Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Total 172 Rooms]
Overall Score
4.51
Wonderful (543)
  • Rooms & Amenities
    4.38
  • Facility
    4.31
  • Hospitality & Service
    4.58
  • Meals
    4.53
  • Onsen & Bath
    4.70
  • Satisfaction
    4.57
4.33
ハレアキ

Satisfied.

The service provided by the front desk and restaurant staff, as well as the food, was excellent. One of the elevators was out of order, and there was a wait for the one that was operational. It took time to move up to the 4th floor as the stairs were also unusable. The loud noise when closing the bathroom door in the room was inconvenient, especially when going to the bathroom at night. The Facility may be old.

  • Rooms & Amenities4
  • Facility3
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction4
  • 9/18/2024～
  • 4 people 1 room
  • Family Room (Japanese-Western Style) <Non-Smoking> [Ocean View]
  • Includes breakfast and dinner

Reply from the Facility

Dear Haraeki, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also appreciate your contribution to the Review. However, we sincerely apologize for the inconvenience caused by the Facility malfunction during your stay. We will strive to ensure that such issues do not occur in the future through diligent Facility inspections. We hope you will visit us again when you come to Shirahama next time. All the staff at our Hotel are looking forward to welcoming you again. Reservation: Torii

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