Regarding Operations in the Event of a Natural Disaster
1. Suspension of Services in the Event of Natural Disasters In the event of a power outage, the in-house elevators, water supply systems, and air-conditioning systems will stop. Bathing Facilities such as the large public bath will be unavailable, and we will also be unable to provide meals. As for lighting, emergency generators are available; however, only emergency indirect lighting will be provided (up to 2 hours). *Please note that it will be dimmer than normal lighting. In addition, if it is unsafe for staff to commute, we may be unable to provide in-person services. Therefore, if a typhoon with a risk of severe damage is approaching; if an “Alert” is issued under major earthquake advisory information; or if the Japan Meteorological Agency issues Alert Level 5 (“Special Warning”) for Ito City under its disaster prevention weather information, we may contact you in advance to terminate your Accommodation contract and suspend Ryokan operations. 2. When Typhoon Track Forecasts May Affect the Izu Peninsula and Public Transportation If the track forecast two days prior indicates a high likelihood that the typhoon will affect the Izu Peninsula, we will waive the Cancellation Fee. If you wish to cancel, please be sure to contact us by phone. If you made a Reservation with advance payment and cancel it yourself online/apply self-cancellation procedures, a Cancellation Fee may still be deducted. Likewise, if train services are suspended or expressways are closed on your check-in date due to weather conditions, no Cancellation Fee will be charged. In this case as well, please be sure to contact us by phone. 3. When Weather Alerts at JMA Alert Level 4 or Higher Are Issued for Ito City or Along Your Travel Route/Residential Area If disaster prevention weather information at JMA Alert Level 4 or higher is issued for your area of residence, along your travel route (itinerary), or for Ito City—and travel is deemed dangerous—we will also waive the Cancellation Fee. As with typhoons approaching our area, if you wish to cancel please be sure to contact us by phone.















