made of very thick fabric; for this summer season, lighter options such as a thin samue would be preferable.

  • 3.83
    つっち～

    If you love baths and saunas, the Facility may feel a bit limited, but the food and service were excellent.

  • 3.67
    いとうさんち

    A great Hotel for families with children.

    Three of my girlfriends and I wanted to relax nearby, so we chose this place. Since we had babies with us, we stayed in the Japanese-modern family Room. The Room seemed clean, perhaps recently renovated. However, the plumbing areas felt old, and I really wished at least the toilet had been updated. The large public bath was great, but even though the hair dryers were ReFa, the airflow was weak—and there weren’t many of them. All of the food was delicious. I don’t drink alcohol, but I still enjoyed the lounge. I mentioned in advance that it was a birthday in the comments, and they prepared a celebration plate for us (they provided a plate with “Happy Birthday” written on it, and you assemble it yourself using items from the buffet). That kind of thoughtful touch made me very happy—thank you. The seat we were shown to was also in a perfect spot. With breakfast and dinner included, three adults and two babies were able to relax for just over 30,000 yen overall, so we were mostly satisfied.

  • 3.83
    ｎａｋｋｉｒｙｏ

    Tourist Hotel

    In the middle of summer vacation, most guests were families. For the kids, it must have felt like heaven—with a pool, table tennis, a yokai game, and all-you-can-eat desserts. I was also surprised that, despite being an international Hotel, yukata and slippers were allowed inside the building and even into the dining area. It felt like an Onsen Ryokan. Since it’s all-inclusive, even alcohol during meals was free. Because it’s buffet-style, you may end up overeating—so be careful. As this was a summer vacation Reservation, check-in took about 40 minutes; the lounge was full so we couldn’t use it, and the baths were extremely crowded—so you may want to choose your timing carefully. One concern: given how many guests they have to handle it may be unavoidable, but I noticed some dirty dishes and cutlery. It would be nice if they could accommodate EV visitors as well. Also note that ice is only available for purchase at the shop on the first floor—another thing to keep in mind. This is a tourist Hotel mainly geared toward families.

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