[Important] Beware of suspicious emails impersonating Accommodations or booking sites.
We have confirmed suspicious emails and messages impersonating Accommodations and accommodation reservation websites.
Please note that we will never ask you by email or message to cancel or to enter personal information.
If you receive a suspicious email or message, please do not reply, click any links, or enter any personal information (including credit card details).
Please delete it immediately.
We have also received a notice regarding unauthorized access from the provider of our reservation management system, “Temairazu.”
Below is the information provided by Temairazu Co., Ltd.
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Based on what has been confirmed so far, we have identified cases in which suspicious messages were sent to Reservers for some Reservations that meet all of the following conditions:
- Reservation date: Reservations completed on or before September 21, 2026
- Stay date: Reservations with stay dates on or after September 21, 2026
If you receive any suspicious contact (email, SMS, etc.) claiming to be from us or an Accommodation, please take special care regarding the following:
[Important precautions]
- Do not open any URLs or links included in the message
- Do not enter credit card information or personal information
- Do not reply to suspicious messages
- Do not make payments or transfers as instructed in the message
- If you need to check Reservation details, contact the official support channel of the Accommodation you reserved with or the accommodation reservation website
If you entered credit card information on a suspicious website, please contact your credit card company immediately.
Please note that the system involved in this incident does not handle or store credit card information.
For inquiries regarding this matter, please contact:
Temairazu Co., Ltd.
https://www.temairazu.co.jp/pdf/1206/news-update
Department: Emergency Response Desk
Email: helpdesk@temairazu.com
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If you are unsure about whether an email/message is legitimate, please contact us or your accommodation reservation website.
We apologize for any concern this may cause and appreciate your understanding and vigilance.






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