Hakone Gora Karaku (ORIX Hotels & Resorts)

This was my third stay. Although it was your 6th anniversary, the entire facility felt very clean—especially the changing room, which was spotless. It was sparkling and very pleasant. The meals were also extremely delicious. Last time I borrowed a magnifying mirror and a hair iron, and this time they had already been prepared for me in advance—I was truly impressed by such attentive service. Next time, I would love to stay again and bring my daughter’s family as well.

We stayed here to celebrate my aunt’s 91st birthday. Just as the reviews said, not only was the staff’s hospitality outstanding, but every aspect of the facilities and services was truly top-class. For my aunt, who has difficulty walking, the barrier-free design made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the hotel even once—we simply relaxed and took our time inside—and both my aunt and I were extremely satisfied. It was such a wonderful hotel that we’d love to return and would also recommend it to friends. Thank you very much to all the staff!