[Infection Prevention Measures]
To ensure all guests can stay with peace of mind, we have implemented infection prevention measures throughout the property.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
■ Hand sanitizer stations
Hand sanitizer is available at the entrance and in various locations throughout the property for guests to use at any time.
■ Frequent ventilation and disinfection
- We regularly ventilate shared areas and dining venues.
- We ask guests to ventilate their rooms by opening windows at regular intervals.
- We regularly disinfect items in dining venues such as tongs and pitchers.
- We regularly disinfect frequently touched areas such as elevators, as well as pens and other writing instruments.
- During room cleaning, we deodorize rooms using an ozone deodorizer with recognized space sanitizing effects.
■ Avoiding crowding (“close contact”)
- To prevent crowding in the restaurant, meal start times may be staggered.
*Please note that we may not be able to accommodate your preferred time.*
- Seating is arranged to maintain adequate distance between guests.
- Some sofas and chairs in the lobby have been removed to reduce crowding.
- Markers are placed in waiting areas during check-in/check-out to encourage social distancing.
- Acrylic partitions are installed at the front desk to help prevent droplet transmission.
- In changing rooms, we ask that lockers be used while maintaining distance from other guests.
- Elevator capacity may be limited.
- The smoking room is limited to one group at a time.
■ Staff mask policy
- Dining staff wear masks when serving meals.
- Front desk staff and dining staff wear masks during service as well as during preparation.
■ Staff health management
- Staff check their temperature daily before work; anyone with a fever will refrain from working.
- If a family member or someone in the household feels unwell, staff will remain at home.
- Staff refrain from non-essential outings both on and off duty.
■ Check-in / Check-out
- Guests are asked to undergo a temperature check upon entry.
- Guests with symptoms such as fever will be asked to inform us immediately.
- Information about the property and guest rooms will be provided in written form rather than explained verbally by staff.
-- Escort service to guest rooms by staff is available upon request only.
-- Payments/receipts will be handled using a tray during settlement.
■ Dining
-- Hot pot dishes, sashimi platters, etc. will be served individually (one pot/one portion per person).
-- Whenever possible, dishes will be served all at once to reduce contact between guests and staff.
-- At buffet venues, tongs are replaced/disinfected frequently, and disposable gloves are provided.
■ For guests visiting our property
If you have a fever, cough, or cold-like symptoms, please carefully consider postponing your visit.
Should you develop symptoms suggestive of infection during your stay, we will prepare a separate private room. Please notify us promptly.
