[Important] Beware of suspicious emails or messages impersonating hotels or booking websites.
Thank you very much for your continued patronage of our hotel.
We have received a report from Temairazu, Inc., the operator of the reservation management system “TEMAIRAZU” used by our hotel, that unauthorized access by a third party to its system has been confirmed, and that it cannot be ruled out that some guest information may have been viewed or obtained.
At present, suspicious messages via email, SMS, WhatsApp, etc. have been confirmed for some reservations made by September 21, 2026 and scheduled to stay on or after that date. These messages impersonate accommodation facilities or booking sites and request credit card details or payment.
Please note that our hotel will never ask you via message to access an external website or to enter credit card information or make a payment/transfer.
■ If you receive a suspicious message
- Do not open any URLs or links.
- Do not enter your credit card details or personal information.
- Do not reply or make any payment/transfer.
- Please verify your reservation details through our hotel directly or via the official support channel of your booking site.
■ If you have entered information
If you entered your credit card details and/or made a payment, please contact your card issuer or financial institution immediately. If you entered a password, please change the password for the relevant service.
Temairazu, Inc. implemented measures addressing the cause on September 26, 2026.
[Inquiries regarding this matter]
Temairazu, Inc. Emergency Help Desk
helpdesk@temairazu.com
We sincerely apologize for the significant concern this may cause our guests.






















