[Important] Notice of Unauthorized Access Detected at Our Reservation Management Company
Thank you very much for your continued patronage of Hotel New Otani Takaoka.
We have confirmed that there may have been an external leak of customers’ personal information at Temairazu, Inc., the Reservation management company we partner with.
We sincerely apologize for the significant inconvenience and concern this may cause.
Based on what has been confirmed so far, we have identified incidents in which suspicious messages were sent to some Reservers whose Reservations meet all of the following conditions:
・Reservation date: Reservations completed on or before September 21, 2026
・Stay date: Reservations with stay dates on or after September 21, 2026
If you receive any suspicious contact (email, SMS, etc.) claiming to be from us or an Accommodation, please take special care regarding the following:
[Important precautions]
・Do not open any URLs or links included in the message
・Do not enter credit card details or personal information
・Do not reply to suspicious messages
・Do not make payments or transfers by following instructions in the message
・If you need to Check Reservation details, contact the official support desk of the Accommodation you reserved or the official customer service channel of your accommodation booking site
If you have entered credit card information on a suspicious website, please contact your credit card company immediately.
Please note that the system involved in this incident does not handle or store credit card information.
For inquiries regarding this matter, please contact:
Temairazu, Inc.
https://www.temairazu.co.jp/pdf/1206/news-update
Department: Emergency Response Desk
Email: helpdesk@temairazu.com
We again sincerely apologize for causing you significant concern.

















