Sapporo Grand Hotel 투숙객 리뷰 및 후기
- 객실 및 어메니티4.44
- 시설・설비4.39
- 접객・서비스4.64
- 식사4.72
- 온천・목욕4.11
- 만족도4.51
Thank you very much.
I stayed here after reading Reviews saying that although this long-established Hotel has older Facilities, the hospitality is excellent. However, I did not feel the service was at that level, and I especially found the check-in response quite questionable. As someone mentioned in a Review, there was no explanation at all about the club floor or breakfast. That said, I did not particularly notice the age of the Facilities; the Room felt clean, and I really appreciated the cheerful greetings from the housekeeping staff. The stay was comfortable and relaxing, and I am grateful for that. Thank you very much.
- 객실 및 어메니티3
- 시설・설비3
- 접객・서비스2
- 식사3
- 온천・목욕2
- 만족도3
- 2026. 7. 15.～
- 1명 1개
- [Executive Floor] Hollywood Twin / Non-Smoking (29 m²)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Kyono Tamasaburo, Thank you very much for staying at Sapporo Grand Hotel. We also sincerely appreciate you taking the time to share your feedback about your stay. We sincerely apologize that our assistance at check-in, as well as our explanations regarding the Club Floor and breakfast information, were insufficient. We deeply regret that we were unable to provide the level of service you expected. We take your comments seriously and will work to improve our service going forward. At the same time, we are delighted to hear that you were satisfied with the cleanliness of your Room and the service provided by our housekeeping staff. Your kind words are a great encouragement to all of us. We look forward to welcoming you again in the future. Sapporo Grand Hotel Accommodation Manager Katsuyoshi Tsumori