Shirahama Coganoi Resort & Spa 투숙객 리뷰 및 후기 - 3페이지

(와카야마현/남기시라하마) [전체 172개 객실]
종합 점수
4.50
훌륭하다 (550)
  • 객실 및 어메니티
    4.37
  • 시설・설비
    4.29
  • 접객・서비스
    4.56
  • 식사
    4.54
  • 온천・목욕
    4.69
  • 만족도
    4.55
  • 5.00
    ゆぅりゃん

    I use it every year.

    Every time I visit Shirahama, I always stay here. The reliable service gives me peace of mind, and the meals are delicious. I enjoy relaxing in the bath multiple times, and the cleanliness of the changing rooms ensures a pleasant experience.

  • 3.83
    田中等

    The facility was quiet and pleasant.

  • 4.33
    ハレイワちゃん

    Comfortable

    The service was attentive yet unobtrusive, allowing for a comfortable stay. Both breakfast and dinner were delicious. The illuminations were beautiful.

  • 5.00
    フラの助

    This was our second ...

    This was our second stay after seven years. This summer was extremely hot, so we made a reservation after the summer holidays to enjoy swimming in the pool. The building is not new, but it is well-maintained and clean overall. Both the pool and onsen are simple in design but provide a relaxing atmosphere. We were able to use the outdoor pool even before check-in, and later in the evening, we moved to the indoor pool. The outdoor pool becomes shaded in the afternoon, making it pleasantly cool without being too hot. The terrace by the indoor pool was also very relaxing. The deep-water onsen is a family favorite; although it doesn't offer spectacular views, it somehow feels incredibly soothing and relaxing. I used the spa services and enjoyed a detoxifying sesame oil massage. Meals were served buffet-style this time as well, but they felt more satisfying than before with many small portions of various dishes that tasted better than I remembered. Our room accommodated four of us—myself, my husband, and our university- and high school-aged daughters—and while I expected it to feel cramped, it was spacious enough with proper beds instead of extra ones; we all slept comfortably. A smartphone charger was conveniently provided by each bedside as well! While there are more luxurious hotels out there, this accommodation offers excellent value for money with satisfaction exceeding expectations—I would love to make this my regular stay!

  • 4.83
    nikenear

    Excellent!

    At check-in, I saw a young male staff member hang up the internal phone in frustration, saying "annoying!" which scared me. I'm sure he's a good person, but perhaps he was too busy and overwhelmed. It's unfortunate because it's such a great Hotel otherwise. The older male staff member at check-out was extremely friendly and polite. The meals were of high quality and absolutely excellent. The bath towels were fluffy as well. The view from the Room was wonderful. The illuminations were also lovely. It turned out to be an enjoyable family trip. Thank you very much!

  • 5.00
    はるひなまま

    It was excellent!

    It was our first trip with our 0-year-old and 2-year-old daughters, and we were nervous, but thanks to Koganoi Resort Hotel, we were able to create such wonderful memories! We had some concerns before the trip and called several times with inquiries, but the staff always responded kindly, allowing us to prepare thoroughly and visit with peace of mind. There were many guests with babies, and all the staff members were friendly, making it a very family-friendly accommodation! We would love to stay here again. Even after returning home, my husband and I keep saying how glad we are that our first trip was at Koganoi Resort Hotel. We look forward to staying here again when we visit Shirahama!

  • 4.83
    ロマンス鷺

    Highly Satisfied

    The Onsen and meals were very satisfying. I also thought the staff's service was excellent. However, it was a bit disappointing that the room's air conditioning couldn't be adjusted.

  • 5.00
    go to ブルーノート

    A well-balanced and excellent Hotel

    The scenery, meals, and hospitality are excellent, and while the Facility is slightly aged, it remains clean. The large public bath includes a high-temperature sauna and cold bath for women. It is a very good Hotel.

  • 3.83
    さとぴ50

    The buffet and onsen...

    The buffet and onsen were very satisfying. All the staff were kind, allowing us to have a pleasant stay. I would like to stay again. Thank you very much!

  • 4.50
    m太郎

    As expected, the food at the Hotel was delicious.

