Sapporo Grand Hotel住客評價與感想
- 客房・設施4.46
- 設施・設備4.39
- 接待・服務4.64
- 餐飲4.71
- 溫泉・浴池4.11
- 滿意度4.52
Thank you very much.
I stayed here after reading Reviews saying that although this long-established Hotel has older Facilities, the hospitality is excellent. However, I did not feel the service was at that level, and I especially found the check-in response quite questionable. As someone mentioned in a Review, there was no explanation at all about the club floor or breakfast. That said, I did not particularly notice the age of the Facilities; the Room felt clean, and I really appreciated the cheerful greetings from the housekeeping staff. The stay was comfortable and relaxing, and I am grateful for that. Thank you very much.
- 客房・設施3
- 設施・設備3
- 接待・服務2
- 餐飲3
- 溫泉・浴池2
- 滿意度3
- 2026/7/15～
- 1名 1間
- [Executive Floor] Hollywood Twin / Non-Smoking (29 m²)
- 附早餐
設施的回覆
Dear Mr./Ms. Kyono Tamasaburo, Thank you very much for staying at Sapporo Grand Hotel. We also sincerely appreciate you taking the time to share your feedback about your stay. We sincerely apologize that our assistance at check-in, as well as our explanations regarding the Club Floor and breakfast information, were insufficient. We deeply regret that we were unable to provide the level of service you expected. We take your comments seriously and will work to improve our service going forward. At the same time, we are delighted to hear that you were satisfied with the cleanliness of your Room and the service provided by our housekeeping staff. Your kind words are a great encouragement to all of us. We look forward to welcoming you again in the future. Sapporo Grand Hotel Accommodation Manager Katsuyoshi Tsumori