At Richmond Hotels, our management philosophy is “a Hotel that is kind to people and nature, and continually evolves for our guests.” Each employee understands this philosophy, considers what they can do in each situation, and we have welcomed many guests over the years.
Even under challenging circumstances like those we face today, this approach will not change.
Richmond Hotels will continue to place the health and safety of both guests and employees first. We will work to prevent the spread of infection and implement appropriate measures based on policies and guidance from the national government, local authorities, and relevant organizations.
[Richmond Hotels Initiatives]
• To ensure guests can use our services with peace of mind, staff will wear masks. For certain tasks such as sanitizing/disinfection work, staff may also wear face shields and gloves.
• Staff regularly sanitize/disinfect high-touch areas with alcohol-based disinfectant in locations used by guests such as the lobby, public spaces, elevators, breakfast venue (buttons), handrails, counters, chairs, tables, vending machines, coin laundry facilities, and other frequently touched surfaces.
• Hand sanitizer/disinfectant will be available throughout the building.
[Front Desk / Check-in Procedures]
• Vinyl curtains or acrylic panels are installed at the front desk to help prevent droplet transmission.
• Depending on your arrival time, you may be asked to wait at the front desk. Staff will guide you to keep an appropriate distance from other guests. Floor markers are in place.
• Pens provided at the front desk are disinfected for each guest.
• Payments such as Accommodation charges can be made by credit card or cash using a payment machine. The front desk also supports cashless payments such as various QR code payments. After each use by a guest, equipment is wiped down with alcohol-based disinfectant. For cash transactions at the front desk we use a coin tray.
On our official website and various Reservation sites you may also choose online advance card payment when making a Reservation. In that case there is no payment required at the Hotel for your Accommodation charges.
• Room keys are disinfected individually before being handed to you.
• If you feel unwell during your stay please inform staff immediately.
We can lend you a thermometer and provide information on nearby hospitals.
[Please Relax in Your Room]
• To avoid close contact between guests we may limit elevator capacity.
• During cleaning staff wear masks and gloves; following our checklist we wipe down with alcohol-based disinfectant items such as door handles; TV/air-conditioning remote controls; Room light switches; card switches; desks; chairs; handles; refrigerators; cabinet doors; telephones; hair dryers; electric kettles; toilets; faucets; etc.
• Glasses/mugs in guest rooms are replaced with sanitized items. If you prefer disposable cups please contact the front desk.
• Pajamas/towels/linens provided have been professionally cleaned.
• In accordance with building maintenance regulations we maintain proper air quality throughout the building including guest rooms. Guest rooms are ventilated 24 hours a day to continuously bring in fresh air.
• Staff are on-site 24 hours a day.
If you have any concerns or questions during your stay please feel free to contact us.
[Breakfast]
• With safety in mind we have suspended buffet-style breakfast service for now and offer set meals instead (Japanese set-meal style).
• The venue is ventilated regularly once per hour and thorough sanitizing/disinfection is carried out for door handles/tables/chairs (armrests/backrests)/drink bar/tableware etc.
• Please be sure to use hand sanitizer/disinfectant available at the entrance before entering. We also ask all guests to wear masks.
• Seating is arranged with adequate spacing between tables/guests. Tables/chairs are wiped down with disinfectant after each use.
• Gloves for guests are also available upon request—please ask if needed.
• Guests experiencing symptoms such as fever/cough/headache may be refused entry to the breakfast venue.
[Check-out Procedures]
• You can check out using an automated payment machine so there is no need to stop by the front desk.
Our staff will see you off with warm smiles.
To ensure every guest can stay safely and comfortably we will continue improving our hygiene measures based on up-to-date information within our Accommodation facilities.
All of us look forward to welcoming you warmly.
