Hakone Yumoto Onsen Hotel Kajikaso

We stayed here for our first trip with our 0-year-old baby.The staff, the meals, and the Onsen were all excellent—we were completely satisfied!When I called in advance to ask about baby items, I was told they only had a diaper trash bin and a baby bath. However, on the day of our stay they attached a baby seat to a chair, which was incredibly helpful for feeding weaning foods.Our child was at the crawling and pulling-to-stand stage, so we felt safe and comfortable because there were no steps in the Room.Every dish was delicious and beautifully presented. The meals were mainly fish-based, so they were easy to digest—and we even enjoyed a late-night snack at the izakaya as well (laugh). The chashu ramen is especially tasty.Since it was our first trip with a child during a hot season, we had various concerns, but even after checkout the staff kindly helped us, allowing us to relax with peace of mind. Thank you very much.We chose this place for our first Onsen trip and made wonderful memories. We would love to stay again!

This was my third stay, the first in several years. We stayed here for our first three-generation family Onsen trip, and we thoroughly enjoyed both the food and the Onsen. This time, it was our first time staying in a Room with a beer server, and we were beyond excited (lol). Mr./Ms. I, the supervisor in charge of breakfast, was very polite and efficient, and chatting with them was fun as well. They greeted us with a wonderful smile to start the morning, and we were very satisfied. The person in charge of dinner seemed a bit inexperienced, and it was disappointing that their answers to our questions were somewhat unclear. Still, overall this is a Ryokan we’d like to stay at again. Thank you very much!