ATAMI Kaihourou 투숙객 리뷰 및 후기
- 객실 및 어메니티4.70
- 시설・설비4.58
- 접객・서비스4.60
- 식사4.73
- 온천・목욕4.40
- 만족도4.58
Food
When making a reservation at the hotel, I confirmed my food allergies. Clam dishes cause severe diarrhea and vomiting. Fortunately, I found something to eat. The waiter did not understand anything when I spoke in English. This was very disappointing. I have stayed at this hotel four times, but this time was very disappointing. I hope more attention will be given in the future.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스3
- 식사1
- 온천・목욕5
- 만족도3
- 2025. 3. 10.～
- 2명 1개
- LUXURY SUITE 1 / Western-style Room / Seiwa
- 조식 및 석식 포함
시설에서의 답장
Thank you very much for choosing ATAMI Kaihourou. We sincerely apologize for falling short of your expectations during your fourth stay with us, particularly regarding our lack of attention, consideration, and response in terms of dining, which caused disappointment despite selecting our accommodation. As you pointed out regarding allergies, we understand the potential severity of such matters and strive to adjust meals accordingly. However, due to insufficient knowledge on our part, we failed to provide adequate care in this instance. We will thoroughly review and improve our allergy response measures with the relevant departments to ensure there are no oversights and that all guests can enjoy their stay with peace of mind. We are committed to enhancing the quality of our hospitality moving forward. Thank you for taking the time to share your feedback with us. We sincerely look forward to welcoming you again in the future.
