Hakone Gora Karaku (ORIX Hotels & Resorts)

We stayed here to celebrate my aunt’s 91st birthday. Just as the Reviews said, not only was the staff’s hospitality outstanding, but every Facility and service was truly top-class. For my aunt, who has difficulty walking, the barrier-free interior made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the Hotel even once—we simply relaxed and took it easy inside—and both my aunt and I were extremely satisfied. It was a wonderful Hotel that made us want to come back and also recommend it to friends. Thank you very much to all the staff!

We stayed here to celebrate my girlfriend’s birthday, and everything—from the building and location to the service and meals—was outstanding. They even took photos for her birthday celebration and handed us the developed prints at the end, which I’ve never experienced elsewhere and felt was an especially thoughtful touch.I love traveling and have stayed at many Hotels, including luxury properties such as The Ritz-Carlton, Hoshinoya, and Hotel The Mitsui Kyoto, but this was impressive enough to rank in my personal top five.I’d love to return again someday. Thank you very much.