Ulasan & Kesan Tamu Hakone Yumoto Onsen Hotel Kajikaso

(Prefektur Kanagawa/Hakone-Yumoto) [Total 74 Kamar]
Skor Keseluruhan
4.13
(76)
  • Kamar & Fasilitas
    4.26
  • Fasilitas
    4.17
  • Layanan Pelanggan
    3.92
  • Makanan
    3.94
  • Mata air panas・Pemandian
    4.43
  • Kepuasan
    4.04
1.67
オトタマ?　マシソヨ

This was my second s...

This was my second stay. I remembered being very satisfied with the meals during my previous stay. However, this time the meals were disappointing in both quality and quantity. Although it was described as in-room dining, it seemed that a single staff member was handling everything, so the scheduled time passed and we were kept waiting. It was not an Accommodation that made me want to stay again.

  • Kamar & Fasilitas2
  • Fasilitas2
  • Layanan Pelanggan1
  • Makanan1
  • Mata air panas・Pemandian3
  • Kepuasan1
  • 17/6/2026～
  • 2 orang 1 kamar
  • [Riverside] Japanese-Western Style Room: 10-Tatami Japanese Room + Twin Beds
  • Termasuk Makan Malam dan Sarapan

Balasan dari Fasilitas

Thank you very much for choosing our Hotel again. While we are grateful that you had a positive impression of your previous stay, we sincerely regret that we were unable to provide the experience you expected this time and caused you disappointment. Regarding the meals, we understand that preferences vary from guest to guest, and we will continue to make improvements so that more guests can be satisfied. On the other hand, we apologize for any inconvenience caused by keeping you waiting when serving in-room dining. We take your feedback seriously and will continue striving to remain an Accommodation where guests can spend their time in greater comfort. Thank you very much for sharing your valuable comments. Hotel Kajikaso Front Desk

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