Hakone Yumoto Onsen Hotel Kajikaso 투숙객 리뷰 및 후기

(가나가와현/하코네유모토) [전체 74개 객실]
종합 점수
4.12
(75)
  • 객실 및 어메니티
    4.25
  • 시설・설비
    4.16
  • 접객・서비스
    3.91
  • 식사
    3.93
  • 온천・목욕
    4.43
  • 만족도
    4.03
1.67
オトタマ?　マシソヨ

This was my second s...

This was my second stay. I remembered being very satisfied with the meals during my previous stay. However, this time the meals were disappointing in both quality and quantity. Although it was described as in-room dining, it seemed that a single staff member was handling everything, so the scheduled time passed and we were kept waiting. It was not an Accommodation that made me want to stay again.

  • 객실 및 어메니티2
  • 시설・설비2
  • 접객・서비스1
  • 식사1
  • 온천・목욕3
  • 만족도1
  • 2026. 6. 17.～
  • 2명 1개
  • [Riverside] Japanese-Western Style Room: 10-Tatami Japanese Room + Twin Beds
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for choosing our Hotel again. While we are grateful that you had a positive impression of your previous stay, we sincerely regret that we were unable to provide the experience you expected this time and caused you disappointment. Regarding the meals, we understand that preferences vary from guest to guest, and we will continue to make improvements so that more guests can be satisfied. On the other hand, we apologize for any inconvenience caused by keeping you waiting when serving in-room dining. We take your feedback seriously and will continue striving to remain an Accommodation where guests can spend their time in greater comfort. Thank you very much for sharing your valuable comments. Hotel Kajikaso Front Desk

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