【Infection Prevention Measures】
To ensure a safe and comfortable stay for all our guests, we have implemented infection prevention measures.
We appreciate your understanding and cooperation as some measures may cause minor inconveniences.
■ Alcohol-Based Hand Sanitizers
Hand sanitizers are available at the entrance and throughout the facility for guest use at any time.
■ Regular Ventilation and Disinfection
- Frequent ventilation of shared spaces and dining areas is conducted.
- Guests are kindly requested to open windows in their rooms periodically for ventilation.
- Dining area utensils such as tongs and pitchers are regularly disinfected.
- Frequently touched surfaces like elevator buttons or pens are disinfected regularly.
- During room cleaning, an ozone deodorizer with space sterilization effects is used.
■ Avoiding Crowds ("3Cs")
＜Banquet Halls & Restaurants＞
- Meal start times may be staggered to prevent crowding in restaurants (please note that your preferred time may not always be accommodated).
- Seating arrangements ensure sufficient distance between guests.
＜Lobby & Front Desk＞
- Some sofas and chairs in the lobby have been removed to reduce crowding.
- Social distancing markers have been placed in waiting areas during check-in/check-out.
- Acrylic panels have been installed at the front desk to prevent droplet transmission.
＜Public Baths & Other Public Spaces＞
- Locker usage in bathhouse changing rooms is managed to maintain appropriate distances between guests.
- Elevator capacity is limited.
- Smoking rooms are limited to one group at a time.
■ Staff Mask Usage
- Dining staff wear masks while serving meals.
- Front desk staff and dining staff wear masks during customer interactions or preparation tasks.
■ Staff Health Management
- Daily temperature checks are conducted before work; those with fever refrain from working.
- Staff members stay home if anyone within their household feels unwell.
- Non-essential outings during or outside work hours are avoided.
■ Check-In/Check-Out Procedures
＜Check-In＞
- Temperature checks upon entry will be requested from all guests.
- Guests showing symptoms such as fever will be asked to report them promptly.
- Facility information will be provided via written materials instead of verbal explanations by staff.
- Room escort services by staff will only be provided upon request.
＜Check-Out＞
Payment transactions will take place using trays for contactless handling.
■ Meals
＜Dinner＞
Individual servings (e.g., personal hot pots, sashimi platters) replace shared dishes where applicable.
Efforts are made to serve meals all at once, minimizing contact between guests and staff.
＜Breakfast＞
At buffet venues, tongs are frequently replaced/disinfected, disposable gloves are provided for guest use.
■ For Visiting Guests
If you experience symptoms such as fever, coughs, or cold-like conditions prior to arrival, please reconsider your visit carefully.
Should any symptoms suggestive of infection arise during your stay, we will prepare a separate private room immediately upon notification—please inform us without delay.