    I revisited this accommodation as I remembered the high quality of the buffet from my previous stay, while looking for a last-minute place to stay after my weekend plans were canceled. Arriving before 2 PM to use the indoor and outdoor pools, we first went to the outdoor pool. However, I found it slightly inconvenient for families with small children due to the narrow changing rooms and having to climb stairs from inside the facility. While the convenience of amenities like a jacuzzi, night pool, and an indoor pool connected to a large bath was excellent, I felt that a layout allowing easier access between indoor and outdoor areas would be ideal. For dinner, we enjoyed fresh sashimi and sushi made with tuna from Wakayama Prefecture; they were exceptionally delicious. There was also a new wall-mounted donut display for children that added satisfaction to our experience. However, I was concerned about two points: firstly, steak from the live kitchen was tough and greasy; secondly, when foreign staff accidentally broke a glass nearby causing shards to scatter near my child’s feet, there was no acknowledgment or communication towards us as they quietly cleaned up. On another note though, other staff members greeted us warmly with smiles which reflected good hospitality—this aspect could be reviewed further. Lastly in our room itself Wi-Fi connectivity often failed making improvements necessary regarding network environment quality overall!

  • 4.83
    SARA

    It was my first stay...

    It was my first stay in a while, and since it was right after the summer holidays, the pool and other facilities were not crowded. The renovations in various areas also made for a pleasant experience. The meals at the Japanese restaurant were especially excellent, and the staff's service was outstanding. The price was reasonable, and overall, I was very satisfied. (A minor note: I noticed some fraying on part of the sofa.)

  • 4.83
    わっぺ

    It was a short-stay ...

    It was a short-stay Plan, but we were allowed to check in at 3 PM with the condition of having dinner from 5 PM. The meals for both breakfast and dinner had a wide variety and were delicious, leaving us very satisfied. However, since the dining time was limited to 90 minutes and our table was far from the food area, there was a long line at the live kitchen for tempura and sushi. If we had more time, we could have enjoyed our meal more leisurely—that's my only regret. Other than that, the bath was great with both semi-open-air and open-air options. The Room was spacious with beautiful views, which made it very enjoyable. The light-up display was also wonderful! I would love to visit again!

  • 5.00
    はろりん

    It was quiet and comfortable.

    The spacious and quiet Resort Hotel allowed for a relaxing stay. The staff were kind, making the stay very pleasant.

  • 5.00
    じりょん

    This is my second stay.

    We chose this accommodation to celebrate a companion's birthday because of the high quality of the meals and onsen. It was their first stay, and they were amazed by the exceptional quality of the food. We ended up eating too much both in the morning and evening (laughs). The onsen was also fantastic, with great views from the open-air bath, leaving us completely satisfied. It became a memorable trip. They said they definitely want to come back again, so it's a confirmed repeat!

  • 3.00
    Kerry

    Room Types and Dinner

    The photos of the room posted were misleading. I booked the corner suite because the photos showed a direct ocean view from the balcony, but based on the room layout, it seemed odd. When I asked the hotel, they said it’s not completely invisible but not as shown in the pictures. I requested a room change on-site, but they said they couldn’t confirm availability at that moment. Luckily, I found an actual ocean-view room myself and switched to it, but false photo representation should be avoided. Considering the location, rooms without a proper ocean view should be clearly stated. Also, reviews mentioned that buffet meals were delicious; however, this was far from true and very disappointing. The steak was tough, and sashimi only included tuna and sea bream with mediocre taste. There wasn’t much to eat overall—this might be acceptable for a budget hotel—but for a mid-range hotel like this one, it felt subpar.

  • 3.00
    私が噂のちやこ

    Considering the reviews

    I made a reservation because the reviews were good, but I found the meal flow to be very poor. With only 90 minutes and such a crowd, I couldn't enjoy my meal at ease. I was disappointed.

  • 4.67
    今チャン

    The Room was spacious and it was a nice Hotel.

  • 4.67
    あべちゃん1177

    Last-Minute Discount with Dinner and Breakfast Included

    Last-minute discount offers affordable stays with excellent service! The dinner buffet was outstanding! The tuna and sea bream sashimi were incredibly fresh and delicious! Other dishes were also delightful. Can't wait to visit again!

  • 3.67
    はちどり**

    A scenic view with a sense of openness and Onsen

    The distance from the room to the Onsen may be inconvenient for those with mobility issues. The restaurant is very crowded, but it offers freshly fried tempura, pasta, Mehari sushi, Nanko plums, Wakayama ramen, and other local specialties that were delicious. The harbor-side view and the spacious and open Onsen were excellent in both the indoor bath and outdoor standing bath. It is a hotel suitable for families and groups with good cost performance.

  • 4.67
    upshin

    This time, we decided to go out on a sudden whim just before the Obon holiday.

    Before the Obon holiday, I was looking for a reasonable accommodation with a pool and onsen. I found this hotel with availability and booked a slightly special plan (check-in at 4:00 PM - check-out at 10:00 AM). We arrived at the hotel in the early afternoon, enjoyed the pool and onsen right away, and checked in around 3:40 PM. Our luggage had already been delivered to our room, which was a spacious ocean-view room that exceeded our expectations. The delicious meals, illuminations, and other events were also very enjoyable. Next time, I would like to visit during an off-peak season with my daughter’s family and grandchildren. Thank you very much!

