[Important] Beware of impersonation messages sent via WhatsApp
Security Notice: Beware of Impersonation Messages (WhatsApp Scam Alert)
To guests with a Reservation at Montblanc Hotel Raffine Nagoya Ekimae:
We have confirmed suspicious messages sent via messaging apps such as WhatsApp requesting that you check your Reservation, re-enter your credit card details, or make an urgent payment. These messages impersonate our Hotel or a booking site and may include statements such as “Your information must be updated to Check Reservation” or “Your Reservation may be canceled if you do not complete the procedure,” along with a URL link directing you to a phishing (fake) website posing as an accommodation booking site.
Some of these messages may include real Reservation details such as your name, stay dates, and Reservation Number, making them appear legitimate. Please note that our Hotel will never contact guests via messaging apps such as WhatsApp to request Check Reservation or payment under any circumstances. If you receive a suspicious message, please take the following precautions:
■ Do not open any URLs or links included in the message
■ Do not enter your credit card information or personal information
■ Do not reply to suspicious messages
■ Do not make any payments or transfers by following instructions in the message
■ If you need to Check Reservation details, please contact the official support desk of the Accommodation you booked or the official customer service of the accommodation booking site
If you have entered credit card information on a suspicious website, please contact your credit card company immediately.
We sincerely apologize for any concern and inconvenience this may cause.
If you have any questions or concerns, please contact our Hotel by email.
Thank you for your understanding and cooperation.


















