Đánh giá & Cảm nhận của khách tại Sapporo Grand Hotel

(Hokkaido/Kết nối trực tiếp với ga ngầm Sapporo, đi bộ 10 phút) [Tổng cộng 494 phòng]
Điểm tổng thể
4.46
Tốt (221)
  • Phòng nghỉ & Tiện nghi
    4.46
  • Tiện nghi・Thiết bị
    4.39
  • Dịch vụ khách hàng・Dịch vụ
    4.64
  • Bữa ăn
    4.71
  • Suối nước nóng・Bồn tắm
    4.11
  • Mức độ hài lòng
    4.52
2.67
京の玉三郎

Thank you very much.

I stayed here after reading Reviews saying that although this long-established Hotel has older Facilities, the hospitality is excellent. However, I did not feel the service was at that level, and I especially found the check-in response quite questionable. As someone mentioned in a Review, there was no explanation at all about the club floor or breakfast. That said, I did not particularly notice the age of the Facilities; the Room felt clean, and I really appreciated the cheerful greetings from the housekeeping staff. The stay was comfortable and relaxing, and I am grateful for that. Thank you very much.

  • Phòng nghỉ & Tiện nghi3
  • Tiện nghi・Thiết bị3
  • Dịch vụ khách hàng・Dịch vụ2
  • Bữa ăn3
  • Suối nước nóng・Bồn tắm2
  • Mức độ hài lòng3
  • 15/7/2026～
  • 1 người 1 phòng
  • [Executive Floor] Hollywood Twin / Non-Smoking (29 m²)
  • Bao gồm bữa sáng

Phản hồi từ Tiện nghi

Dear Mr./Ms. Kyono Tamasaburo, Thank you very much for staying at Sapporo Grand Hotel. We also sincerely appreciate you taking the time to share your feedback about your stay. We sincerely apologize that our assistance at check-in, as well as our explanations regarding the Club Floor and breakfast information, were insufficient. We deeply regret that we were unable to provide the level of service you expected. We take your comments seriously and will work to improve our service going forward. At the same time, we are delighted to hear that you were satisfied with the cleanliness of your Room and the service provided by our housekeeping staff. Your kind words are a great encouragement to all of us. We look forward to welcoming you again in the future. Sapporo Grand Hotel Accommodation Manager Katsuyoshi Tsumori

Xem tất cả Đánh giá về Sapporo Grand Hotel