  • 3.83
    キャン2010

    Everything exceeded expectations.

    During the summer vacation season, I was very pleased to stay in a quiet Room. The only downside was the stink bug smell in the Room, but that was it. The customer service was not unpleasant at all. The seasonal sale hamo dish was delicious, and many of the less noticeable dishes were also tasty. The salt-grilled ayu fish was delicious as well. The garlic shrimp was also very tasty; it would have been even better if served piping hot—though I understand it's challenging. The bath area had towels provided, which made things very convenient. Thank you!

  • 5.00
    あらまーさん

    A Fun Time with Your Daughter's Family

    Joined my daughter's family in Tokyo for our first stay. Enjoyed playing in the pool and relaxing in the spacious bath. Dinner was a Japanese Kaiseki meal, which exceeded expectations and was absolutely satisfying. Since the hotel is located on a hill, we were mesmerized by the stunning view of the crimson sunset and Shirahama sea through large windows. After dinner, we took a stroll while admiring the illuminations—choosing Koganoi Hotel was definitely the right decision!

  • 4.50
    N&E

    The service was excellent.

    I appreciated the thoughtful gestures, such as being guided to a parking spot close to the entrance due to my condition requiring a cane, and being seated at a table in the dining area that minimized walking distance for carrying food. A wagon was also prepared, which was very helpful. The room was spacious and comfortable; however, I noticed an ammonia smell in the toilet. The bathtub was generously sized, which I liked, but there were drainage issues—when draining water after use, it overflowed from the pipe beside the tub and flooded the bathroom floor, causing some panic. Overall, I think this is a great accommodation. Thank you for your hospitality.

  • 3.83
    sarana-a

    Many guests stay here, and the food is delicious!

    I am a repeat guest at this accommodation. Compared to my previous stay, the front desk and valet staff were more pleasant, allowing me to relax during my visit. The foreign staff members were all very dedicated and kind, even to my elderly mother. Thank you very much. Although it gets quite crowded during breakfast due to the number of guests, the food is truly varied and delicious—I always end up eating too much! I am extremely satisfied and look forward to visiting again.

  • 5.00
    naokasa

    Perfect for reunions!

    Usually, I visit with my wife, but this time I used the facility for a university club reunion. The Onsen was as comfortable as always with excellent temperature control. For meals, we requested a group arrangement at "Concadoro," and they kindly reserved a single table for us. Since all attendees were nearing 80 years old, the buffet-style dining where everyone could choose their own food was very well-received. After dinner, we enjoyed sparkling illuminations and held a lively gathering in the karaoke room. We intentionally booked multiple twin Rooms to ensure everyone had a comfortable rest. The next day's memorable encounter with the "panda" was also greatly appreciated by everyone. As the reunion organizer, I believe this venue provided an exceptional setting for our event.

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  • 5.00
    IKUUE

    The staff at the fro...

    The staff at the front desk, Onsen, and restaurant were very kind and attentive. I had a comfortable stay. Thank you very much.

  • 4.17
    1959ken

    Great accommodation for families.

    The view from the Room is great, and the Facility has been renovated with a pool, making it ideal for families. The buffet offers good quality and quantity, but it takes quite some time to get food, so 90 minutes felt a bit short. Tourist attractions are nearby, and the cost-performance is excellent.

  • 4.67
    星組ママ

    Panda Tour

    I hurried to visit Shirahama as the pandas were being returned. The view of the sea from the window was beautiful, and the Onsen was excellent. Additionally, the food featured many local specialties, and the sea bream sashimi was outstanding. I would definitely like to visit again. The staff were kind, making it a wonderful memory along with the pandas. Thank you very much!

  • 4.83
    わらびの飼い主

    Highly recommended.

    We stayed as a group of five, including my in-laws and daughter. The special accommodation had two rooms, allowing us to relax comfortably. The Onsen was pleasant, and the buffet included local dishes that were delicious. Despite being a large Hotel, there were only two elevators, which resulted in long waiting times. Other than that, we were satisfied and would like to stay again.

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  • 5.00
    HAPPY　WIFE

    Great value for money.

    I stayed for the purpose of visiting Adventure World, and it was a great experience. The room was excellent, the view from the room was amazing, the bath was wonderful, and the buffet meals were delightful. The cost-performance ratio was very good. However, I thought it would be nice to have course meals available at a restaurant in addition to the buffet, even if it meant higher prices.

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