Shirahama Coganoi Resort & Spa

設施的回覆

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely appreciate you choosing our hotel for your trip with your daughter. We are delighted to hear that your daughter enjoyed her stay in the Panda Room. On the other hand, we apologize for the disappointment caused by the temperature of some dishes at the dinner buffet and the waiting time at the sushi station. We take your feedback seriously and will use it to improve our service, including how dishes are served, replenishment timing, and measures to ease congestion. Even so, we are pleased that you enjoyed our indoor pool and that it made your daughter happy. We will continue striving as a team to be a hotel where families with children can stay comfortably and enjoy their time with peace of mind. We look forward to welcoming you and your family again.

設施的回覆

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate you taking the time to share your feedback about your stay. We were delighted to read that you seemed satisfied with your visit. On the other hand, we are truly sorry that, due to unfortunate weather, you were unable to enjoy the relaxation area by the open-air bath and cold bath as you had hoped. We also apologize for any inconvenience caused by the wait at checkout due to congestion. We will continue working to ensure a smoother departure experience. When you next visit Nanki-Shirahama, we would be grateful if you would choose our hotel again. All of our staff look forward to welcoming you.

設施的回覆

Thank you very much for staying at Shirahama Koganoi Resort & Spa again. We are also truly grateful for your continued patronage. We sincerely apologize that noise from footsteps on the floor above, doors opening and closing, and voices from the neighboring Room prevented you from resting comfortably until late at night. Although you chose our Hotel, we deeply regret that we did not meet your expectations. Thank you as well for your valuable feedback regarding installing handrails in the Room toilet. While it may be difficult to address immediately, we will carefully keep your comments in mind as a reference when considering future Facility improvements. We will continue striving to be a Hotel where guests are satisfied with their entire stay—not only our service and views. This is entirely our request, but if you have another opportunity to visit Nanki-Shirahama, we would be grateful if you would choose us again. All of our staff look forward to welcoming you.