With care and gratitude, we are committed to providing our guests with a safe and secure stay.
At Richmond Hotels, we will continue to prioritize the health and safety of both our guests and employees by implementing appropriate measures.
Richmond Hotels Initiatives
● To ensure guests can use our services with peace of mind, staff may wear masks.
● In areas used by guests—such as the lobby, public spaces, elevators, breakfast venue—and on frequently touched surfaces including buttons, handrails, counters, chairs, tables, vending machines, and coin laundry equipment—our staff regularly disinfects and sanitizes using alcohol-based disinfectant.
● Hand sanitizer/disinfectant will be available throughout the building.
Front Desk / Check-in Procedures
● Payments for Accommodation charges can be made by credit card or cash using the payment machine. The front desk also supports cashless payments such as various QR code payments. After each use by a guest, equipment is wiped down with alcohol-based disinfectant. For cash transactions at the front desk, we use a coin tray.
On our official website and various Reservation sites, you may also choose online advance card payment at the time of Reservation. In that case, no payment for Accommodation charges will be required at the Hotel.
● Room keys are disinfected individually before being handed to you.
● If you are feeling unwell, please inform our staff immediately. We can lend you a thermometer and provide information on nearby hospitals.
Please Relax in Your Guestroom
● Glasses and mugs in guestrooms are replaced with sanitized items. If you would like disposable cups instead, please contact the front desk.
● Pajamas (sleepwear), towels, and linens are provided freshly laundered.
● Indoor air quality in both common areas and guestrooms is maintained in accordance with building maintenance regulations. Guestrooms are ventilated 24 hours a day to continuously bring in fresh air.
● Staff are on-site 24 hours a day.
If you have any concerns or questions during your stay, please feel free to contact us at any time.
About Breakfast
● Please use the hand sanitizer/disinfectant provided at the entrance before entering the breakfast venue.
● Gloves for guests are also available upon request—please ask our staff.
● Guests experiencing symptoms such as fever, coughs, or headaches may be asked not to use the breakfast venue.
Check-out Procedures
● You can check out using the payment machine; there is no need to stop by the front desk.
Our staff will see you off with a smile.