With care and gratitude, we are committed to providing our guests with peace of mind, safety, and security.
At Richmond Hotels, our management philosophy is “a Hotel that is kind to people and nature, always evolving for our guests.” Each employee understands this philosophy, considers what they can do in each situation, and has welcomed many guests over the years.
Richmond Hotels will continue to prioritize the health and safety of both guests and employees. We will work to prevent the spread of infection and implement appropriate measures based on the policies and guidance of the national government, local authorities, and relevant organizations.
Richmond Hotels Initiatives
● In areas used by guests—such as the lobby, public spaces, elevators, breakfast venue—and on frequently touched surfaces including buttons, handrails, counters, chairs, tables, vending machines, coin laundry equipment (and other touchpoints), staff regularly disinfects with alcohol-based sanitizer.
● Hand sanitizer/disinfectant is available throughout the building.
Front Desk / Check-in Procedures
● Depending on your arrival time, you may be asked to wait at the front desk.
● Payments such as Accommodation charges can be made by credit card or cash using our payment machine. Cashless options such as various QR code payments are also available. After each use by a guest, equipment is wiped down with alcohol-based sanitizer. For cash transactions at the front desk (when applicable), we use a coin tray.
On our official website and various Reservation sites (booking sites), you may also choose online advance card payment at the time of Reservation. In that case, no payment for Accommodation charges will be required at the Hotel.
● During cleaning (with staff wearing masks), we disinfect by wiping with alcohol-based sanitizer in accordance with our checklist. This includes doorknobs; TV/air-conditioning remote controls; Room light switches; card switches; desks; chairs; handles; refrigerators; cabinet doors; telephones; hair dryers; electric kettles; toilets; faucets; and more.
● Glasses and mugs in guest Rooms are replaced with sanitized items. If you prefer disposable cups instead please contact the front desk.
● Pajamas/tops for sleeping wear towels linens are provided after laundering/cleaning.
● Indoor air quality in both common areas and guest Rooms is maintained in accordance with building maintenance regulations. Guest Rooms are ventilated 24 hours a day to continuously bring in fresh air.
● Staff are on-site 24 hours a day.
If you have any concerns or questions during your stay please feel free to contact us at any time.
About Breakfast
● Please be sure to use hand sanitizer/disinfectant provided at entrance before entering breakfast venue area before entering dining area .
● Guests experiencing symptoms such as fever cough or headache may be asked not allowed denied entry refused service access/use of breakfast venue .
Check-out Procedures
To ensure that all guests can stay safely comfortably安心して,
we will continue maintaining hygienic environment based on latest information updates new guidance .
All staff look forward welcoming you with smiles .
