BIWAFRONT HIKONE

Thank you very much for such a wonderful stay.At check-in, the front desk staff kindly and thoroughly explained the in-house Facilities and services, which allowed us to start our stay with complete peace of mind.My wife has a shellfish allergy, and we are truly grateful that the restaurant’s head chef thoughtfully adjusted the menu for us. In particular, dinner on the second night was even more outstanding than the first, and we were deeply moved by the extra care put into each dish.While we were taking photos inside the property, a seasoned and very kind staff member noticed us and spoke to us. They gladly took photos for us, thanks to which we were able to keep wonderful memories of our trip.We are foreigners and can hardly speak Japanese. Even so, throughout our stay we received warm, attentive service that made us forget any language barrier.This stay reminded me once again of what I felt when I first visited a Japanese Ryokan years ago: uniquely Japanese hospitality that truly cherishes travelers and makes them feel as safe and comfortable as if they were at home.It is truly an excellent Ryokan.We sincerely appreciate the heartfelt hospitality of all the staff.We would definitely love to visit again.Thank you again for such a wonderful time.

Since my husband retired, we have made it a point to travel at least once a month. Thanks to the delicious meals and attentive service at this hotel, we were able to spend a wonderful and memorable anniversary in great comfort. Every dish was thoughtfully prepared by the head chef, and we enjoyed them all.At breakfast, the buffet area even had an adorable illustrated map showing where to find drinks, bread, and more—it was both convenient and charming, and it truly delighted us. What surprised us even more was seeing the General Manager personally greet every table equally during breakfast, and even proactively clear used dishes—something rarely seen.We were also impressed by how clean the large hot spring bath was, with meticulous attention paid even to the smallest details. We liked this hotel so much that we booked another stay for January 1 next year before heading home.Thank you very much for your hospitality. We look forward to visiting again.