Đánh giá & Cảm nhận của khách tại Nasu Onsen Sanraku - 3 trang

(Tỉnh Tochigi/Nasu) [Tổng cộng 39 phòng]
Điểm tổng thể
4.32
Tốt (91)
  • Phòng nghỉ & Tiện nghi
    4.16
  • Tiện nghi・Thiết bị
    4.07
  • Dịch vụ khách hàng・Dịch vụ
    4.34
  • Bữa ăn
    4.42
  • Suối nước nóng・Bồn tắm
    4.62
  • Mức độ hài lòng
    4.29
  • 2.33
    埼玉の社長さん

    Overall Rating

    I used it for the first time in 15 years. I had high expectations because the overall rating was good, but unfortunately, it was the worst. Dirty slippers at check-in, the Room had floor heating but I was barefoot, the toilet ventilation fan was not cleaned, and it was unhygienic. The meal was supposed to be a matsutake kaiseki? But the matsutake seemed like it was boiled in water, the tempura was over-fried, and it seemed like there was no head chef... They are underestimating the customers too much. Your company's rating is irresponsible. I think IKYU should also check. I will never go to Sanraku again. Rating around 3.0.

  • 4.00
    lunanorij

    I live in Tokyo, but...

    I live in Tokyo, but this was my first visit to Nasu. I didn't know that it gets very crowded during the autumn foliage season. However, it seems to be late this year, and the leaves around the open-air bath were still green. If the leaves had changed color, it would have added more charm. Overall, I think it was a good property, but I had planned to take the complimentary sparkling wine with me at checkout, and it seemed to have been forgotten. Well, I forgot about it myself too. Also, while I was having a drink in the lounge at night, the lights were suddenly turned off, which surprised me. It might have been because of the time, but wouldn't it be nice to give a heads-up? So, regarding the service, I would give it three stars. The sweet potato I received on the way back was delicious!

  • 4.50
    一休っぺ

    Repeat

    I used the property to celebrate my wife's grandmother's 88th birthday. The overall atmosphere, the view of the garden, the service, and the meals were all very satisfying. The open-air bath was also very relaxing. My grandmother was very satisfied, and I am grateful to Sanraku.

  • 4.83
    月ブー

    The food and staff were excellent.

    When we mentioned it was our wedding anniversary at the time of reservation, they sprinkled gold leaf on the dishes, and the attendant took a photo of us, which was presented in a photo frame along with a bottle of champagne. We had informed them of any ingredients we were not fond of in advance, and they accommodated our preferences, allowing us to enjoy all the dishes. Additionally, it was great that we could freely enjoy coffee and other drinks in the lounge at our convenience. The food and the attendant's service were both excellent.

  • 1.83
    ポール・ハンセン

    A ship before sinking

    Everything I expected was betrayed. The food was made with careless ingredients and couldn't possibly be delicious. When I asked for a replacement with hot tea during the meal, the server's attitude worsened. The breakfast was so bad that even cheap Ryokans these days wouldn't serve it. The facilities were also poor, such as the toilet lid in the dining area coming off. Neither facility maintenance nor staff training was adequate. The long-standing prestigious Ryokan was no longer there.

  • 2.17
    ２８８

    Not worth the price.

    The room is extremely small. It was a room with an open-air bath, but I think the size does not match the price (only a bedroom and a small sitting area). The open-air bath is quite "aged." The bath towels are small, and there are no bathrobes. The washbasin and makeup space are also cramped. Although meals were served in the room, there was no dining space (I think other ryokans at this price range usually have a separate dining room in addition to the bedroom), and meals were served in the so-called small sitting area through the bedroom. The meal felt like a slightly upscale Japanese course meal at a countryside ryokan. In the large public bath, guests continued to enter the bathtub without washing their bodies, so I left without entering the bathtub. Does the proportion of such guests increase as the scale of the property grows? Overall, it was disappointing.

  • 5.00
    ぱんだごはん

    Attention to detail

    This time, I stayed with my husband. The accommodation had various thoughtful touches, and it was very comfortable to relax in the lounge. The meals were delicious and the portions were just right. The open-air bath was spacious. There is nothing to complain about, but it would be even better if there were samue in addition to yukata. I would like to visit again next time for a girls' gathering.

  • Các đánh giá dưới đây đã được đăng hơn 2 năm trước. Dịch vụ và tiện nghi hiện tại có thể khác với nội dung được ghi.

    3.33
    yutoyu

    The hot springs and the open-air bath were good.

    The hot springs and open-air bath were nice, and the open-air bath was spacious and relaxing. Although there were ingredients I couldn't eat due to allergies, they were considerate about it. The lounge was cool and pleasant. However, there were some concerns. Our room was a standard room on the second floor of the west wing, near the smoking room. We were not informed that the room was near the smoking room, which was very disappointing. Also, the hangers in the room were broken, and when the staff member left the room to bring matcha, they left the door open with a stopper. I think it would be better if the door was closed when leaving.

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