With care and gratitude, we are committed to providing our guests with peace of mind, safety, and security.
At Richmond Hotels, our management philosophy is “a Hotel that is kind to people and nature, always evolving for our guests.” Each employee understands this philosophy, considers what they can do in every situation, and has welcomed many guests over the years.
Richmond Hotels will continue to place the health and safety of both guests and employees as our highest priority. We will work to prevent the spread of infection and implement appropriate measures based on policies and guidance from the national government, local authorities, and relevant organizations.
Richmond Hotels Initiatives
● In areas used by guests—such as the lobby, public spaces, elevators, breakfast venue—and on frequently touched surfaces including buttons, handrails, counters, chairs, tables, vending machines, coin laundry facilities (and more), staff regularly disinfects with alcohol-based sanitizer.
● Hand sanitizer/disinfectant is available throughout the building.
Front Desk / Check-in Procedures
● Depending on your arrival time, you may be asked to wait at the front desk.
● For payments such as Accommodation charges: both credit cards and cash can be processed via an automated payment machine. We also support cashless options such as various QR code payments. After each use by a guest, equipment is wiped down with alcohol-based sanitizer. For cash transactions at the front desk (when applicable), we use a coin tray.
On our official website and various Reservation sites, you may also choose online prepayment by card at the time of Reservation. In that case, no payment for your stay will be required at the Hotel.
● During cleaning (with masks worn), staff disinfects by wiping with alcohol-based sanitizer in accordance with our checklist—covering items such as doorknobs; TV/air-conditioning remote controls; Room light switches; card switches; desks; chairs; handles; refrigerators; cabinet doors; telephones; hair dryers; electric kettles; toilets; faucets (and more).
● Glasses and mugs in guest Rooms are replaced with sanitized items. If you prefer disposable cups please contact the front desk.
● Pajamas/towels/linens are provided after laundering.
● Indoor air quality in both common areas and guest Rooms is maintained in accordance with building maintenance regulations. Guest Rooms are ventilated 24 hours a day to ensure a constant supply of fresh air.
● Staff are on-site 24 hours a day.
If you have any concerns or questions during your stay please feel free to contact us at any time.
About Breakfast
● Please be sure to use the hand sanitizer/disinfectant provided at the entrance before entering the breakfast venue.
● Guests experiencing symptoms such as fever cough or headache may be asked not to use the breakfast venue.
Check-out Procedures
To ensure that all guests can stay safely and comfortably,
we will continue maintaining a hygienic environment throughout our facilities based on up-to-date information.
All of us look forward to welcoming you with warm smiles.
