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The complimentary beer, alcohol, coffee, and sweets in the lobby are also wonderful. The Japanese-style dinner was very delicious, and the private bath was extremely comfortable. It was truly amazing overall, but there was just one major disappointment—the Western-style breakfa

With in-room dining, we were able to relax at our own pace, and since the bath in the Room is also an Onsen, we could enjoy it whenever we liked. The staff were attentive in many ways, making the stay very comfortable. When we stayed previously, the manager remembered that I get

It was a wonderful Hotel! We chose a Plan that included two sessions in the private family bath, and it was such a relaxing time together as a family—making great memories. All the staff were kind, and we enjoyed an elegant stay. Everything was spotless and incredibly comfortable

We enjoyed both dinner and breakfast in our Room, allowing us to spend a very relaxing time. The meals unique to Hakone were very delicious. The open-air bath was also very clean with a wonderful view. Since it was a private open-air bath, we could take our time and it became a v

The spacious room has a good layout, allowing each family member to relax comfortably. Enjoy the luxurious flow of high-quality cloudy hot spring water, soak in the spacious bathtub while gazing at the garden, and rest in a bathrobe. A graceful time. Delicious meals that cele

We were able to enjoy delicious seasonal dishes. The beef steak at dinner melted in the mouth like a drink. The dried Odawara horse mackerel at breakfast was rich in fat, and the rolled omelet had a faint aroma, probably from the cherry leaves underneath, which complemented its s

It was convenient to use both the day-use onsen and the onsen exclusively for guests. Although the weather wasn't great, I thoroughly enjoyed a relaxing time indulging in onsen baths. Next time, I hope to visit when the weather is clear so I can see Mount Fuji from my room!

This was my third stay, the first in several years. We stayed here for our first Onsen trip with three generations of our family, and we thoroughly enjoyed both the food and the Onsen. This time, we were especially excited to have a Room with a beer server (lol). Mr./Ms. I,

From the matcha served at check-in, to the Japanese garden with a koi pond on the way to our Room, taking off our shoes before entering the Accommodation building, and stepping into a simple tatami Room reminiscent of a tea room, decorated with wildflowers—everything is wonderful

The service, facility, and meals were all excellent, and I was very satisfied. If I may point out one thing, the hairdryer provided was quite subpar, making it difficult for women with long hair to dry their hair efficiently. I strongly recommend replacing the hairdryers in all

All Rooms are suites, and I enjoyed an elegant time soaking in the in-room open-air Onsen bath again and again. If you want the luxury of doing nothing, Hakone Suishoen is the place! Each dish prepared by the head chef is like a work of art—absolutely delicious—so both my heart a

The hospitality made us feel like we were back home, and we had a very comfortable time. (The views from each open-air bath, the well-equipped relaxation facilities, the meals served in the Room, and the cheerful service of the staff were all wonderful.) We were especially gr

The staff were all excellent. Thank you very much. Regarding directions to the hotel: We searched on Google Maps and took a bus from Lake Ashi, getting off at the Ubako Onsen entrance and walking to the hotel. This route is close, downhill, and takes about 10 minutes even at a l

Conveniently located within walking distance from Hakone-Yumoto Station, perfect for strolls and shopping for souvenirs. As the accommodation is not crowded, you can relax both in the bath and dining area. The meals are seasonal, featuring plenty of local ingredients and are de

Finally, after checkout they kindly drove us to Hakone Open-Air Museum—and I accidentally left my wallet at the Ryokan. A male staff member promptly brought it all the way to us on site; we are truly grateful. Next time I plan to bring my discerning parents as well—they will def

We reserved two rooms with open-air hot spring baths in the "Rocca Standard Creative Kaiseki Plan" for both of my parents. First, the heartfelt hospitality from all the staff was truly impressive. The facility was impeccably clean, the large public bath was spacious with a va

The hot spring water was smooth and soothing, providing a luxurious experience that relaxed both body and mind. The room was spacious, allowing for a quiet and peaceful time to unwind at leisure. The free-flow champagne service at the entrance was a delightful touch, making m

Thank you very much for your gracious hospitality. You even prepared unexpected services, and thanks to you I was able to spend an irreplaceable time that truly soothed both body and mind. From the comfortable Shuttle Service in such a fine vehicle, to the dignified yet perfectly

The contrast between the meticulously designed interior and the simple rooms is also remarkable. Moreover, the dinner and breakfast are very delicious. There are no complaints, but to become a prestigious Ryokan, I hope the youthful and energetic staff can be further trained

Although it was a 7-hour visit, I was able to spend a truly soothing and blissful time. The suite we used featured a semi-open-air bath with free-flowing hot spring water, as well as a separate shower room. From the open-air bath, I could enjoy the natural sounds of the river, i