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The water quality was great and left our skin silky smooth. We were also delighted that the hair dryer, iron, shampoo, and other amenities were all ReFa products. All of the staff were courteous, and we felt comfortable throughout our stay. We also appreciated the 11:00 check-out

The private dining Room was quiet both morning and night, allowing us to enjoy unhurried time together as a couple and create truly satisfying memories. We were also grateful for everyone’s kind and thoughtful service. Thank you very much for the birthday message at dinner and

Since meals were served in the Room, our dog barked a lot each time the staff brought the food, but they kindly knelt down to our dog’s eye level and helped him feel at ease. All of the staff greeted us with warm smiles, which made it very relaxing. We also had times when we coul

I felt that this accommodation was very well-balanced. The meals, room, onsen, and staff were all managed at a high level. Although I run a different business, I learned a lot from my stay. Personally, I found the terrace hammock and relaxing chairs incredibly comfortable. I spe

It was truly amazing. - The staff’s service - The Room (layout, view from the Room, hospitality) - The meals - The large public bath Everything was excellent! We had a wonderful time from start to finish! This is an Accommodation we definitely want to return to. We’ll recommend i

Above all, the staff were courteous and wonderful. When we asked them to receive a birthday cake for my companion, they kindly accommodated us, and as we were leaving they even prepared a small gift—my companion was truly delighted. Of all the Accommodations I’ve stayed at in Hak

The breakfast at the main dining room offered a wide variety of choices; my mother and I tried different menus, each so delicious that we wanted to try them all. The turndown service in our Room was handled with care, making our stay truly wonderful. Thank you very much! We will

During our stay, it rained heavily all day and we couldn’t go anywhere, so we spent the day inside the Hotel, but thanks to the open-air bath in the Room, we were able to relax and take it easy all day. The drink service in the lobby and the warm attentiveness of all the staff al

Clean rooms, a private bath with the soothing scent of cypress, and two large Onsen baths with different spring sources provided a relaxing experience. There were also inbound international guests, and while the lively atmosphere during dinner was enjoyable, I personally found th

From the initial contact, the staff took great care to accommodate preferences such as disliked ingredients, which made us look forward to our stay. The entire facility was impeccably clean, and the room was well-maintained, allowing us to enjoy a comfortable stay. The meals we

The Onsen was comfortable in temperature and very relaxing in both the large public bath and the private bath. The ice pops after bathing were also a welcome service. All of the staff had wonderful smiles and were kind throughout our stay, which made us feel very comfortable.

There was even a massage chair, making our stay truly luxurious. The staff's warm smiles and exceptional hospitality added to our wonderful experience. The semi-open-air large bath was incredible; soaking in the spacious tub while enjoying breathtaking views outside was unforget

The garden surrounded by fresh greenery and the open-air bath were wonderful, providing the perfect refreshment. The Room was impeccably clean and very functional, allowing us to spend our time comfortably. Above all, the staff's warm smiles made it a memorable birthday filled wi

What made me happiest was that the coffee is now much richer in flavor and tastes great even as a café latte—thank you for this improvement! The large public bath now uses card keys instead of number security locks, and new high-quality hair dryers have been provided—thank you

The French cuisine was excellent—from dessert all the way to the canelé served as an in-Room meal. We visited to celebrate our younger child’s school entrance, and it became a truly memorable trip for our family. This is an Accommodation we would love to visit again. Thank you ve

The staff, including those from overseas, provided exceptionally polite service that left a great impression. Enjoyed the onsen multiple times—it was clean with spacious changing rooms, which made for a very satisfying experience. I would love to stay again and hope they continue

The room's private bath was also excellent and included a steam sauna; we enjoyed bathing multiple times during our stay. As many others have mentioned, the meals were absolutely delicious and left us completely satisfied. If visiting Hakone again, I would definitely choose Go

felt natural rather than intrusive showcasing exceptional hospitality throughout entire experience leaving us wishing longer duration during checkout moment itself! Heartfelt thanks go out towards all wonderful team members including three adorable goats contributing towards cre

I stayed here for the first time last year and decided to return. The meals were as excellent as before, with a wide variety of dishes, all delicious. The entire accommodation was clean, and the staff provided outstanding service, making it comfortable to stay even with two young

Additionally, the room had its own open-air bath with a great atmosphere that we thoroughly enjoyed. Both dinner and breakfast were perfectly portioned, visually appealing, and absolutely delicious. My wife and I had an enjoyable time throughout our stay, creating wonderful me