Shangri-La Tokyo

As it was my first stay, you kindly picked me up at Tokyo Station and showed me to a beautifully clean, nicely chilled Room as much as three hours early. Every member of staff welcomed me with such warm smiles that, even in a luxurious space far from everyday life, I was able to spend a wonderfully comfortable day as if I were in my own Room. Breakfast was truly delicious, and on top of that, the delightful conversation with the cute female staff member who spoke languages fluently, along with the thoughtful attentiveness of the male staff member—never intrusive yet always considerate—made me linger longer than planned. I’ll work hard and will definitely stay again!

Seventeen years after visiting on February 28, just a few days before the Hotel opened on March 2, 2009, and being allowed a brief look inside, my dream finally came true and I was able to stay here. Thanks to a complimentary upgrade, we were given a Room on the Imperial Palace side, and I was able to see the roof of Tokyo Station with my own eyes for the first time. At the main dining restaurant “Piacere,” one surprise followed another: a courteous greeting from the head chef and even a gift to take home—I was truly amazed by such warm hospitality. I had an extremely comfortable stay, making it a memorable birthday celebration. When I returned to my Room from “Piacere,” birthday treats had also been delivered, for which I am deeply grateful. It felt like serendipity after so long, and it became a wonderful birthday celebration at this five-star Hotel.