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- Hakone · Atami · Izu Nhà trọ
- Atami Nhà trọ
- Atami Nhà trọ
- ATAMI Kaihourou
- ATAMI Kaihourou Đánh giá khách hàng
- Đánh giá của San135790$
Đánh giá & Cảm nhận của khách tại ATAMI Kaihourou
- Phòng nghỉ & Tiện nghi4.69
- Tiện nghi・Thiết bị4.57
- Dịch vụ khách hàng・Dịch vụ4.58
- Bữa ăn4.72
- Suối nước nóng・Bồn tắm4.38
- Mức độ hài lòng4.57
Food
When making a reservation at the hotel, I confirmed my food allergies. Clam dishes cause severe diarrhea and vomiting. Fortunately, I found something to eat. The waiter did not understand anything when I spoke in English. This was very disappointing. I have stayed at this hotel four times, but this time was very disappointing. I hope more attention will be given in the future.
- Phòng nghỉ & Tiện nghi5
- Tiện nghi・Thiết bị5
- Dịch vụ khách hàng・Dịch vụ3
- Bữa ăn1
- Suối nước nóng・Bồn tắm5
- Mức độ hài lòng3
- 10/3/2025～
- 2 người 1 phòng
- LUXURY SUITE 1 / Western-style Room / Seiwa
- Bao gồm bữa sáng và bữa tối
Phản hồi từ Tiện nghi
Thank you very much for choosing ATAMI Kaihourou. We sincerely apologize for falling short of your expectations during your fourth stay with us, particularly regarding our lack of attention, consideration, and response in terms of dining, which caused disappointment despite selecting our accommodation. As you pointed out regarding allergies, we understand the potential severity of such matters and strive to adjust meals accordingly. However, due to insufficient knowledge on our part, we failed to provide adequate care in this instance. We will thoroughly review and improve our allergy response measures with the relevant departments to ensure there are no oversights and that all guests can enjoy their stay with peace of mind. We are committed to enhancing the quality of our hospitality moving forward. Thank you for taking the time to share your feedback with us. We sincerely look forward to welcoming you again in the future.
