Richmond Hotels’ Infection Prevention Measures
With compassion and gratitude, we are committed to providing our guests with peace of mind, safety, and comfort.
At Richmond Hotels, our management philosophy is “a Hotel that is kind to people and nature, always evolving for our guests.” Each employee understands this philosophy and considers what they can do in every situation as we have welcomed many guests over the years.
Even under today’s challenging circumstances, this approach remains unchanged.
Richmond Hotels will continue to prioritize the health and safety of both our guests and employees by working to prevent the spread of infection and implementing appropriate measures based on policies and guidance from the national government, local authorities, and relevant organizations.
Richmond Hotels’ Initiatives
● To ensure that guests can use our services with confidence, staff will wear masks. Depending on the task (such as sanitizing/disinfection work), staff may also wear face shields and gloves.
● Staff regularly sanitize/disinfect high-touch areas with alcohol-based disinfectant in spaces used by guests such as the lobby, public areas, elevators, breakfast venue (buttons), handrails, counters, chairs, tables, vending machines, coin laundry facilities, and other frequently touched surfaces.
● Hand sanitizer/disinfectant will be available throughout the building.
Front Desk / Check-in Procedures
● Vinyl curtains or acrylic panels are installed at the front desk to help prevent droplet transmission.
● Depending on your arrival time, you may be asked to wait at the front desk. In such cases, staff will guide you to keep an appropriate distance from other guests. Floor markers are provided.
● Pens provided at the front desk are disinfected for each guest.
● For payments such as Accommodation charges: both credit cards and cash can be processed via an automated payment machine. The front desk also supports cashless payments such as various QR code payment methods. After each use by a guest، equipment is wiped down with alcohol-based disinfectant. For cash transactions at the front desk، a coin tray is used.
On our official website and various Reservation sites، you may also choose online advance card payment when making a Reservation. In that case، no payment for Accommodation charges will be required at the Hotel.
● Room keys are disinfected individually before being handed to you.
● If you feel unwell، please inform a staff member immediately.
Thermometers can be loaned out，and we can provide information on nearby hospitals.
Please Relax in Your Room
● To avoid close contact between guests، we may limit elevator capacity.
● During cleaning，staff wear masks and gloves，and—based on our checklist—sanitize surfaces such as door handles; TV/air-conditioning remote controls; room light switches; card switches; desks; chairs; handles; mini-fridges/coolers; cabinet doors; telephones; hair dryers; electric kettles; toilets؛ faucets؛ etc., using alcohol-based disinfectant wipes.
● Glasses/mugs in guest rooms are replaced with sanitized items. If you would like disposable cups، please contact the front desk.
● Pajamas、towels、and linens provided are professionally cleaned items.
● In accordance with building maintenance regulations، air quality is maintained throughout the building including guest rooms. Guest rooms are ventilated 24 hours a day to continuously bring in fresh air.
● Staff are on duty 24 hours a day.
If you have any concerns or questions during your stay، please feel free to contact us anytime.
About Breakfast
● The venue is ventilated regularly once every hour，and thorough sanitizing/disinfection is carried out for door handles、tables、chairs (armrests/backrests)、the drink bar、and tableware。
● Please be sure to use hand sanitizer/disinfectant provided at the entrance before entering. We also ask all guests to wear masks。
● Seating is arranged with adequate spacing。Tables/chairs in dining areas are wiped down with disinfectant after each use。
● Gloves for guests are available upon request。Please ask if needed。
● Guests experiencing symptoms such as fever、cough、or headache may be refused entry to the breakfast venue。
Check-out Procedures
● You can check out using an automated payment machine，so there is no need to stop by the front desk。
Our staff will see you off with warm smiles。
To ensure that all guests can stay safely and comfortably,
we will continue improving hygiene standards throughout our facilities based on up-to-date information。
All of us look forward to welcoming you warmly。
