Hotel on the Mountain

Dear Guests, We would like to express our sincere gratitude for your continued support. At the Mountain Top Hotel, we are implementing the following measures to ensure the health and safety of our guests and employees, as well as to provide a secure environment for your stay. We apologize for any inconvenience caused and kindly ask for your understanding and cooperation. 【Efforts in Public Areas】 ＜Installation and Increase of Alcohol Sanitizers＞ ・We have increased the number of sanitizer stations to create an environment that is easy for guests to use. (Hotel entrance: 2 locations, lobby, entrances of each restaurant, banquet halls on each floor, restrooms, etc.) ＜Strengthening Regular Disinfection＞ ・We regularly disinfect areas and items frequently touched by guests, such as doors, doorknobs, elevator buttons, handrails, pens, etc. ＜Other Measures＞ ・Limiting the number of elevator users (staff will guide guests). ・Smoking rooms on the 1st and B1 floors are limited to one person at a time. ・Regular ventilation of the lobby area is conducted. 【Efforts During Your Stay】 Measures to reduce congestion, prevent contact and droplet infections, and suspension of some services. ＜Wearing Masks During Customer Interaction＞ ・Staff members wear masks. ＜Upon Arrival and Departure＞ ・Upon arrival, we ask all staying guests to fill out a health check sheet. ・Room keys are thoroughly disinfected. ・Check-in and check-out are guided one group at a time. ※During busy times, we ask guests to wait while maintaining a safe distance. ・Cash trays are used during payment. ＜During Your Stay＞ ・Frequently touched areas in guest rooms, such as doorknobs, switches, and telephones, are disinfected with alcohol. ・The minibar service in guest rooms is disinfected with alcohol. ・When staff enter guest rooms, they disinfect their hands in advance and wear masks. 【Efforts for Employees】 ＜Wearing Masks During Commute＞ ・Masks are distributed, and wearing them during commutes is mandatory. ＜Health Checks at Work＞ ・Employees' health conditions are checked upon arrival at work, and they are required to fill out a health check sheet. Additionally, temperatures are taken, and those with fever or poor health are asked to stay home. ＜Management of Unwell Employees＞ ・Employees with symptoms such as fever or cough are instructed to refrain from coming to work and to visit a medical institution. ＜Strengthening Disinfection in Back Areas＞ ・Alcohol sanitizers are installed in employee Facilities such as entrances, offices, and restrooms, and hand disinfection is enforced before and during work. 【Requests to Guests】 ・To ensure a safe environment at our Property, we kindly ask for your cooperation in wearing masks and using alcohol sanitizers upon arrival. ・If you feel unwell, please inform a nearby staff member. 【Notice】 ＜Temperature Checks＞ Thermal cameras are installed at the Hotel entrance to conduct temperature checks. Guests with a fever of 37.5°C or higher or those feeling unwell will be asked to refrain from entering. ※The 37.5°C standard is based on government guidelines. We appreciate your understanding and cooperation. ※Please note that the above measures may be updated in accordance with future policies indicated by the government and related organizations. In such cases, we will provide further notice. We apologize for any inconvenience caused and kindly ask for your understanding and cooperation.